What our clients think of us!

The employee's demeanor was good, and INITIAL cleaning on the carpet while it was wet, LOOKED LIKE the stains removed, however, that was NOT the case, when it dried, even with the pet treatment.

In addition, after employee put up equipment, and it was then that i questioned if he was going to clean the kitchen tile, to which he responded that he didn't know that I was having any tile cleaned. He was here approximately 1 hour, total. Overall, this was my delay in responding to this survey.

Based on the stain cleaning, the cost being so high, knowing that i could have purchased a home carpet steam machine, or, even having the cleaning cost going TOWARDS placing tile down, which my husband wanted me to do in the first place, but I had just had total knee replacement, and i just wanted the carpet cleaned. I heard on the radio that Zeroez was supposed to be so good, but what a disappointing experience this was!

Note: I started with score of 4, but tried to lower it to "0", however it would not let me change the score on this feedback page.
I don't know if i will hear back from ZEROEZ, but my name if Name removed; cell# Phone number removed.

We had a miscommunication on the price of doing a rug in addition to the package carpeting special but when management found out about it, they called and made an adjustment. I was pleasantly surprised that I would hear back from them and even more surprised when they suggested an adjustment in the amount after I had already paid the higher amount. They truly believe in providing complete customer satisfaction.

The carpet cleaning left a line around the baseboards which I was never informed would/could happen as a result of the service. When I asked the technician about it, he informed me his tool does not get close enough to the baseboards and it is a known issue; he advised me to call and have someone sent out to address it to ensure I was satisfied with the carpet cleaning results. When I called I was told it is a filtration line and would cost $1 per linear foot to correct. This is deceptive and abusive to clients using a bait technique without informing them there will be additional costs to get the carpet completely cleaned. I was told it was $29 per room but to clean the filtration line it adds an additional $50+! That is false advertisement at BEST.

Great job, very efficient personnel, like the service.

Excellent job on he carpet and tile/grout!

No soap. Very nice service personnel

Great job.

Good communication, friendly people and good results. Tristen is to be commended, very good job.

The service tech took the time to explain the process in detail before he started. He arrived on time as scheduled. He was very thorough in the job he did in cleaning our carpets.
Highly recommend this company !!

He was very professional, accommodating, respectful.

No residue. Really clean feel.

Our service technician did a great job with the carpets and the tile floors. Would recommend Zerorez to our friends and family.

My tech was very professional and friendly! Dominique Finley is a huge asset to your company. He did a terrific job!

Service, professionalism, courtesy

Very pleased with the young man Alvin and the super job he did on our carpet and tile.
This is the 4th time we have used ZEROREZ.
Thank you.
Please tell the Hoskins family hello from us.
Jimell and Name removed
Email address removed
Phone number removed

Horrible customer service. Told me they would be there at 10, started calling to find out where they were at at 11 and they has to pull someone from Irving and they showed up at 12:45 after numerous calls. Carpets look good, and only took them 30 minutes to clean, but the hassel......

My technician answered my questions, explained well, and was very customer service oriented. Randy did a nice job on our carpet and tile. I'll request him when it's time for the next cleaning.

The technician was very friendly and arrived on time. Great job.

No chemicals. Timely. Friendly, courteous and helpful technicians. Carpets are clean!

Professional and on time.

The technician was friendly and easy to work with. The areas that were cleaned with the stronger animal treatment still have an odor. The stains are pretty much gone, but it was the odor I was most concerned with. Also, the technician wore the shoe protectors inside and outside which defeats the purpose of putting them on. After seeing that, it makes me wonder if he also cut corners on my carpet cleaning. If someone could come back for a second cleaning on those spots, that would be appreciated.
On a positive note, I really appreciate all the communication that day from the scheduling office to update me on his arrival time.

Caesar was friendly but also professional. Process went quickly after set up

No chemicals
Spots don't come back in a few months
Affordable
Prompt and courteous employees

His do very good jobs I like it look very clean .

Professional, knowledgeable, and friendly technicians who get the job done, quickly and thoroughly. I have used Zerorez numerous times and cannot conceive any reason I would call another company.

Your tech was polite and efficient

The customer service people that do the scheduling need to improve. I asked to get a time that would allow me to leave at 2:30pm. They kept offering times that would not work.

Friendly service, competitive prices, quicker dry time, and no more stains or pee smell in my house!

I appreciated the professional, courteous, timely service. Great customer service from the call to schedule, to the call to tell me there was a slight delay in the arrival of my technician, to the GREAT attitude of the technician, it was a good experience. My carpets and tile looked so much better this morning. I also appreciate the use of natural products as I have an auto immune disorder that is aggravated by chemical cleaners.

Great customer service and great technicians!

The tech that cleaned the property (Cesar) was very professional and knowledgeable. He arrived on time and went above and beyond for me. The end results were excellent.