Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84010 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 14, 2017 — Rated 10 out of 10 by V.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was very polite and timely and took the time to explain the process.

Report a concern   December 14, 2017 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Serviceman was very competent, neat and had a good personality. Worked professionally and did a great job.

Report a concern   December 14, 2017 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The man who cleaned our carpets was very professional and thorough. He did not try to over sell us on extra things. He arrived when he said he would. Our carpet looks very very good for being so old.

Report a concern   December 14, 2017 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They listen to my needs, recommend the best options, and do a great job!

Report a concern   December 14, 2017 — Rated 9 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Enviromentally safe

Report a concern   December 13, 2017 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was very pleased wuth ur services would use u again

Report a concern   December 13, 2017 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was highly scared that the stains would not come out of the carpet. Not only was their dog urine but also red vomit. I was sure I'd have to have the carpets replaced and my Landlord would charge me money I didn't have.

The service technician, Derek was amazing. He went through all of my options and found the best option for my concerns. He didn't over sale me and watched my money for me to guarantee that I got the best service at the best price.

To my surprise Derek got every stain out and saved me my rent deposit. I will definitely be using them again!

Report a concern   December 13, 2017 — Rated 10 out of 10 by B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks clean and smells clean.

Report a concern   December 13, 2017 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You don't use soap to clean the carpet and it dries rather quickly. Anthony did a super job of cleaning some very difficult areas. We found out you offer many services besides carpet cleaning.

Report a concern   December 13, 2017 — Rated 10 out of 10 by V.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the process and the tech was very Professional. Yes, I would recommend your company to anyone . When your company was on Good Morning Texas That is when I decided to call.
So happy I made that call.

Report a concern   December 13, 2017 — Rated 8 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Overall very pleased
Just one area I noticed not cleaned properly
after the cleaning was completed

Report a concern   December 13, 2017 — Rated 10 out of 10 by E.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick response. Rep, Joe was well informed on what needed to be done, and he spent the time to explain it all to me. The products are all green. The trucks are set up so they don’t need anything from me or use of anything in the house.

Joe did a great job and got the stains and smells out. He also reassured us that is we see anything that might have been missed, he would be right back out to address it.

Report a concern   December 13, 2017 — Rated 10 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was very thorough in explaining what needed to be done and why. He completed all that he said he would and beyond to bring my HVAC unit to optimum performance.

Report a concern   December 13, 2017 — Rated 9 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for about 4 years and have been very pleased The last cleaning wasn't
as I expected. Called the next morning and they sent a crew to look over the problem. They
re-did areas. Service was great and re-cleaning areas looked great. Really appreciated their
professional service.

C. Last name removed

Report a concern   December 13, 2017 — Rated 10 out of 10 by K.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very efficient and loved the tile and grout cleaning. Wow, what a difference!

Report a concern   December 13, 2017 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

natural product

Report a concern   December 13, 2017 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Received a phone call the day before to let me know they would be out the next day. Received another call the day of to let me know what time they would be at my house. Very nice and courteous person that came out.

Report a concern   December 13, 2017 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nobody else could get spots out, but you did. The carpets feel better & look cleaner than other services have left it.

Report a concern   December 13, 2017 — Rated 0 out of 10 by C.V.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Operator left residue over the entire carpet. Feels like your walking on plastic.

Report a concern   December 13, 2017 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tom was awesome!

Report a concern   December 13, 2017 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super friendly service technician. Excellent work. I love that this company doesn’t use chemicals to clean. My home smells amazing.

Report a concern   December 12, 2017 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was very thorough and did a fantastic job. This is the second time we have had Zero rez and will use you again when our carpets need cleaning.

Report a concern   December 12, 2017 — Rated 10 out of 10 by V.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thank you for making the process of scheduling an appointment easy...staff were helpful...from scheduler to carpet cleaner.

Thank you!

Report a concern   December 12, 2017 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All the employeees seem to be invested in quality customer service. Garrett has come to our home twice now and did a very good job both times.

Report a concern   December 12, 2017 — Rated 10 out of 10 by D.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly Courtney tech did nice job

Report a concern   December 12, 2017 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s a very professional company with great customer service. You definitely get what you pay for. The man that cleaned my carpets was very knowledgeable about his job and was also very friendly and helpful on what decisions to make.

Report a concern   December 12, 2017 — Rated 9 out of 10 by V.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great costumer service and pet friendly

Report a concern   December 12, 2017 — Rated 0 out of 10 by L.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The actual carpet cleaning was excellent. Unfortunately, every other aspect of the transaction was sub-standard.
I still have received no invoice or receipt or any other document that suggests that you were ever here. I was assured by the serviceman (who had absolutely no documentation) that I would have documents via E-mail within an hour.
When the serviceman arrived, he was alone and informed me that he could not move any item of furniture and could only clean around the furniture. When I suggested that we could move an item and then place it on styrofoam blocks, he informed me that he had already used all his blocks that day, and that I was just out of luck.
The serviceman was polite and worked diligently on the carpet that he was able to get to without moving anything.

Report a concern   December 12, 2017 — Rated 10 out of 10 by K.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We like your 2-step process and your friendly service people!

Report a concern   December 12, 2017 — Rated 10 out of 10 by L.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, clean and friendly service


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