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based on 84010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guy was nice
Carpet is very clean now! Great service.!
First of all. When I called to make an apt I told u guys is 3 rooms for $99. You guys end up charging me $119. And they should clean 100sq tile for free and they didnt. They didn’t give me the $50 gift card either.
I love that you guys can really get the carpet truly clean. I had pet stains and they are gone. But even more importantly my service technician was incredible! He took his time and did the job right. Actually better than right. I got his card and will always request him going forward. Take good care of that young man, he is fantastic!
Many thanks,
Name removed
The technicians were friendly and professional. They arrived on time and finished when they said they would. My 10 year old carpets look great.
I like that there is no chemical or cloyingly strong citrus smell. The process works and the drying time is super fast.
Service is always great and reliable. Technicians are very professional and courteous.
He did a very good job and explained everything before he started.
The high temperature of the water line killed a little bit of my grass. I now have a small line of dead grass in my yard. It will come back quickly I am sure. Something to watch for.
Thomas was FANTASTIC!!! We added tile cleaning and pet stain to our original order when he explained the process and showed us the difference in our tile. He was not pushy and did a great job of explaining all of the advantages of your process over others. He was genuine and a delight to have in our home for the 7-8 hours he spent doing a meticulously thorough job. I will recommend him and Zerorez to all of my friends and neighbors. Our carpets are 18 years old and they look amazing (for light carpet that old). Every single stain came out. Thomas is a HUGE asset to your company. Thank you for a superior job Thomas!!
Kellie Last name removed
Southlake Texas
I am most impressed with the service I received by the technician. He was professional, personable, and did an excellent job! He represents the Zerorez brand well.
Customer service reps need to ask specific questions regarding areas to be cleaned. Both times that I've used your company the price ended up being about $75 to $100 more than quoted once the tech surveys the area. This time it was the hall and a combined living and dining area that added more.
Technicians are very polite and respectful.
Very friendly staff & the carpets were cleaned, dried and fresh within a few hours. Excellent price too!
First cleaning went well, but several pet stains seemed to come back darker. I called with my concerns and Zerorez sent out their customer service rep. He explained what was going on and treated the stains. They are no longer noticeable. Great customer service.
The technician was very nice and explained everything clearly. He walked me through the process of getting pet stains out so I understood the expense. Highly recommend Zerorez and me technician! The carpet looks great, no stains!!
The people who come to clean are very nice and very informed regarding what they do.
They often will give you points on how to keep your carpets clean in between cleanings.
Aaron Hicks cleaned our carpets yesterday (re: invoice 255702) and did an outstanding job. The stains are gone and the pile has been restored. Aaron was knowledgeable, hardworking and professional. When we need to have the carpets cleaned again we will call Zerorez.
Joe did a great job for us. Our carpet looks brand new. He was courteous, pleasant and aimed to please. This is our second job through Zerorez and we are entirely satisfied and highly recommend them for your carpet needs.
Darryl was fabulous, we highly recommend him!
The speed and care they took with our furniture was incredible.
This was first time cleaning carpet in 16 years at my mom’s house. She had lots of coffee stains, dark spots, and food stains. The technician really worked hard to remove most of them and we are satisfied with the work! Thank you!!
Very good
It was very easy to make an appointment and FAST.
The technicians were pleasant and very helpful. I will definitely use Zerorez again!!
No chemicals or artificial scents.
The technician was detailed and outlined any problem areas.
Yesterday was the first time I used Zerorez services. Adarius the technician was extremely professional, polite and knowledgeable. I am pleased with the results and I will use Zerorez in the future.
Loved the job, eco friendly, dried fairly quick, employee was friendly, helpful and did a great job
I like all the material to clean with is left in the truck except what they are using at the time.
Process