Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84536 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 20, 2018 — Rated 10 out of 10 by C.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   February 20, 2018 — Rated 0 out of 10 by R.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Based on your demonstrations, your before and after, advertising, our results did not meet expectations based on above. We initially were going to replace carpet but opted to use your service instead. We now have missed the sale price for recarpeting , therefore we could have gotten replacement for a lesser amount and/or used money spent with your service toward cost of replacing carpet.

Report a concern   February 20, 2018 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning machine looks very professional

Report a concern   February 20, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is very clean.

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Carpet Techs are very friendly and they work hard to clean my carpets.

Report a concern   February 20, 2018 — Rated 10 out of 10 by J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service, very professional.

Report a concern   February 20, 2018 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick cleaning, dried fast, and carpet clean!

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is always clean without using chemicals.
I’ve used xerorex for years and have never experienced anything except considerate workmen.

Report a concern   February 20, 2018 — Rated 1 out of 10 by J.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There was smell of chemicals and took it long hours to get dry

Report a concern   February 20, 2018 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic customer service!

Report a concern   February 20, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and courteous ! Will reccommend

Report a concern   February 20, 2018 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It meant the world to me that the technician asked why I wanted a cleaning and then made specific recommendations to achieve my goal. I ended up accepting services I hadn’t intended and declined the one I thought I wanted based on his advice. I felt he really cared about what I was trying to do for my family!

Report a concern   February 20, 2018 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products and service we got from Zerorez were absolutely awesome. We're in the process of putting our home on the market and so many things are going on all at once. Zerorez was quick to answer the phone and let me have an appointment right away. The Service was performed on time (in fact he was early) by an extremely professional and helpful young man who got our carpets (which were so dirty) looking like new.

Report a concern   February 20, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looked so good and smelled so clean and fresh. The technician was so courteous and professional. The only thing negative is that the price for cleaning tile is way to high.

Report a concern   February 20, 2018 — Rated 5 out of 10 by K.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We have used Zerorez before, a few years ago. All went well. The carpet was dry in 4 or 5 hrs.
This last cleaning, the carpet remained wet / damp, for almost 24 hrs., even with the AC on cool and the ceiling fans on high. I don't feel the technician spent enough time on the extraction process.

Report a concern   February 20, 2018 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician did a great job! Highly recommend!

Report a concern   February 20, 2018 — Rated 10 out of 10 by A.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how you do the cleaning with heated water and no chemicals.
The guy that cleaned our carpet was very thorough!

Report a concern   February 20, 2018 — Rated 8 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What could we do to improve?

I did not receive my call letting me know the technician was on his way.

Report a concern   February 20, 2018 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Liked my Tech, Gary. Carpet had not been shampooed in quite a while. Looks great. Very expensive however.

Report a concern   February 20, 2018 — Rated 10 out of 10 by J.A.K.G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cost effective, friendly service, easy to get an appointment.

Report a concern   February 20, 2018 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

on Time, afforable, carpet looks great!

Report a concern   February 20, 2018 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do very thorough job. Technichan very knowledgeable and polite. Prices are best around my area

Report a concern   February 20, 2018 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technichan very good. Will recommend Zerorez to all my friends. Thank you

Report a concern   February 20, 2018 — Rated 10 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great, I .can't really tell on the product. I know it left my carpet really fluffy and smelled really good

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman who came to the house was very professional and was very protective of the walls, baseboards when cleaning.

Report a concern   February 20, 2018 — Rated 10 out of 10 by M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Can breathe easier with the air purifier.

Report a concern   February 20, 2018 — Rated 10 out of 10 by B.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

ZeroRez does an amazing job. Chase was very professional and did a great job.

Report a concern   February 20, 2018 — Rated 5 out of 10 by T.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Once I had a chance to take a closer look at the carpet, I could still see some spots. They easily came up with a small shot of carpet cleaner and water, so I know it wasn't some sort of tough stain. I feel like I shouldn't have to do that when I paid $400 to have the carpet cleaned.

Report a concern   February 20, 2018 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great quick service, staff very professional

Report a concern   February 20, 2018 — Rated 5 out of 10 by R.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Actual service was great but my appt window was 4-6. By 6pm no one had called. I called and was told it would be closer to a 7pm arrival.

Not acceptable but contact/communication about delay would have been nice. Doing business at 8pm is not optimal or desirable but I hsd no Available days to reschedule


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