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based on 84010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had to ask my technician to go over specifics parts of the couch that didn’t get clean 3 different times. I would love if they would be more thorough without having to prompt over and over.
Charles Wood, your technician, was very polite while explaining everything he was going to do for us. He did an excellent job. The best carpet cleaning we have ever had. We would specify Charles again when we need this service.
Ease of appointment setting, pre arrival call, speed of service and bonus gift certificates!
I haven’t really found this product to be any better than other companies I have used in the past. It’s actually pretty pricey even with the deals, but if someone didn’t have a pet, I would suggest their services to them. The $75 gallon additional pet fee is a little high for my liking and we had to end up purchasing 2 gallons worth. Also, they charged me $60 to clean a hallway!!!!! It got quite expensive, but I do like that they don’t use soap that will leave a residue.
My carpets look. fantastic. and the kitchen tile and grout are tan again instead of 50 shades of grey!!!! Tee hee ! Thank you Zerorez, I'm ready for the holidays. Will have you do my orientals this spring. the gentleman that represented you is a real asset. Polite, thorough and he deserves a raise!
The man that came and did my floors was very polite and did a fantastic job!! The floors look so great! I am very pleased!
Effectiveness
Technician was on time, friendly, and did a great job.
Well , it is a great cleaning. My technician was very nice and professional.
once again Zerorez has delivered a phenomenal customer experience. My mother passed away this week and I had family coming in to town for the funeral. I needed the carpets cleaned quickly. you all were able to schedule someone to come out 2 days after I called. Charles the technician was professional, courteous, friendly, thorough and quick! The carpets look great and the house looks so much better. That's why I continue to call you when I need carpet cleaning services.
Cleaning doesn't result in a residue that attracts dirt. Carpets stay clean and fresh much longer.
Very prompt, friendly and thorough.
Friendly service and good workmanship.
I like the way the technician worked. He really worked very hard.
My technician Torrence was professional and very nice at the same time! Would definitely recommend this company!
They did a great job! Our carpets are super clean!
Some of the spots came back.
you use bait and switch to get customers. Then when someone calls and says they are interested in an advertised special you don't want to honor it
The professionalism and how the tech talked to me so down to earth and explained everything was really appreciate it plus the end result was exactly what I needed thank you so much
Quick friendly service.
PS you left a blue hose in the parking lot.
Everything about my service through Zerorez was wonderful. The people I spoke with initially were friendly and answered all my questions. The technician, Paul, was great! He was very professional and friendly. He did a great job answering any questions I had and explaining the specifics of what he would be doing that day. He did a fantastic job cleaning my carpets, floor, rug, and upholstery. I also really liked the fact that the cleaning process doesn't leave any residues in the carpet to attract dirt in the future. This is my first time using Zerorez. I have hesitated to use Zerorez in the past because Zerorez is priced significantly higher than other carpet cleaning companies I have used in the past. (Last year I paid $535 dollars for the same service I did with Zerorez this year at a cost of $980.) I was generally happy with last year's service from the other company, but had a couple of things that left me a bit disappointed. That's why I decided to try Zerorez this year. I felt that Paul did a better job cleaning those tougher problem areas. At this point I am planning to see how my carpets hold up in comparison to last year's cleaning. At that point I will decide if it is worth the additional cost. That really is my only hesitation with using Zerorez. Even though the cleaning process is better, it is hard to justify an 83% price differential.
If you the first scheduled, then the time of arrival should be more accurate.
Our tech was awesome.. Very courteous , polite, wore his shoe covers.. listened to all carpet concerns. zerorez came highly recommended by our son Patrick Last name removed and heard many ads by Jody Dean on KLOVE radio.
Very pleased with the results.
Torrance the technician was VERY professional and courteous
Your service provider, Dominique Finley, was knowledgeable, professional and extremely competent. He explained carefully each of his findings, the proposed remedies and the costs. He did not make a sales pitch or attempt to pressure a purchase of any particular product.
His work was outstanding and the carpets look great. After he cleaned each section he invited us to review his work and point out any problems. In performing his work he was extremely careful to protect walls, furniture and other items from any damage.
We are extremely please with Zerorez and Mr. Finley and will continue to use them for our floor cleaning needs.
Tyrone was very pleasant and did an excellent job!!
The service person was prompt and explained everything before performing the cleaning..
Nice employees. Products
Arrived on time as the call said, and did not make a mess even though it was raining outside. Jarad talked and showed to me problem areas and what treatment was necessary.
your technician was polite and careful