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based on 84010 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet, furniture and tile were noticeably improved after treatment. The technician was very courteous. Thanks.
he was amazing and very nice and professional and had great mannerisms.
The the technician was professional and prompt and helpful. The carpet looks great.
I was very happy with the outcome of cleaning tile and grout in my kitchen and wet bat area. Also decided to by some of the empowered water.
Great representative that did the cleaning. The cleaning was exceptional. Recommended to other family and friends to try.
The service representative was very informative and did a great job on our floors. We will highly recommend your services.
Courteous, professional cleaners who take pride in what they do,
Works really good and it cleaned the carpets really good
The technician was prompt and courteous with great attention to detail. My 12 year old carpeting looks great!
Carpet clean and soft. Returned to new contrition. No chemicals used. Love love that.
Great customer service! We have issues with pet stains/oder and our technician was very thorough!
Great service
The technician wanted to show me how he could deep clean the carpet, I asked what it would cost for the 4 spots but he said let me show you first. He proceeded to poor over a gallon of water on one of the spots and used the large square vacuum attachment to extract the water in one spot. but not the whole spot he had pored the water.
He then told me it would cost me over 300 bucks for him to do the deep cleaning on all 4 spots and clean the rest of the carpet in the 3 rooms. I told him no just do the regular cleaning. The problem was he then stopped trying to remove the water he had previously pored.
The carpet looked good, and the other 3 spots are gone when he left but soon where he pored the water looked darker.
It has been over 48 hours and i have had a fan on that spot and it is still damp and seems that the water has raised the old pet urine when i touch that spot i can smell it on my fingers and the spot is coming back since he didn't take the time to remove all that extra water before he proceeded to clean the rest of the carpet!!!!!
Some one needs to come out and re clean that spot.
No smell and daat drying
Our technician was John and he was absolutely wonderful! I want him all the time to come out to our home for service. He was punctual, pleasant, informative and hard working. It was a joy to work with him.
No odor!! Dries quickly!!! Cleans great!
As usual, whole process went well. The guy doing the work deserves the highest possible rating.
Your service personnel are always great and the work is always completed in a professional manner.
This latest cleaning completed by your technician John Mitchell was great and he is deserving of a 10+ rating for his work and manners. Thank you John and Zerorez.
Very nice crew. Though job on the floor.
This was my first time using Zerorez, and my technician was knowledgeable, professional, and efficient—the professional services trifecta! I will definitely be calling Zerorez again for my floor cleaning needs.
I like the lack of toxic chemicals and the carpets always look great after wards
Tom was very cordial and seemed very
Experienced. He did a very good job on
My 3 bedrooms.
Your rep was very courteous and competent. The carpets look great.
Results and technician.
The tech did an excellent job of cleaning our carpet and kitchen tile !!! Our home smells really fresh and clean!!! I told friends today at a luncheon about how happy I am about my experience.
I submitted my survey from the text you sent last night. I had spots that were not cleaned up (like rubber stuck to the floor, corners and behind doors were not cleaned, varying color grout in a few areas (that was never varying before), small pieces of furniture were not moved. I have pictures if anyone is interested in speaking with me.
Jonathan did a great job!
My initial call was less than impressive because I got the feeling I was getting in the way of his work, making me a little apprehensive about the work, but when the technician came I changed my mind because he was very professional and explained what he was going to do and wanted to know if I had any questions about anything. I was amazed at the difference in the carpet after he finished because I didn't think it could be cleaned very well. I appreciated that I didn't have to worry about scratches and scrapes on the woodwork because he was very attentive to detail. I will use Zerorez again. I am only sorry I didn't get the technicians name because I would request him for the work.
The technician didn't move any light furniture (I.e. a desk chair with wheels) unless I told him to do so. He also didn't clean under the desk (a high desk with a lot of space underneath) because he said he didn't know if I wanted him to because he said there was s computer under the desk. It was a small computer far off to the side.
He was very passive and didn't ask me any questions. He waited for me to find out what he had not done and follow up with him (i.e. he wasn't planning on cleaning the hall because he said he didn't know if I wanted it cleaned). I most definitely wanted the hall cleaned.
He also didn't put any plastic under any of the furniture he cleaned under. I didn't realize I was the one who had to tell him to put plastic under things he had cleaned.
I was very sold on Zerorez because of the technician who had cleaned our carpets in February of this year. Now, I'm not so sure.
Your employee was neat, clean and informative.
Also on time.