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based on 84536 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals
Fresh clean smell
Courteous service and staff
We have not been told completely about the total price when scheduling the service.
We feel like we are negotiating a price with the technician after he arrives. We based our decision to choose your company on the price as well as the quality. If that changes when the technician arrives we do not appreciate it.
This is the second time our bedroom furniture was put back in place without the styrofoam blocks being placed on the wet carpet. For wood stained end tables and dressers, that is not good for the carpet or the furniture.
Does your company provide the blocks to the technicians??
The carpet cleaning service was great and Mr. Tom did an outstanding job! The carpet in my home truly has not looked that nice in a Very long time.
No additional comments are needed.
Carpets look great and the tech was courteous and professional.
Darwin was very professional in presenting his proposal and performing a sample of the process to be used on our floors. Was very helpful in getting the work scheduled on a date that was convenient for us.
I like the pet treatment that has seemed to resolve the terrible scent that my dogs left behind.
The feel of my carpet, and the method that was used to clean it. I’m really happy that you didn’t use my water!!
The product worked really well and our tech Jimmy was amazing...I would give him 15 out of 10. The kindness and attention he paid to our home is priceless.
Friendly service and informative
Got a quote on the phone & wasn't pressured to add anything nor was i told coupon didn't apply. I don't like surprises. Carpet looks great. Only 1 stubborn stain remained after several attempts
I feel that my home has gotten the best chemical free cleaning. It looks great and I am not worried about toxic fumes. I feel relaxed about walking around my home barefoot. :-)
Bring fans to dry carpet because six hours is still quite a while. other than that service guy was great and carpets look much better.
Great service.
Good results, ontime, healthy for the environment, nice technician!
The technician was friendly
Pet trearment
The young man who showed up to clean our carpets did a great job. I like the cleanliness of the floors afterward.
I like that your cleaning process doesn't heavily deodorize our carpets.
The service and attention to detail depends on the person who comes to do the work. Be prepared for an up-sell each visit.
The technician was extremely polite and professional. Great service.
Excellent job of cleaning the carpet. Better than all other companies I have used in the past. Got out stains the other companies could not get out. The man who cleaned the carpet was very professional. Excellent person. Hard worked.
Charles was great, explanation of everything he was doing and the carpets look like new. Will use again and recommend to everyone
Customer service
Great service
Our carpets look so great, and we have no soapy residue. You guys always do the best work. Thank you so much.
Great friendly service and products that work. Even my red carpet stains are gone!
The gentleman was very methodical and seemed to take pride in his work. My main purpose was to clean carpets to reduce allergens in the house and I believe that Zerorez has the equipment/supplies to help in that matter.
You are very concerned about the customer experience & want to make it the best. If there is a customer issue you can fix, you will do it.
Technician was great, explained everything and did a good job.
The floors look GREAT. Garrett was very knowledgeable and friendly!