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based on 84538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly people and great job cleaning
Called to report after cleaning the carpets there is a noticeable change is color thru out the area in the dinning room. I called to request a review of the problem area. No one has responded to date. Hoping for a response to the problem. thank you
my technician was very good.
The service guy who cleaned our carpets was fantastic. Very helpful and considerate with our furniture. He worked extra hard to get dirt spots out. Very impressed with the service.
Very professional Tech. Thank you for caling ahead and letting me know he was on his way.
Good service
Good service and lack of residue
Safe products
Friendly, efficient service
Had an amazing experience. True professionals and worth every penny!
I found the demonstration of pouring water onto my carpet just to show that you have a machine that sucks it up pointless and detrimental since it made the carpet wetter in that spot than it needed to be. The dogs also continued to show great interest in the spot where the guest dog had soiled the carpet, so I don't think I got anything for the extra money I paid.
I also was very disappointed that the room where I didn't pay an extra $75 to have the special machine suck up the extra water stayed wet for at least 24 hours all over and 48 hours in some spots.
Overall, I found this to be the most unsatisfactory carpet cleaning experience I've had in years. I chose your company because you were recommended by the radio personalities on 98.7, but the commercial does not match reality. I'd appreciate a response to see if you can improve the outcome. Thank you
Timely service, high quality work
Our cleaner was SO friendly and informative. Highly, highly recommend!
No chemicals
did through job & right price
I like the zero residue idea. Your service tech was very considerate and professional.
The technician was very knowledgeable and helpful in making an informed decision about what services we needed.
No chemicals and carpets look amazing! Technician was friendly and courteous
The cleaning is excellent, as always. Also, the young man that performed the cleaning was very professional and thorough. You can tell that he was well trained in what he did and his customer service relationship. He will go far!
Chase was great, explained everything he was doing. The carpet smelled much better after he was finished but it didn't deter my dogs from scoping out the previous owners pets. Oh well, it was worth a try.
Thanks Zerorez and Chase,
Name removed
Still waiting for my gift card that was on coupon.
Great technicians and great service provided. Dispatcher was prompt. Scheduling consultant was pleasant to deal with.
Great technicians and great service and products provided. Dispatcher was prompt. Scheduling consultant was pleasant to deal with.
Please don't call me to see if I need services, I'll call you when I need service.
Please don't try to sell me anything like an air purifier.
Please continue using valpak to send coupons.
Please continue with the appointment reminder phone calls and the "on the way" phone calls, they are very helpful!
Please continue with the great customer service of your technicians!
Prompt service and professional staff.
I have used 0 Rez numerous times and have been satisfied with the cleaning all but 1 other time, which was immediately corrected. This last carpet cleaning completed on 12/29/17 had 1 minor problem and 1 major issue the minor issue was the same I have had 1 other time with the carpets not cleaned to expectations. The major issue and 1 that needs immediate attention is that the seams in the carpet were all pulled loose with some gaps created as large as 3/8 of an inch. This is now a major issue as I have corporate employees and sales people from around the US and Canada coming into this facility to do training. I was also very unsatisfied with the response from customer service over the phone which informed me the best they could do to get a supervisor out to look at the problem would be between 3:00 and 5:00 pm today I would expect a better response with the issue at hand.
Clean without an antiseptic odor - stains have not returned!
The gentleman arrived late but we did get notification of the delay. We were the last job for the day. He was exhausted and had to shampoo our stairs which is not an easy task. We have light color carpet and I was not satisfied with the edges of the stairs which still look dingy.
We also had a pet treatment done on our balcony. The gentleman showed us with the blue light the urine stains. But did not show us the results after the treatment.
There was some spots in one of the other rooms that I felt that could have been removed. Some of the traffic areas, needed a little more attention. That's a fact, because in my room, I requested that he go over the doorway area again, and you could see the difference. It was just sloppy work, trying to quickly finish and call it a day.
My mom has always raved about your service, but was appalled to see how poorly you did. Lesson learned, if I use you again or any other company, I will scheduled earlier in the day.
No chemicals and the price is good.
Convenient, easy to schedule, great service, Great technician - Daryl!, clean, great result!
Very good service.