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based on 84536 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
John was timely and very professional. He knew about the product and how to clean our carpets.
No detergents, house smells clean and fresh, not perfumed, friendly techs
I just can't say enough about the service the tech was nice and polite the carpet is wonderful my allergies are great it just looks like brand new I referred you to my neighbors and they said my carpet looks great, thank you
Did a good job. Tile floor is clean!
You should have read how the service person scolded me for not stopping what I was doing, which was on a conference call for my work and talking to him while he cleaned my carpet. When he arrived we talked and I let him know what I wanted and was on a phone call for most of the rest of his visit. On the bill that I received via email, he ripped my a new one!
Not at all a good way of doing business. It's sad because up to now I have had great luck with this company and referred a few people.
Wow, is Customer service dead in America?
Torrence was professional and thorough. Did a great job.
Carpets dry quickly and feel like new.
My experience with ZeroRez was that the technician was very helpful, friendly and professional while cleaning a carpeted room with pet stains. The results were very good and it removed most of the stains. Thank you ZeroRez and Jimmy for your help!!
I love the power of water and powerful equipment at the core of clean. It is so easy to get an appointment set. It is a great value, in my budget and the results are amazing. Products offered are practical and I feel that it is focused for a healthy home. Informative representative and not pushy. I feel like I can swt some goals for my home with your company.
Jonathan did a great job for us. He was very professional, knowledgable and helpful. Thank you for his great service.
Name removed
Excellent pricing and service.
Very puncial and fast and out of here
Well job
Fast and very good results
Carpets look new and fresh.
I have used your service for a very long time. The time before yesterday was the worst experience I had had in that time. But yesterday, as with every other time before, Tom did an absolutely excellent job!
Very professional cleaned up several stains thanks
The rep JD did a wonderful job . He was helpful and very polite
Excellent Service!
I love that you pre-treat the carpet and use a tool to help raise the carpet fibers so that it doesn't look as matted as before.
My carpet did was Great!
I will definitely be call again!
Guy came to a late evening appointment in bad, cold, and wet weather finished the job thuroughly. Was impressed by his commitment to make his appointments.
Carpet looks amazing!
Always on time and great workers.
The service was great, very professional, answered all questions and completed service promptly. Thank you again.
Let me start out by saying how we understand that dog urine can sometimes be difficult to remove. For some, they are lucky and it can be removed right away and for others, not so lucky, and it takes time. Zerorez has saved our room and our 2 year old carpet!! We didn't realize that our dog had sometimes used the bathroom in our room...it's because of the type of carpet we have where we can't tell if it's dirty at all. For the longest time, we thought it was cleaned except for the smell and we always dismissed it as something else. We tried Rug Doctor, Febreeze, various pet enzyme solutions but nothing worked permanently. (Room smelled good for a few days then bam! smell comes back.) We called Zerorez because of Jody Dean from 98.7 KLUV who swears that it works. Unfortunately for us, we were the unlucky ones where the first cleaning did not work. With Zerorez's most excellent customer service, they kept on working with us until the carpet was clean and the smell was gone. In fact, the urine no longer shows up under the UV light!!! That is awesome. I am going to recommend them to everyone we know. We are now true believers of Zerorez!
Let me start out by saying how we understand that dog urine can sometimes be difficult to remove. For some, they are lucky and it can be removed right away and for others, not so lucky, and it takes time. Zerorez has saved our room and our 2 year old carpet!! We didn't realize that our dog had sometimes used the bathroom in our room...it's because of the type of carpet we have where we can't tell if it's dirty at all. For the longest time, we thought it was cleaned except for the smell and we always dismissed it as something else. We tried Rug Doctor, Febreeze, various pet enzyme solutions but nothing worked permanently. (Room smelled good for a few days then bam! smell comes back.) We called Zerorez because of Jody Dean from 98.7 KLUV who swears that it works. Unfortunately for us, we were the unlucky ones where the first cleaning did not work. With Zerorez's most excellent customer service, they kept on working with us until the carpet was clean and the smell was gone. In fact, the urine no longer shows up under the UV light!!! That is awesome. I am going to recommend them to everyone we know. We are now true believers of Zerorez!
They work even on pet stains. The service men could not have been nicer.
No soap. Professional.
I already submitted this yesterday
You always do a good job.
The tech Ceasar was very knowledgeable and explained how the process worked. Our carpets were past due for a cleaning and he did a very good job. Our carpet is old and this cleaning made it look so much better and allows us to hold off in replacing it for a while. We've used other companies in the past and have not had the success that we received with Zerorez. Thank you so much!!