Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84536 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy fast and no chemicals to worry about

Report a concern   March 1, 2018 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like how attentive the technician was and how well he did the job

Report a concern   March 1, 2018 — Rated 10 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Paul and Gabriel were fantastic, without a moment's hesitation to go above and beyond. Excellent customer service!

Report a concern   March 1, 2018 — Rated 10 out of 10 by R.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was very friendly and explained the process. Carpet looked brand new and smelled great when he was done.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How well the job is done.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products work, the employees are capable and kind and best of all, the service was prompt and timely.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed that someone called to follow up on my concerns. I will use them next time I need my carpets serviced

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was very knowledgeable and friendly. I appreciate that he told me about the pet guard which I had not been informed about before. I have spent a lot of money with you guys and that would have been nice to know.

Report a concern   March 1, 2018 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Like the solution used because in regular carpet cleaning, the spots come back because they use traditional soap products. I have always had good service and great outcomes with 0 rez.

Report a concern   March 1, 2018 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did some spot cleaning first. Results of cleaning were great and it didn't take forever for the carpet to dry!! Staff is friendly and helpful.

Report a concern   March 1, 2018 — Rated 10 out of 10 by C.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast service, knowledgeable service person at a great price.

Report a concern   March 1, 2018 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved my service tech Thomas. He was great!

Report a concern   March 1, 2018 — Rated 6 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

For general cleaning it was fine, but there were spots that weren 't removed.

Report a concern   March 1, 2018 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All was great. Jonathan was very knowledgeable and professional.

Report a concern   March 1, 2018 — Rated 9 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech in time. Carpets come out clean without an excessive water. Dry quickly.

Report a concern   March 1, 2018 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar arrived on schedule. Pleasant gentleman. Work done in reasonable time. And the results were good. Would use your services again. Thank you.

Report a concern   February 28, 2018 — Rated 10 out of 10 by D.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There were places on the stairs that I thought would never come out but now you can't even tell they were there. Looks 100% better. Also there were a lot of dog urine stains and they are gone now. I have already recommended you to several friends and the carpets were just cleaned yesterday. One neighbor even asked how I like it and I told them you did a darn good job for me.

Report a concern   February 28, 2018 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courteous people and on time

Report a concern   February 28, 2018 — Rated 0 out of 10 by A.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Waiting for a manager to show up. My grout is completely discolored and blotchy after clean / seal.

Report a concern   February 28, 2018 — Rated 6 out of 10 by A.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Well the final cleaning was 2X what i was quoted if i had been aware of that i would used another service. i had firm quotes that were slightly higher than your original but not 2X as much from other reputability firms. So my customer experience was less than the best.

Report a concern   February 28, 2018 — Rated 0 out of 10 by J.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The way the technician broke down the cost to me made it seem like it would cost $180. It ended up costing well over $300. Technicians should have a pronted price of paper with costs that they can total before we get started so people know what they are actually getting and what they have to pay for. I will not recommend this company to anyone.

Report a concern   February 28, 2018 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!!

Report a concern   February 28, 2018 — Rated 10 out of 10 by S.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We love the young man uou sent out, Roberto. He was truthful and did an excellent job.

Report a concern   February 28, 2018 — Rated 10 out of 10 by T.Y. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything you offer fit what we needed for our home and our needs

Report a concern   February 28, 2018 — Rated 8 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Carpets seemed to be a little wet in areas. It too one room and the stairs 3 hours to dry with a shop fan blowin in them. But they look good and clean.

Report a concern   February 28, 2018 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Aaron did a great job! He was on time and very professional. Carpets and tile look great!

Report a concern   February 28, 2018 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service by the technician was awesome!! He walked through my house with me and we looked at every room and explained the process. He also advised that my tile might be slippery after started. Very courteous and did everything in a timely manner. Place looked great!!! Thank you

Report a concern   February 28, 2018 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You don’t use chemicals.

Report a concern   February 28, 2018 — Rated 10 out of 10 by J.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick reliable and professional technicians the doing excellent work

Report a concern   February 28, 2018 — Rated 4 out of 10 by B.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I purchased the deal that was 3 rooms cleaned and 100 sq ft of tile, and $50 gift certificate to Estillo Gaucho. I got the service completed and the tech was fine to good, but I never heard about the gift certificate. I have emailed customer service twice about this and have not received any feedback from Zerorez.


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