- Phone: (214) 372-5326
- Visit Website
based on 84536 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that you do not use soap or chemicals to clean the carpets. Tech was friendly and did a very good job!
Door to door pick-up/delivery is great.
My husband I have used zerorez for at least 10 years, even when we lived in an apartment that would clean our carpet free. I didn't like theirs because there was a residue of powder. We owned a pet and he had severe allergies. With zerorez everything is natural and we have always had good results.
There were stains that weren't removed. I understand not all stains will come up. There were just too many that seemed to get much effort
Garrett was very friendly, knowledgeable, and helpful. I would recommend because of this young man alone. I'm very happy with the job
The fact that no residue left on carpets.
No harsh chemicals and technicians are nice and knowledgeable
My technician did a very good job and was very respectful and efficient. My rugs look great. Thank you.
Don't make a customer wait for 20 minutes to pay after service is done.
Great price, great service and the carpets look awesome!
What I liked best about your service was your technician Darryl Boston. Darryl had an enthusiastic and warm personality and represented your company in an exemplary way; he was also knowledgeable and did well explaining the service.
As a former business owner, I encourage your company do everything to keep this employee.
Regards,
Name removed
Zerorez did an excellent job on my carpet and tile grout. I will definitely recommend them.
Most of the stains are gone especially on the newer carpet. The job was professionally handled. You were right on with the phone calls. Thank you!
Ensure customer is happy call back and make sure everything is good. The tech that came out on 02/26 was very good and make sure I was happy and nothing was missed
Charles Woods is awesome! He was so knowledgeable and informative and explained everything to us so that we could understand and make the best decision. We will definitely be recommending him and your company to our friends. Thank you so much, First name removed & Alex
Torrance was very polite and explained the services very well.
When I booked the appointment i said i needed my carpet stretched also. This did not happen. the tech that cleaned my carpet was extremely nice. he called office and was told that a tech would be out early the next day (7am). I called 45 after the time i was told that the tech would be at my house only to be told that you don't even open until 8am.
Quick, looks nice and cleaned up some spots. BUT, seemed to take longer to dry than it has when we've used Zerorez in the past. Overall, we were pleased!
Technician was thorough in explaining what treatments were best. They were quick, but meticulous in getting the job done right!!
Great tech. Floors look great. It was a lot more expensive than we thought it would be but look like new!!!!! WORTH it!
Punctual
Polite
Great cleaning
We were told over the phone that the carpet would not be very wet. After cleaning, it wasn’t dry until the next day. Please just inform your customers so they can plan a good time to have the carpet cleaned .....when they won’t be home for 8-10 hours afterwards.
Y'all have cleaned our carpets, replaced the pad on the carpet in our living room after water damage, and cleaned our air ducts. The technicians you sent were considerate or our time requirements, very helpful and knowledgeable, and did an excellent job.
We scheduled an appointment 2/19 to have a for our commercial building cleaned. Your rep came out Ron Self. We received an email with another customers name on it with a bid attached for JW logistics for zero dollars.We called your customer service line 3 times to get a bid to clean our building and kept getting the run around that they would have the rep call and resend out an email with the bid. Nothing happened. We called again Friday the 23rd, and got the run around again. We could have been a very profitable business opportunity for you. We will now seek another vendor.
JW Logistics.
The customer service was great. My technician explained everything to me. He was able to convince me to upgrade my services.
Very disappointed, my carpet looks exactly the same after treatment.
Everything went as planned, the person who came to clean our carpets was nice, and our carpets look good.
My carpets look wonderful. The technician was very helpful and did a great job.
I like that the product is high on being as natural as possible. As for are the overall service, it was excellent and well executed from start to finish. The guys that came to service my home were knowledgeable, skilled, and very customer friendly.
Ilike that’s it just water