Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 10, 2018 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony did s great job. Always happy with zeroez service

Report a concern   February 9, 2018 — Rated 6 out of 10 by P.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet was wet for 10 hours. Way too long.
Great price but extra charges are crazy. Because i didn't pay another $100, my carpet smells musty. Disappointing.

Report a concern   February 9, 2018 — Rated 9 out of 10 by M.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very nice and professional. The carpet looked very good after they were cleaned.

Report a concern   February 9, 2018 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your specials (thank you, Jody Dean), your coupons, your systems,procedures, techs and ultimately, your results!

Report a concern   February 9, 2018 — Rated 10 out of 10 by J.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician. He was friendly, did a through job and my carpet looked great.

Report a concern   February 9, 2018 — Rated 10 out of 10 by M.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They accomplish the purpose for which I use them.

Report a concern   February 9, 2018 — Rated 6 out of 10 by W.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Some stains were still there on the carpet and the tile did not look any different from when I just use my swifter.

Report a concern   February 9, 2018 — Rated 6 out of 10 by R.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

In cleaning the tile (included with the special), after the tile dried, a lot of soap film appeared.

Report a concern   February 9, 2018 — Rated 2 out of 10 by B.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very disappointed. Paid over $500 to get dog pee smell out. Second tech convinced us to spend $275 more and the pee smell would be gone. It didn't. Should have just cut our loss and had him redo the room instead of paying extra. In fact, the room smelled worse than before Zerorez came. If you want to get dog pee smell, use Febreze. For $500+, you can buy alot of Febreze that can last you years and the smell will be "gone" compared to paying $500+ and the smell comes back in 3-4 days.

Report a concern   February 9, 2018 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This is the first time I was educated on the process, as well as the first time EVER that my standards were met. My technician was very polite and knowledgeable.

Report a concern   February 9, 2018 — Rated 0 out of 10 by M.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I) The appointment time was incorrect
2) After Fabian came out Wed. to estimate, I have received no written estimate and no one has called to schedule the cleaning. How do you stay in business?

Name removed

Report a concern   February 9, 2018 — Rated 10 out of 10 by R.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All-around good job. Effective, efficient.

Report a concern   February 9, 2018 — Rated 9 out of 10 by Y.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service! Carpet always looks new and smells fresh. Noticeable difference in allergy suffering afterwards. I can breathe again!

Report a concern   February 9, 2018 — Rated 8 out of 10 by P.J. Zerorez Dallas/Ft. Worth
What could we do to improve?

Cheaper prices!

Report a concern   February 9, 2018 — Rated 9 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My house spells great!

Report a concern   February 9, 2018 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was on time, answered all my questions, worked quickly and
was very thorough. I will use Zerorez in the future.

Report a concern   February 9, 2018 — Rated 10 out of 10 by W.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chase was a great technician. i will request him again!

Report a concern   February 8, 2018 — Rated 0 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After paying you $200 in additional cost to treat pet stains. We found the spots returned worse than before the day after cleaning the carpet. I sent pictures to you and you didn't believe us. Your terrible customer service woman said someone needed to come out and look. I had to take 2 days of vacation costing me $768 in lost productivity to get down on my hands and knees for 16 hours cleaning the spots that your cleaning service left behind. I was told by your customer service that you would not make good on your commitment and would not give us a refund for the additional pet spot cleaning. We've already started spreading the word about the dishonest service we have received from Zerorez. I'm told someone is coming out to our house on Saturday to look at what I cleaned. This is a ridiculous waste of time. I already cleaned up your mess. If I don't receive a refund, I will take you to small claims court. I don't think you should make commitments to clean a carpet and leave it in worse shape you found it. You should also consider firing the terrible customer service woman, she made the situation 100 times worse with how aweful she was to me and my wife. Dishonesty will get you nowhere.

Report a concern   February 8, 2018 — Rated 10 out of 10 by J.A.K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Really good on bought...

Report a concern   February 8, 2018 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is an environmentally safe way to clean your carpet.

Report a concern   February 8, 2018 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpet

Report a concern   February 8, 2018 — Rated 10 out of 10 by D.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I could not be more pleased with Zerorez and Fabian! Thank you so much.

Report a concern   February 8, 2018 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

water, almost only...

Report a concern   February 8, 2018 — Rated 10 out of 10 by P.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything., reasonable pricing, quick drying, no residue. My 15 year old Berber carpet looks like new!

Report a concern   February 8, 2018 — Rated 10 out of 10 by A.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and did a great job! The carpet cleaning went very well.

Report a concern   February 8, 2018 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt & friendly service & attention to detail!

Report a concern   February 8, 2018 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have been a previous customer.

Report a concern   February 8, 2018 — Rated 10 out of 10 by L.C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was fast and easy, the service tech was very nice and did a great job on my carpets.

Report a concern   February 8, 2018 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not so wet l, dried quickly, friendly technician, not high pressure sales guy!

Report a concern   February 8, 2018 — Rated 10 out of 10 by B.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

we love zerorez, because the dirt doesn't come back!!


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