Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84987 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 16, 2018 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the technician was extremely helpful and professional - he went above and beyond

Report a concern   March 16, 2018 — Rated 10 out of 10 by L.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it cleans and does not leave any residue on the carpet.

Report a concern   March 16, 2018 — Rated 3 out of 10 by P.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Almost $600 for 4 smaller rooms is way too expensive.

Report a concern   March 16, 2018 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician's name was Garrett. I can't tell you how pleased I was with him and will always ask for him in the future. He was personable, knowledgeable and polite. He knows what he is doing and did an excellent job making ourt carpet look like new. An extra bonus was also having 100 sf of tile done in our kitchen. I have only used Zerorez one time before but they will forever be the business that I use for carpet cleaning. I would recommend them without hesitation and also Garret. If I could give him more than a 10, I would. Thank you.

Report a concern   March 16, 2018 — Rated 8 out of 10 by L.N.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

The first time I used Zerorez the gentle man you sent out was wonderful. He did a great job! This time I was not very pleased with the job.

Report a concern   March 16, 2018 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was great! The carpets turned out fantastic!

Report a concern   March 16, 2018 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service tech.

Report a concern   March 16, 2018 — Rated 10 out of 10 by A.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We were very pleased with our service. Our technician was friendly careful and helpful. Carpet looks good and he was able to get it a lot cleaner than I thought he would.

Report a concern   March 15, 2018 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was super impressed with the amount of time the technician spent doing a great job cleaning our carpets. He offered extra services which I turned down but he wasn't too pushy about it. Great job doing a very thorough cleaning. thx

Report a concern   March 15, 2018 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast , easy to schedule

Report a concern   March 15, 2018 — Rated 10 out of 10 by T.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and productive.

It did not take very long.

Price is reasonable.

No sticky carpet

Tile cleaning was exceptional

Report a concern   March 15, 2018 — Rated 10 out of 10 by F.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough, excellent technician and good results

Report a concern   March 15, 2018 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional cleaner, Darwin, was amazing. Highly recommend him!

Report a concern   March 15, 2018 — Rated 7 out of 10 by J.N. Zerorez Dallas/Ft. Worth
What could we do to improve?

We were very disappointed and inconvenienced when the service man didn't show up when he was supposed to and had to reschedule for the following day. We had placed all of our small items, chairs, tables, etc. on our beds, in our bathtubs and in our kitchen. We had to move these item so we could sleep, bathe and eat..... pick them back up again.

Name removed

Report a concern   March 15, 2018 — Rated 10 out of 10 by P.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Not the same as every other type of cleaning, and he spent a lot of time on the rug.

Report a concern   March 15, 2018 — Rated 9 out of 10 by H.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and professional

Report a concern   March 15, 2018 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

professional courteous staff

Report a concern   March 15, 2018 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tristan and Walker did a great job.

Report a concern   March 15, 2018 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Richardo did a great job cleaning the carpets.

Report a concern   March 15, 2018 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Best we’ve ever used. Anthony was awesome!

Report a concern   March 15, 2018 — Rated 7 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Don't over book

Report a concern   March 15, 2018 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician, Desmond, was awesome!! And he showed me how the water they use actually purifies the stains and it made me even more confident in your company. Thank you!

Report a concern   March 15, 2018 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Randy Ruffin, did a fabulous job on the carpets. He introduced himself, was very respectful, and worked steadily.

I am very pleased with the way my carpets look at this time.

I will use your services again.

Thank you

Report a concern   March 15, 2018 — Rated 10 out of 10 by J.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very professional and nice.

Report a concern   March 15, 2018 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tyler was very professional and did an exceptional job. Among the best I have ever hired.

Report a concern   March 15, 2018 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service! Our technician was punctual, friendly and thorough.

Report a concern   March 15, 2018 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Thomas was very thorough. The carpet and tile loook great. I am very pleased that there is no smell after you clean.

Report a concern   March 15, 2018 — Rated 3 out of 10 by D.O. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Zerorez still owes me a $25 refund for over six weeks now and I have yet to receive it

Report a concern   March 15, 2018 — Rated 10 out of 10 by K.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like the prompt and courteous staff

Report a concern   March 15, 2018 — Rated 10 out of 10 by L.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked how easy it was to schedule a service. I also appreciate the lack of chemicals used to do the cleaning.


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