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based on 84538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quote I was given didn’t suddenly change. Terrance was great! He was respectful that I was working. The carpets looked brand new when he was done.
The gentleman doing the work was very thorough and diligent
Friendly service tech. Did an excellent job.
Scheduling NOT happy. Got email, but no time frame. Had to wait all day...until i called to ask when i did not know it was scheduled for 4:50pm
professional, knowledgable, friendly service reps - excellent product
Everything was wonderful! The technician Justin Watts did a outstanding job and explained how the whole Zerorez system works. He showed up on time and got right to work. Carpets look good as new. Thanks so much Justin and thank you Zerorez for hiring someone like Justin to represent your company so well.
I like the fact that harsh, soapy product was not used to clean our carpet. It dried beautifully! The house smells and feels refreshed and the carpet is so soft and plush! The technician Jaylon was informative and knowledgeable about the product. He explained the procedure thouroghly before beginning the work! I am very pleased with the product, workmanship and professionalism of your company!
I appreciated Eric's patient explaining of what he needed to do. I also appreciated the fact he did not pressure me into a dcision. I really want him as the Technician next time.
Joe, the technician, was great! The corporate office has issues. I told them originally anytime after 11:30 and they called back and said it would be between 10 and 12. I reiterated that I couldn’t be there until after 11:30 and they said they saw that in the notes and that would still work. Technician showed up at 11 and said the notes said to come close to 11. Also, I mentioned I needed stretching done. They sent a technician who doesn’t do stretching...I would recommend the technician but not corporate.
Due to alot of allergies, I've faithfully used ZeroRez (since 2003) to clean my light beige carpets throughout my 3100 sq ft home. ZeroRez consistently excels in quality service, workmanship and going-the-extra-mile -- not only in being considerate of my time but by 100% guaranteeing my satisfaction. I've never had a spot or stain that they've not been able to completely clean!
Outstanding service
The technician was very helpful...quick & explained everything very well.
Carpet cleaning was fine except a large coffee stain remains on my stairs, I was expecting it to come out better than it did.
Can you have an experienced cleaner some out to try and remove it?
The coffee spill occurred last week.
Thank you.
Please contact me in afternoons.
Name removed
Phone number removed
The fact that they work and the average homeowner can afford to use your services. The employee that came to our home was courteous, on time, knew the products you use and was able to get the work done to our complete satisfaction. Would highly recommend to all.
I like the fact that you are very thorough in your cleaning (green), leaving no residue behind. John was great and very efficient.
Prompt, explained everything, did a great job
Both are excellent...my technician was courteous and professional. The carpets look great!
The technician Jonathan did an excellent job and we were vey pleased with the service.
You do a great job, and your service people are courteous and professional.
The tech, Jimmy, was very professional, helpful and knowledgable. He paid close attention to areas that I requested he work on, plus more that I hadn't spotted. I will definitely call on Zerorez again in the future.
I love the way my carpet looks after the service is completed
Quality and cost.
The cost per room for the “extra” pet application was excessive
Great service
Great service. He explained everything to me and gave me a demo. It was great to see all that dirt coming out of my carpet. My carpet hasn't looked this good since it was new.
Totally perfrct, efficient technician, on time and get right on lit. Have been using these
people for ma y years, ever disappointed. Love this company.❤️❤️❤️
Let me start out by saying that we think the tech that was here was great and very professional and friendly. He was also knowledgeable with his work. We had no problems with him. With that being said, we are disappointed in the Zerorez. After listening to numerous commercials about how the company can really clean carpet unlike any other carpet cleaners out there because of the "special" technique that is used. We did try Rug Doctor and other solutions but none worked and that is why we called Zerorez. In the end, the cost was alot more (more than doubled) our quoted price of $99 for 3 rooms. I guess that is because we had pet pees that needed to be cleaned and that required almost $148 more in other fees for pets. Again, we didn't mind paying that extra if it truly would clean our carpet. But we were told that it is no guarantee and we would just to have to see if the cleaning works or not. If it doesn't work, then "oh well". The pee smell is mostly gone but I don't think the room is truly cleaned (only 1 room has issue). If we would just have a tech come back and redo that one room again then the smell would go away. Unfortunately we were told that is not how it works.
A huge spot the size of a man's footprint came up at the carpet dried. It was extra wet, and I was hoping it would go away as it dried. I called ZeroRez first thing this morning and let them know about it. Asked them to send out a technician to fix the problem. Monday (a week later) was the first time we could set a schedule, and I was told ZeroRez couldn't give me more than an 8 hour window until the schedule for that day was set.
I even asked to speak to a supervisor. She took down my request for a morning appointment, but I am still not satisfied with the customer service I received. Because it is ZeroRez's mistake, and no fault of mine, I want a technician to come out and fix this big problem at my convenience. Why should I have to wait for ZeroRez to "fit me into" a technicians day of appointments when I have paid for services (and extra treatments) and the work is not done to my satisfaction?
I am not happy after using ZeroRez for many years. I feel like your customer service is non-existent for us loyal customers!
I have a picture of the big spot, but the customer service person wasn't interested in seeing it when I offered.
Showed up within the time given. Great customer service. Rugs look brand new as they wee quite soiled. Thought about getting new rugs for bedrooms but now can keep another year or more.
Arrived on time. Friendly and careful technician.
Great service, carpet smells wonderful.