What our clients think of us!

The gentleman that serviced my ac unit was extremely informative. He also knows the meaning of exceptional service. He went above and beyond. Zerorez is lucky to have him on their team.

It was a good job, better than last year. I wish the drying time was faster, It took overnight to dry.

I had a very courteous gentleman named Joe. He did an excellent job and answered all my questions.

My carpet is not as clean as expected for $190. I am very disappointed. I used this company before and I thought you did an awesome job. This go round was awful! I feel like it should be re cleaned or I should receive a hefty discount.

Thanks

First name removed

The technician was efficient and respectful. He did fantastic work and kept me informed at every stage of the process.

Great carpet cleaning.

Well, at the moment I'm not too thrilled! I just opened the door to that bedroom and the pee smell seems to smell stronger than even before. Than fan has been going since late Friday afternoon.

However, I'll give it another week to totally dry. I don't have any more money to put into this carpet! I will, however, NEVER have anyone else stay here who has any kind of animal~!!!!!

I thought the technician was particularly professional and knowledgeable. The outcome was very good and the process for cleaning and coating with polyurethane made the floors look like new, in a very cost effective way.

The carpets and tile look clean.

Carpets look like new!

It was hard getting available days and times. I was told when I called to set an appt, that the technician would be there between 3-5:00 on Sat., Nov. 18. We then get an email confirming the appt and were advised that we would be called with a 2 hr. window before the technician arrived. At 4:30, after no call, I called the CS number. I got a call back saying the technician was running late and would be there at 6:10. I asked why we had not been called, and got apologgies but no explanation about why they had not called or why he was running late. The service tech called and said he was coming from Plano and arrived about 6:00. He said it would take approx. 4-5 hrs. to clean the vents and returns. He evaluated our vents and said they were not dirty but the return ducts were. He completed the ducts and left at 10:00pm.

Your customer service needs better training on taking calls and providing the appropriate info and scheduling time. If they say the tech will be there between 3-5 and it takes 4-5 hrs to provide the service, we should have received a call, especially if running late. We should have been told when we set up the appt. how long it would take.

Quick and thorough.

First name removed our service rep was great. Very thorough and knowlegable. Did a wonderful job on our house.

It’s clean, quick and the service representatives have all been very helpful and professional.

Jonathan was my technician and he did a terrfiic job. I'm going to request him next year. As always, you can't beat how clean your carpets and tile are.

my carpet is cleaned with detergent and the tile look beautiful

The services preformed were outstanding. The Tech that handled the job is great. He has lots of knowledge about the company and their products. My carpet looks great and the drying process was fast just as I was told by your Tech.

Aaron was great!

I have 20 year old white carpet. Zerez has cleaned it so well and am really pleased with the services I have received.

The service fellow was terrific and did a great job and the carpets look wonderful. He explained everything and it did not even take very long. It was my lunch hour and 4 rooms were all cleaned. Terrific. Thanks

Darrell was great at cleaning my area rugs! He was friendly, efficient and thorough. I commend him for being such a hard worker with his disability! There is nothing getting in his way of doing a excellent job for the customer and being so enthusiastic about Zerorez!

On time and doing good job.

No chemicals, fast drying

Carpets come out clean

The process of cleaning carpet is exceptional and the technician was very efficient.

I like your non-chemical products and the professional service. Randy did an outstanding job! I highly recommend him.

Easy to schedule. Technician was efficient and friendly. Price was reasonable.

My carpet always looks brand new after having them cleaned by Zerorez! The technicians are professional and courteous. I have used Zerorez for 12 years, won't use anyone else!

Name removed M.

Arrive during the time frame promised.

Very professional and courteous