- Phone: (214) 372-5326
- Visit Website
based on 84010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service!
Technicians well trained and polite. Worked to make sure all stains were removed. This is my second cleaning and I'll continue to us Zerorez.
Name removed
Ricardo( I think that is his name) did a fast and fabulous job getting our dirty stairs clean and bedroom carpets ..
Darryl Boston did a very thorough job. When he left, the carpet was perfect.
I wish that the pet urine issue had been explained in advance (by the office when I got the original estimate.) Surely this is a common issue.
As a result, my cost went from less than $300 to $2,600.
On time, thorough, good pricing
I was not happy that the technician was delayed. I was told between 2pm and 4pm and he didn't arrive until 4:45pm. Although I was advised of the delay via phone, that didn't help me with making my next planned appointment. I was however very pleased with the work done by the technician and his pleasant demeanor.
Technician was wonderful
The results
The technician was great and he was friendly. I left before he finished. I signed up for the $119 special and there were some areas that needed to be treated for pets. He did not tell me the cost before he did the treatment. My husband paid him and that is when I saw that the treatment was $300 in addition to the $119. This is not what I had expected - or discussed. He should have told us the cost before starting the treatment. I was very disappointed as we are trying to save money. We debated replacing the carpet but decided to clean and replace at later date, The cost of over $400 we could have just replaced the carpet. Price bait and switch not appreciated - not going to recommend.
Excellent Service!!!!
I liked everything! The carpets and tile look and feel fantastic, and the stains are not slowly returning like usually happens! Tom was great and explained everything very well. Am calling again very soon for the upstairs and couch!
Efficient, friendly and my rugs & chairs look great!
Carpets dry quickly, stay clean longer, and no mess to clean up.
I love the fact that you only use "empowered" water, no chemicals!
Anthony cleaned my carpet recently and did a great job. He was very thorough and so kind and courteous.
Paul, the technician, was very nice and did a nice job.
GREAT SERVICE. MY CARPET LOOKS JUST LIKE NEW.
They got my carpets really clean and completely removed the pet smells!
dries fast. No residue
The service was excellent! Everything was handled very professionally and my floors look great.
This is our first time to use Zerorez so as the saying goes, the proof is in the pudding. However, your service tech, Joe A, was excellent and we really enjoyed working with him throughout the entire process.
I never received a call prior to my appointment to confirm time of arrival so I wasn’t 100% prepared as well as I don’t feel like the carpet was cleaned as well as I thought it would be. I had a couple of spots that still remain in the carpet and one was tea and the other was coffee so nothing major and I feel like they should have came out with a good carpet cleaner. I chose to try Zerorez to see if I would get a better clean than Stanley Steamer. Unfortunately I will most likely go back to using Stanley Steamer
Quick response
The carpet looks amazing and most of all the dog smell is gone
Thank you!
My old carpet came very clean. Anthony was super professional. I was impressed with all of it
Friendly, effiecent, knowledgeable. Didn’t try to pressure me to add on items.
Fast and clean! No chemical residue or smell. Dries pretty quickly.
The carpets are always clean and look like new. The gentleman who cleaned my carpets was friendly, knowledgeable, professional, and diligent. He was right on time and made some good suggestion concerning the questions I asked. I have been using ZeroRez for almost ten year and they are the best!
Carpet looks great, and tech was proficient and friendly. Can't ask for more.
The technician was very professional and knowledgeable. The service date and time were excellent for my schedule. My carpet looks and smells great! Zerorez is the best carpet cleaning company in the industry in my personal opinion.