Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 1, 2018 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used Zerorez several times and they are always on time, very professional and always have done a great job.

Report a concern   January 1, 2018 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It seemed like the person was really trying to do a good job and not just rush through it. Even though the cost was a little more than what I have previously spent on carpet cleaning, the end result was worth it.

Report a concern   December 31, 2017 — Rated 9 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals in your cleaning service. Your system works well.

Report a concern   December 31, 2017 — Rated 10 out of 10 by A.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very prompt and thorough in cleaning carpet. He let me know everything he was doing and had me check everything before he left. Khol was great!!

Report a concern   December 31, 2017 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Carpets look like new. Service person was so nice

Report a concern   December 31, 2017 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very happy with the service received and was pleasantly surprised when I called that I was able to get a next day appointment. Carpets look great and the tech who came out was very friendly and courteous. I will definitely plan to use Zerorez for future carpet cleaning needs.

Report a concern   December 31, 2017 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionall Carpet cleaners they do a fantastic job. My carpet looks brand new. Great job Paul.

Report a concern   December 31, 2017 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, nice, and knowledgeable

Report a concern   December 31, 2017 — Rated 10 out of 10 by S.A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

my 9 year old carpet now looks sooo much better. the technician did an amazing job!

Report a concern   December 30, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech showed up on time, was friendly and helpful and did a great job.

Report a concern   December 30, 2017 — Rated 10 out of 10 by C.O.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We loved our technician Chase. He explained about several issues he found and what could be done. We were able to make good decisions on what to do. Chased did a great job. He took his time and did a fantastic job. We also LOVE the fact that there is no chemical smell left behind.

Report a concern   December 30, 2017 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and very thorough serviceman, Jaylon Harris. I will definitely recommend him and I will ask for him for our next service. He wasn’t pushy trying to sell me a lot of other services.

Report a concern   December 30, 2017 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I am very happy that no chemicals were used. He did say he sprayed with plant roots and orange peel solution and the water temp was over 200degrees. The carpets look really good.
I am sure the water in the truck was very black from my carpets. I have had them cleaned with chemicals so hopefully it picked up all that residue as well.

Report a concern   December 30, 2017 — Rated 4 out of 10 by L.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Hired zero Rez to remove a few stains on carpet and treatment did not remove any of them. To make it right, I would try harder to get stains removed or refund part of the fees.

Report a concern   December 29, 2017 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our Technician Johnathan was great! He went over our home thoroughly and recommended a solution based on our needs.He had a positive attitude and educated us on the process in which he was performing. I am very pleased with the results and felt good about the price. We had pet urine and pet smell that is no longer present. We will definitely call again if needed in the future.

Report a concern   December 29, 2017 — Rated 10 out of 10 by L.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

well the idea of zero cleaning solution or chemicals remain in the fibers, whatever your claim is, I like that.

We have paid for the service around five times.

Report a concern   December 29, 2017 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech Jeff was very careful and meticulous in his cleaning; he even set up corner protectors at doorways. He was disappointed that he was unable to remove 20+ year old ink stains! I think that's pretty dedicated to your job! All my carpets look fantastic, including the ones that are 30 yr. old, and I love walking on the soft carpet with my bare feet. This was my first ZeroRez treatment, and I'll definitely call them the next time!

Report a concern   December 29, 2017 — Rated 10 out of 10 by V.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick dry and gets out all stains

Report a concern   December 29, 2017 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service people

Report a concern   December 29, 2017 — Rated 10 out of 10 by R.T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet isn’t crunchy when it dries. And it’s clean. It’s expensive. But it’s clean.

Report a concern   December 29, 2017 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No harsh chemicals and fast drying.

Report a concern   December 29, 2017 — Rated 10 out of 10 by V.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The flexibility of scheduling.
The technicians have great attitudes and are very polite.
The outcome of the cleaning is always awesome!! Even the pet spots are gone!

Report a concern   December 29, 2017 — Rated 8 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

The Service was great and so was the representative. I just do not think you have a system that cleans as good as it should

Report a concern   December 29, 2017 — Rated 0 out of 10 by E.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Last Saturday I purchased a $1500 air purifier from your company, which I was told would be delivered the same day. As of today, I still have not received anything and have received absolutely no communication from your company. I just called and spoke with someone named Rigo (spelling?) who was incredibly unhelpful and couldn't have cared less about the issue. He told me no one was there and to call back Tuesday. When I told him "I spent $1500 on a product that's a week late and you won't help me?" he put me on hold and then came back and said he'd checked and I needed to call back on Tuesday to schedule delivery. I asked him why he couldn't have checked in the first place and he said "no one was here but I had to ask someone." My response: "So no one is there...but you had to ask someone?" So either he was lying that no one was there or he just didn't want to help me. Add this to the fact that after leaving a good review on Facebook, I found that my carpets and tile weren't cleaned behind doors and that large areas of the carpets themselves were left uncleaned, and I'm livid. I'm disgusted by this service and won't be using ZeroRez again.

Report a concern   December 29, 2017 — Rated 10 out of 10 by P.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything. We didn't get the $50 Estilio Gaucho gift card.

Report a concern   December 29, 2017 — Rated 10 out of 10 by N.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pablo Vasquez was superb! He was professional, pleasant, informative, and diligent in removing a blue stain from my beige carpet!

Report a concern   December 29, 2017 — Rated 0 out of 10 by E.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Spots were not removed by your process. I can do better myself.

Report a concern   December 29, 2017 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My sister recommended your services to meet Jonathan, the service technician, arrived on time, has excellent interpersonal and communication skills, he is professional and thorough in his explanation of services. My carpets look amazing due to the empowered water and Jonathan‘s knowledge and service. I will highly recommend your company to my friends and family. Jonathan is surely an asset to your company. I will be using your services again in the future.

Report a concern   December 29, 2017 — Rated 10 out of 10 by R.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the cleaning service, they were prompt professional and exceeded my expectations.
Also used no chemicals and hence the house did not smell ant detergents.

I will use them every six months from now on.

Report a concern   December 29, 2017 — Rated 7 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What could we do to improve?

I never received a confirmation call for my appointment. I heard from the guy about 10 minutes before he arrived.


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