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based on 84538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were very friendly and proactive.
Had my game room, loft, 3 bedrooms, and stairs done. Did an excellent job. Will use them again and highly recommended.
Fast drying. Liked the cleaner.
Tristan (?) was great and very informative. This may have been my best Zero Rez appointment yet. Thank you
Prompt service. Technician explained the process and asked us to witness it before proceeding.
Easy to schedule, knowledgeable employees, stains in carpet are gone!
no chemicals.
Everyone I dealt with was professional and friendly. The service was excellent.
$75 for extra cleaning the size of a basketball is way to much for middle class families. Paul was great. He worked extremely hard and did a great job. When we have y’all back, I will be asking for Paul.
The cleaners do a nice job, and are very thorough.
My carpets were not soaked with water.
Helpful, knowledgeable technician, wonderful service.
We have used your services multiple times. The carpet and tile look great! Jeff was a wonderful technician. He was thorough, fast, meticulous, friendly. He explained the services before, during and after.
Our service technician, Pablo, did a great job. He was very thorough and efficient!
I HAVE USED YOUR COMPANY SEVERAL TIMES AND HAVE ALWAYS BEEN PLEASED.
On time, fabulous service people and a perfect job...what else could I ask for?
Great service, best cleaning in Dallas. Thank you for your great service and courteous work.
Courteous employees. They actually talk to you and show you what their doing. They do a good job cleaning the carpets and they pay attention to detail.
Works very well
Everything went as planned.
Lower pricing. Really felt it was too much for the size of the property.
Nothing you were great.
Great, fast service! Thanks!
Not a lot of chemicals. Service was great, very professional, explained everything and willing to answer any questions. Worked quickly and thoroughly. Communication through the entire process from making appointment until job completed was great!
We like the quick thorough service you give. We like the attitude of the employees. It is sometimes difficult to schedule--waiting for a call back takes some time.
Your technician was on time, very courteous and knowledgable of the process. He was careful to explain every step and answer all our questions. He didn’t waste time, did an excellent job & made the carpets look like new!
Got carpet super clean. Nice technician.
Carpets looks wonderful
Thorough.
Adarius was extremely polite, respectful & personable. He did a fantastic job.
Suggestions~ phone rep needs to tell customer that cost is ONLY for testing each room & there will be extra cost depending on evaluation. Coupon is very deceptive as well as info given on phone as to cost of room. $142 was my quote over the phone later to find out that it would cost me 10x the quote.
Also, it took 2 1/2 days for my rooms to dry using box fans to help dry out in addition to ceiling fans~ so that I could put my furniture back.
4-8 hours drying time was told to me~not so!!
I had to go back and blot the carpet with bath towels which were wet when I took them up.
Squishy in some areas even after I asked tech to return to suck up the water.
Better suction needed or less water!
Good product but just need to address the comments above — then it would be great!!
Carpet looked darker compared to other carpet cleaning. It looked as if it needed to go Tru a rinse cycle. Saw a representative from Zerorez on Good Morning Texas and decided to change from my previous carpet cleaner Kiwi to Zeroez.
Very disappointed, I now have to call Kiwi carpet to have it look clean again.