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based on 84538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service and better technicians.
Great job great service person
I really liked the tech that cleaned my carpet. He was very professional and polite. I feel he did a good job. My carpet looks great.
The introductory price was the first thing that caught my attention. Offering the gift card was not in anyway helpful, as the price got me but free food is always a plus. The technician was knowledgeable and friendly. I love how my carpet looked almost new and it was so clean. I am convinced red stains are of the devil as I had a few that could not be removed. Overall I was satisfied with the service.
Very thorough!
Professional, friendly. Did a good job
Without a doubt these are the most professional, well informed technicians it has ever been my pleasure to deal with. Although I thought I needed air duct cleaning it turned out my entire air exchange system had been compromised due to the neglect of my regular provider. We've spent the last 6 months going from doctor to doctor to doctor and test to test for increasingly worse sinus problems. As soon as Eric heard that he outlined several possibilities, inspected our system, took pictures and presented us with a selection of possible fixes.
In these days of increasingly rude, uninformed customer service providers to find someone so knowledgeable and invested in redressing my problem whether or not it fell in his purview is simply amazing.
It is difficult to express just ow grateful I am to Zero Rez.
Thank you.
We utilized your carpet cleaning service and we were pleased with:
*Timely: Torrence arrived early before the 1-3pm time window.
*He was friendly
*Knowledgeable about how long it takes the floor to dry and he did not over saturate the carpets.
* Did a superb cleaning job on the carpets and the tile.
Infrared light used to see the spots in the carpet. The brush that was used to pick up all the hair in the carpet. Overall process and cost was effective to my budget. There were no hidden cost. Technician was professional and explaining the entire process and additional products offered by the company.
Technision was very courteous and responsive to my requests
I used to clean carpets and we worked as a two-man team. We would move furniture to clean an area, then move it back and place plastic squares under the areas that touched the carpet. I was surprised the furniture wasn't moved back nor did he place anything under the furniture (my daughter - in -law was at the house during the job because I couldn't get off work).
Very friendly and professional service. I love that I don't have to worry about harsh chemicals. Thanks for cleaning my carpets!
Everything
Darryl was very nice and listened to my needs. He explained all services thoroughly and did fantastic work!
Ricardo the service tech was very professional and did an excellent job! Our carpets have never looked better!
All cost & services explained clearly; Tom was wonderful.
technician was excellent and very careful.
Your technician was very helpful and knew his product and a professional.
Chase was wxcellent
The guy that did the cleaning was awesome! Don’t remember his name but he was great. I’ll be using Zerorez again!
Like that you are on time and use no chemicals
Like not having chemicals or soaps on my carpets
The person who came was very nice, arrived promptly, and did a great job.
But he told me that you would email me a receipt in about 20 minutes, and you didn't do that.
SO, I don't have a receipt.
Name removed
morning of 2-9-18
Denton, Texas
Great technicians and products/processe that work.
Very professional, and fast service.
Your serviceman was very thorough in his cleaning of our carpet.
He was a very hard worker.
He even came back and got rid of a very stubborn stain.
I am a satisfied customer who tells everyone to switch to Zerorez. Someone answers the phone and processes my order quickly. I get a fast and reliable appointment. The technicians are friendly and courteous and prompt and do a great job. I am very happy with the consistent quality and long term value of your work. What else can I say? Thanks.
Carpet looks great and smells fresh! Service representative was very friendly and professional.
CARPETS WERE GONE OVER 5 TIMES, MANY SPOTS LEFT, TERRIBLE SERVICE.
WENT TO LOWES AND RENTED CARPET MACHINE, CLEANED WITH NEXT DAY, ALL SPOTS TECH SAID WERE PERMANENT, 90% WERE REMOVE. WILL NEVER USE YOU AGAIN. WAS TOLD BY TECH THAT WOULD RECEIVE GIFT CERTIFICATE, HAVE NOT HEARD FROM YOU TILL NOW. DISSATISFIED CUSTOMER.
Carpets were clean and all stains removed. Technician showed up during assigned time and completed work quickly.