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based on 84538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely, friendly and always leaves the carpets looking amazing!
Great service, great work!
Very punctual and polite. Carpets look great as always. They do a fabulous job
Your service technicians
My technician was polite, efficient, clear spoken, respectful and kind. And carpets came out great.
Courteous and professional service!
Upcharges are ridiculous and out of control. Definitely the last time I will consider Zerorez. What started out as a $150ish quote ended up with a cost of nearly $900. I only agreed because my wife wanted it done. Definitely not worth the cost.
Tech was great - very thorough explanation of options for treating pet stains.
Our technician Tom Anderson did an outstanding job. Eliminated even old red wine stains in our white carpet.
Only one suggestion: I suspect carpets would dry faster in the summer when the air conditioning is running because it take moisture out of the air. In the winter the heater does not do that. I addition it was not very cold so the heater did not run much. Consequently, the carpet probably did not dry completely for 4 or more hours. One to two hour drying estimate is probably okay in the summer but not this time of year.
Bob Last name removed
Did a good job - carpets look much better.
Great job! It looks so nice. He took his time and did great quality work! So very pleased.
Thanks again.
Merry Christmas !
First name removed and Casey Last name removed
Great job! Very professional and quick!
Very thorough
The tech that came to my house to clean the carpets was awesome. Super nice and did a great job. Carpets look much better so that is great. I thought I was going to get a gift card and 100 sq ft of tile cleaned as well? Can someone please follow up with me on this. Other than that, everything was great.
Knowledgable and courteous employees. Performed outstanding cleaning. Arrived on time.
I really appreciated the ability to add services after the technician arrived.
6:15 at night was just too late, in my opinion to start a job.. I had stayed home all day because 30 min notice would not have been enough for me to do several things I needed to do I don't understand why you schedule so many appointments for the same day. I felt I was not given the time I deserved, However, I don't know how long it would normally take. My carpets are 8 years old and have been cleaned before. I feel that maybe the darker places could have been cleaned somewhat better if the light had been better. The young man you sent was very courteous and represents your company well. I have no complaints with him.
Most thorough cleaning I've ever received and super friendly technicians!! My son has asthma and severe allergies. We had our carpets cleaned on Saturday evening. He did not need his inhaler before bed and has not needed it at all today. He is not sneezing or coughing. Doctors should prescribe Zerorez instead of steroids! I am one happy mom!!!
they work and don't leave a soggy mess
Great service, great technician, great job
Thank you!
Quite a mess was left after scrubbing kitchen tile. Maybe too much white grit was used. I had to scrub baseboards and lower cabinets to get it off.
Very knowledgeable serviceman, pleasant product smell, detail oriented.
Garrett your service tech was awesome. Showed up on time , communicated what he was gon f to do and did a great job !
I like the thoroughness of the work done. The deep cleaning that was done is more than the company I used last year.
I got just what I needed , when I needed it, with wonderful cooperation and attitude from my outstanding field tech - Devin.
Basically you do good work.
You have been doing our rugs for sometime and we have been very pleased
I did think it was a little pricey to have a minimal charge to have one rug that had an oil spot. $161 seem to be a lot but it does look much better.
Fast, friendly, knowledgeable
This is the best service I had so far. They are very punctual and professional. I am beyond satisfied with the results.
Competent and friendly service technicians
Thorough cleaning, explanations of process and courteous young man who cleaned my carpet.