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based on 84010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What do I like? JAYLON HARRIS!
When my carpet was cleaned in September, I was told that the technician could not remove a small spot on my carpet. In addition, he seemed more anxious to finish and leave than do a good job. Not Jaylon. He worked diligently and left the carpet looking better than new. Unlike the technician in September who asked that I give him a good response so that it would help his family, Jaylon seemed only interested in making certain that I was completely happy with his job and with the company.
I will be requesting Jaylon Harris for any future service. He is awesome!
Desmond was very professional; rugs looked great!
Your advertisements far exceed the results. I was led to believe that your process would give my carpet the "new carpet" look. I did not get that. I'm sure my carpets are free of toxins or allergic residue, but they do not look significantly better. I am sure my expectations were too great. After hearing the ads on KLUV, and Rebecca Black talking about how they made her carpet look like new after she had all her dogs in the house, I sort of thought that mine would look great, since we have no pets. They did not improve the look of travel paths, or wear. If you can't improve on things that are normal wear, then don't give this impression.
need just a little more spot cleaner and a little more of that orange citrus smell and try to get more in the corners of your carpets and behind the doors could be better touched up as for the rest its a great company and does an excellent job
Very thorough and detailed service with friendly attitude.
The basic service is a good deal. The add on’s are a bit pricey and not really worth it. The pet treatment is $75 / gallon. That’s a bit absurd. Will most likely just stick to the basic next time as I don’t think the pet treatments are with the price.
Loved the end result and Darwin is exceptional!
Loved the results of the carpet cleaning and especially loved how you were able to clean the grout in our kitchen tile and restore it back to its original color. Thank you Zerorez.
Very friendly technician.
Your scheduling is terrible. Your techs are always running late because they talk the previous customer into getting more rooms cleaned and that delays them getting to the next customer. This time mine was 1 hour 15 minutes later than my 2 hour window. I can never get an early appointment on Saturday because of how your routes are set up.
We are extremely pleased with the drastically clean carpet and kitchen tile results since the visit by Zerorez.
Everything looks great and smells great except for the room that had the pet treatment. It smelled great when it was done that day. It once it dried the pee smell returned. It isn’t as strong but unfortunately still has the pee smell. 😞
The guy that came out was great!! Other than that I did not see any difference from other carpet cleaning companies. Still had to wait six hours to walk on carpet or put anything on it. I thought zerorez was suppose to be a lot better that other carpet cleaners. The carpet last maybe 4 hours until it went back to looking how it started. Granted we were moving in so lots of foot traffic but we didnt put shoes on the carpet until a day later. Just very disappointed on the outcome of the clean. Once again the guy that did the carpet was awesome was not his fault at all and had really good experience with him.
The technician explain each and every step on cleaning my carpet and time floor.
Service was good and they arrived in the time they stated. I would use them again.
The look, smell and the feel of the cleaned carpet.
My first time to try your company.
Services were great. The carpets (except for a spot in the office) came out wonderful.
I'd recommend your company to other. I like the idea of water...instead of all the chemicals
involved.
Cleans well!!
Wonderful employee that served me well. Great communication! My rug and carpet look absolutely perfect, like new again!
Very diligent and professional staff. The feeling of carpet when it's done.
The technician that did this last cleaning was very focused on making the flooring lok,Wesley nice.
Alvin, the cleaner, came promptly and was very courteous. We were pleased with his work. I have already recommended your company.
It was quick and the carpets came out very clean.
Like the idea of no chemicals used to clean carpet. Always a very clean result and the stains never come back. The Technicians are always awesome and knowledgeable.
Carpets stay cleaner longer
The technicians were very knowledgeable and courteous. My carpets and tile look, feel and smell clean, especially the areas heavily stained by our pets.
The carpets look brand new amd smell great! The service from Justin Watts was awesome!
I selected zerorez because I did not want harsh chemicals used.
The tech arrived on time, was very professional, did a great job, and my carpet is really clean. I was very pleased with the service. First name removed W
On time , very respectful, kept it clean.
Fast and friendly service