Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 21, 2018 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets looked and smelled clean

Report a concern   January 20, 2018 — Rated 9 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how the technician explained the differences between your way of cleaning and others. I also liked how he explained the other services you offer but it was not a ‘hard’ upsell. He just told me about them and then let me decide.

Report a concern   January 20, 2018 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jonathan was great!!! He did a phenomenal job in our home cleaning the carpets. He was really knowledgeable and an asset to your company.

Report a concern   January 20, 2018 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent work and the technician was extremly professional and nice.

Report a concern   January 20, 2018 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

KRLD

Report a concern   January 20, 2018 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very timely! Clean. The technician didn’t wreak of cigarette smoke or sweat. He had covers on his shoes. He was thorough and very complete in explaining everything he was going to do. He offered extra services, but he wasn’t pushy. I appreciated his professionalism.

And our carpets look amazing and smell great to boot!

Report a concern   January 20, 2018 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez before and was completely satisfied then. Would use them anytime I need carpet or upholstery cleaned.

Report a concern   January 20, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The job is always done well, techs arrive during the scheduled time and are very professional, scheduling is easy and efficient. Just good service all around.

Report a concern   January 20, 2018 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were very good about letting me know when they would arrive and they were on time.


The technician (JOHN MITCHELL) was very good with the cleaning of the rugs. He did an excellent job and was very through. He was very pleasant and asked if I needed anything else done.

Report a concern   January 20, 2018 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Ricardo did a great and complete job!

Report a concern   January 20, 2018 — Rated 10 out of 10 by K.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning service. The stain from traffic area looked clean aftetwards. The associate was very friendly and gave realistic expectations regarding various stains.

Report a concern   January 20, 2018 — Rated 10 out of 10 by S.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and professional

Report a concern   January 19, 2018 — Rated 0 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was very clear when I spoke with them over the phone. My brother was not supposed to receive an invoice or let him know how much it cost. It was a gift and the first thing he did when he arrived was give him a bill.

Report a concern   January 19, 2018 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Great service.

Report a concern   January 19, 2018 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time and was polite as well as professional. I asked for a few quotes and he had no problem assisting me with all my questions and concerns. He did a GREAT job!!! I like how the technician would treat an area to show the customer how the end result would look before he continued with the job.

Report a concern   January 19, 2018 — Rated 1 out of 10 by J.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You are just now billing me for services done in Feb and Sept of 2017. We have already closed out those business years so it is messing up my bunch this year. The only thing I remember about the service is that you sent a very heavy set man who was on his phone the whole time.

Report a concern   January 19, 2018 — Rated 9 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Finley was up front about the condition of our carpet and tile and what it will cost to clean.

Report a concern   January 19, 2018 — Rated 10 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

These guys always great.

They always leave things fresh and super clean.

Report a concern   January 19, 2018 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service!!

Report a concern   January 19, 2018 — Rated 9 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and did a wonderful job. I was really impressed by how clean the tile grout was after he cleaned it.

Report a concern   January 19, 2018 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We really liked Cole, our technician. Also, Thank you for the great promotional deal!

Report a concern   January 19, 2018 — Rated 8 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What could we do to improve?

It isn’t about the service. The technician was great - he was personable and pleasant, didn’t try to pressure us into additional services, did a great job and was on his way. I’m just not someone who recommends others. Just not my personality. So it’s no reflection on either the company or the tech.

Report a concern   January 19, 2018 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing customer service, both in person and on the phone!

Report a concern   January 19, 2018 — Rated 0 out of 10 by B.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I spent over $500 to get pet stains out and the next day they are back.
Having to buy product from Home Depot to try to salvage my open house I'm having tomorrow

Report a concern   January 19, 2018 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time arrival
Did a good job for a good price

Report a concern   January 19, 2018 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like the fact there are no harsh chemicals. Jaylon, the service technician was very knowledgeable and had a great attitude.

Report a concern   January 19, 2018 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chase Clemmons was awesome. Extremely professional and very friendly.

Report a concern   January 19, 2018 — Rated 10 out of 10 by W.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do a good job at a fair price.

Report a concern   January 18, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. Keith did a great job on my carpeting. Very professional. Carpet looks new again.
Dried within about 4 hours (with fans).

Report a concern   January 18, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Loved Desmond - thorough and great ppl skills!!


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