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based on 84538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech insisted that a small spot in one bedroom was urine. Both my husband and myself told him there was no way and there was no urine smell anywhere in the house. This spot was most likely from a spill of some liquid by the grandkids and dirt added to it over time. It had been there for a couple of years. still it is noted on invoice as urine. The spot came up with no apparent problem.
Other wise, we have no complaints at this point. We will see how it holds up after a few weeks.
Service was great! Attention to detail was amazing.
Very thorough took his time and made sure it was five right
No chemicals
I called Zerorez based on a neighbor's positive experience. When you called 2 days before cleaning to confirm the time, it had changed from 10 AM to 4 PM. Finally agreed on 11 AM. No technician at 11. Called at 12 and was told it was a 2 hour window from 11-1. This was the first I'd heard of this "window". The tech didn't arrive until almost 2PM. He was very polite, but worked super quickly (probably because he was off his schedule by a few hours). He probably spent 20 minutes total doing 4 rooms & hall. I had to remind him about my complimentary 100 SF of steam cleaning for tile. I couldn't get a firm price at time of scheduling, but felt comfortable enough with the approximate $180 I'd been told. I was a bit surprised by the $220 total, especially considering the short amount of time actually spent cleaning. I've never seen anyone whisk a carpet cleaning head so quickly. My carpet looks good, but it was barely soiled to begin with. For $220, I'd expect that at least the traffic lanes would have been given more attention, for a good "show", if nothing else. All in all, I don't believe I received much value for the $220. I'm embarrassed to tell anyone how much I paid for what I received. After the 3 hour delay, I was ready to cancel the appointment, but I had already turned my place upside down in preparation for the cleaning, so kept the appointment.
limited chemicals in the cleaning process
The employee who came out was very diligent in making sure our carpet was clean
Promptness and professionalism of the tech. Your phone people really need more training however.
Technician very polite and worked hard
Technician was prompt, courteous and knew what he was doing.
No residue, quick fry time, ease of scheduling
Employee did a good job!
Zerorez is able to clean areas that two other companies were unable to clean. The crew are always polite and experienced. I recommend them to everyone, even strangers.
I have used your service for many years and was very disappointed at this last cleaning. We always get 3 rooms cleaned for $99, Living and 2 bedrooms. This time the Living room was counted as 2 rooms. Never in 11 yrs has this happened! We just had Living room done a few months ago, wasnt dirty, just had it done again for the holidays and because we needed bedroom done badly. Not happy! Name removed
The young man did a wonderful job and was very informative about why he was doing each step of the procedure.
The technician was excellent & I have been using Zerorez for some years now & I love it!
Very friendly, professional. Got stains out. Awesome job!
Your employee was neat, clean and informative.
Also on time.
The carpet, furniture and tile were noticeably improved after treatment. The technician was very courteous. Thanks.
he was amazing and very nice and professional and had great mannerisms.
The the technician was professional and prompt and helpful. The carpet looks great.
I was very happy with the outcome of cleaning tile and grout in my kitchen and wet bat area. Also decided to by some of the empowered water.
Great representative that did the cleaning. The cleaning was exceptional. Recommended to other family and friends to try.
The service representative was very informative and did a great job on our floors. We will highly recommend your services.
Courteous, professional cleaners who take pride in what they do,
Works really good and it cleaned the carpets really good
The technician was prompt and courteous with great attention to detail. My 12 year old carpeting looks great!
Carpet clean and soft. Returned to new contrition. No chemicals used. Love love that.
Great customer service! We have issues with pet stains/oder and our technician was very thorough!
Very friendly technician. Carpets looked better but were very crunchy afterwards. We had the carpets cleaned for company coming to town so it was very disappointing to have an awful texture to our normally soft carpets.