Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 13, 2017 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was very thorough in explaining what needed to be done and why. He completed all that he said he would and beyond to bring my HVAC unit to optimum performance.

Report a concern   December 13, 2017 — Rated 9 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for about 4 years and have been very pleased The last cleaning wasn't
as I expected. Called the next morning and they sent a crew to look over the problem. They
re-did areas. Service was great and re-cleaning areas looked great. Really appreciated their
professional service.

C. Last name removed

Report a concern   December 13, 2017 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and loved the tile and grout cleaning. Wow, what a difference!

Report a concern   December 13, 2017 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

natural product

Report a concern   December 13, 2017 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Received a phone call the day before to let me know they would be out the next day. Received another call the day of to let me know what time they would be at my house. Very nice and courteous person that came out.

Report a concern   December 13, 2017 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nobody else could get spots out, but you did. The carpets feel better & look cleaner than other services have left it.

Report a concern   December 13, 2017 — Rated 0 out of 10 by C.V.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Operator left residue over the entire carpet. Feels like your walking on plastic.

Report a concern   December 13, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom was awesome!

Report a concern   December 13, 2017 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super friendly service technician. Excellent work. I love that this company doesn’t use chemicals to clean. My home smells amazing.

Report a concern   December 12, 2017 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very thorough and did a fantastic job. This is the second time we have had Zero rez and will use you again when our carpets need cleaning.

Report a concern   December 12, 2017 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for making the process of scheduling an appointment easy...staff were helpful...from scheduler to carpet cleaner.

Thank you!

Report a concern   December 12, 2017 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All the employeees seem to be invested in quality customer service. Garrett has come to our home twice now and did a very good job both times.

Report a concern   December 12, 2017 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly Courtney tech did nice job

Report a concern   December 12, 2017 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s a very professional company with great customer service. You definitely get what you pay for. The man that cleaned my carpets was very knowledgeable about his job and was also very friendly and helpful on what decisions to make.

Report a concern   December 12, 2017 — Rated 9 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great costumer service and pet friendly

Report a concern   December 12, 2017 — Rated 0 out of 10 by L.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The actual carpet cleaning was excellent. Unfortunately, every other aspect of the transaction was sub-standard.
I still have received no invoice or receipt or any other document that suggests that you were ever here. I was assured by the serviceman (who had absolutely no documentation) that I would have documents via E-mail within an hour.
When the serviceman arrived, he was alone and informed me that he could not move any item of furniture and could only clean around the furniture. When I suggested that we could move an item and then place it on styrofoam blocks, he informed me that he had already used all his blocks that day, and that I was just out of luck.
The serviceman was polite and worked diligently on the carpet that he was able to get to without moving anything.

Report a concern   December 12, 2017 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like your 2-step process and your friendly service people!

Report a concern   December 12, 2017 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, clean and friendly service

Report a concern   December 12, 2017 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very clean

Report a concern   December 12, 2017 — Rated 10 out of 10 by M.E.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our Technician impressed us very much. He had an outstanding personality and may I add that with only one working arm did an amazing job. He is an asset to your company which speaks highly of the core values of Zerorez! Bravo Zerorez you are welcome back to our home!

Report a concern   December 12, 2017 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very Nice and polite technician. He worked very hard

Report a concern   December 11, 2017 — Rated 4 out of 10 by C.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Did not show up when expected. Carpet was done in like 30 min which was quicker than before and did not seem fresh afterwards.

Report a concern   December 11, 2017 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The serviceman really works hard & I love the look of the carpet when he is finished!

Report a concern   December 11, 2017 — Rated 10 out of 10 by P.G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our service man was efficient, pleasant and very nice. We are pleased with the way it all turned out.

Report a concern   December 11, 2017 — Rated 10 out of 10 by K.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

feels clean and got stains out

Report a concern   December 11, 2017 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service and Team member was very resourceful and full of information. I will recommend to my friends and family.

Thank you,

First name removed R.

Report a concern   December 11, 2017 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a good job. Air smelled fresh when done. Knowledge good on suggestions of other things the company does for clients.

Report a concern   December 11, 2017 — Rated 10 out of 10 by K.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The associate that came to our home was professional and did a wonderful job! The final result was amazing!

Report a concern   December 11, 2017 — Rated 9 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue and the service attendant was friendly and knowledgeable.

Report a concern   December 11, 2017 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and easy. And effective! Looks like I have new carpet.


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