Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84530 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2018 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet looks beautiful, looks clean and smells great. The technician was awesome.

Report a concern   May 23, 2018 — Rated 10 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job looks awesome

Report a concern   May 23, 2018 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals used.

Report a concern   May 23, 2018 — Rated 10 out of 10 by M.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very knowledgeable, and friendly.

Report a concern   May 23, 2018 — Rated 10 out of 10 by Steve Fly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service e Friendly people

Report a concern   May 23, 2018 — Rated 10 out of 10 by John Curler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

is appearance of truck and employe very friendly and answered all questions without having to think I will refer and use y'all from now on

Report a concern   May 23, 2018 — Rated 9 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue in carpet

Report a concern   May 23, 2018 — Rated 10 out of 10 by John Brooks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Pleasant service rep, no odor, quick execution. It took a long time for the carpet to dry (overnight), and that was a surprise; other wise all was good.

Report a concern   May 23, 2018 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Gabriel, was informative and quick but yet still very thourough! Was very pleased with the service.

Report a concern   May 23, 2018 — Rated 10 out of 10 by K.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that you don’t use any chemicals!

Report a concern   May 23, 2018 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   May 23, 2018 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that there are no chemicals used! My carpets look and feel so much cleaner!

Report a concern   May 23, 2018 — Rated 7 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What could we do to improve?

After I wrote to you about the 'unaceptable' job we got about a week ago, you promised to fix it if I would allow it. I said 'yes' as long as the same person was not the one who would try again. You said that it would not be so - that you would send a manager out. Well guess what - the same fellow showed up. Well I guess you are not a company that keeps promises. After I call and complained the (lady) manager said that she would send a manager out. He did show up be the same man was allowed to stay and re-clean our carpets. I guess that you are not an honest camaany that can ce trused to do as you say!!!! I do not deal with those kind of companies!! There are too many choices to have to deal with companies like your!!!!!!

Report a concern   May 23, 2018 — Rated 10 out of 10 by Isilynne Lowry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly...thorough...professional...all at a very reasonable price.

Report a concern   May 23, 2018 — Rated 5 out of 10 by S.J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Do not try to oversell the $75 per gallon cleaning substance.

Report a concern   May 23, 2018 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Honesty of your technician, Tristin.

Report a concern   May 23, 2018 — Rated 10 out of 10 by Nancy Cable Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast drying, clean carpets and fast service.

Report a concern   May 23, 2018 — Rated 9 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who did my cleaning, Boston, was so nice and so good to explain everything. My carpets look very very good.

Report a concern   May 22, 2018 — Rated 10 out of 10 by S.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No smell and decent price

Report a concern   May 22, 2018 — Rated 10 out of 10 by Renee Aparico Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your service tech, and his helper were excellent with listening to my concerns, showing me the root of my concerns with his black light, and then proving to me that they got the stain/smell out. Plus, my tech was an Eagle's fab, which made my experience that much sweeter...considering we reside in the middle of cowboy country!

Report a concern   May 22, 2018 — Rated 10 out of 10 by R.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was great, carpets look wonderful.

Report a concern   May 22, 2018 — Rated 10 out of 10 by Hsiang Wood Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used Zerorez exclusively for years to clean our carpets and will continue in the future.

Report a concern   May 22, 2018 — Rated 10 out of 10 by C.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything was great! Techichian was fantastic

Report a concern   May 22, 2018 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that this company is different from all others in their service and the products that are used. The employee was very courteous and informative

Report a concern   May 22, 2018 — Rated 0 out of 10 by J.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tool the gentlemen used to clean our carpet was a standard carpet cleaning tool; not the one in the video. I didn't understand why that was. He claimed it was the newest and greatest tool available. I just let him do his thing because I was tired of dealing with him upselling me.

Report a concern   May 22, 2018 — Rated 10 out of 10 by Michael Kuchinsky Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The friendly people that come to do the cleaning. And how nice the carpet looks after they leave!! Thanks!!

Report a concern   May 22, 2018 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks really clean and stays clean longer than with other services.

Report a concern   May 22, 2018 — Rated 10 out of 10 by Richard Dushion Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets are soft when finished and dry.

Report a concern   May 22, 2018 — Rated 8 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Very nice guy came to clean my staircase and living room. Polite. Living room looks great. Staircase Carpet looks brand new. BUT 24 hours later the stairs are still wet. I had to call for another visit.

Report a concern   May 22, 2018 — Rated 10 out of 10 by L.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, Raymond did an excellent job. Very professional. We recommend your company to all our friends.


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