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based on 84530 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent results. Affordable price.
I don’t remember the employee’s name, but he was very nice and professional. Explained everything to me. Did a spot test and explained to me how that worked. The carpet looked great when he was done! Kudos to this young man and Zerorez!!!
The technician was very professional. An alternate technician was sent because our original technician was running extremely late. Our time window was from 4-6 p.m., which I felt was a late call to begin with. The technician finally showed up after 7 p.m. (the 2nd one, the first never came). Our daughter is 4 and goes to bed between 7:30-8 p.m. Obviously that didn't happen. As for the floors, the tile and grout looked much better. We bought the house in August 2017, preowned so we don't know if the grout had been sealed previously. The cleaning took up some stains but not all which the tech explained to us. I can see a difference. Now we'll see how the sealant holds up. As a first time customer, the scheduling and timing will have me thinking twice on a second scheduling.
Service was excellent. Carpet looks great.
No chemicals or soap used
Incredibly skilled serviceman.
Clint was good. Other than some of the tile grout which is difficult to tell when wet.
I wasn’t happy with the previous job, but thot I would try one more time. I will use zerorex again if I can get Clint, otherwise probably not. That is why I am not confident about recommending to a friend
Timely, efficient and courteous services.
Easy process, fast, reasonably priced and great service. Jamal was awesome!
Timely, efficient and courteous services.
Great service, great worker!
On time and excellent service
Timely response. Protected furniture from water & solution. Thoroughly cleaned carpet and removed all dog odors. Technician was knowledgeable and accommodating. I will use this service again.
1. I was not contacted the day prior via email/phone to be notified of the arrival time of the tech.
2. The day of the carpet cleaning I was contacted via phone and told tech on his way. This was 0830am, I was at a dentist appointment and would not have been home by the time tech arrived. When contacted I told the person on the phone I could not be home in time she said, "So you need to reschedule? Okay call when you are ready." She did not give me a chance to reschedule for that day at a later time nor did she give me the opportunity to reschedule at that time.
3. I signed up to receive Ranger tickets, I did not receive them nor did have I received a phone call back about these after leaving several messages.
4. When I called to reschedule I was told I would receive a discount for rescheduling and not receiving the notification prior to my first appointment. I would not have received anything had I not complained to the tech who did not know about the situation.
5. If it were not for your tech who cleaned my carpet I would say I would never call again. I will think twice next year before calling this company again!
Quality service, quick drying
I like the cleanliness and the service received from Darwin.
The furniture and carpets dried quickly. The technician was friendly and worked quickly.
Very clean, no chemicals and very professional.
I like that no chemicals are used in the cleaning process making it environmentally friendly. Also, both staff members who came out were friendly and courteous, and made sure they complete work to my satisfaction.
Thank you Zerorez
I appreciate the technicians that have been to my house and the concern they have for taking care to keep from damaging anything in the process. The work they have done on a kitchen carpet I have is impressive and I wouldn't hesitate to recommend Zerorez. This is the second time I've used Zerorez and am very pleased.
Technician was polite, friendly, and very knowledgeable about the products.
He was thorough in getting the stains off of the carpet.
Tech,Boston did a great job. He was through and fast.
My carpet looks brand new and are so soft. Thanks for making my home beautiful and sanitary.
Our worn out carpet looks new again. The technician was very knowledgeable.
Very friendly personnel. Everything was explained. Work done in very timely fashion. Carpet looks great now.
Customer service was teriffic and a cleaning process that avoids the use of soaps, etc.really makes sense and resulted in a very clean, odor free carpet.
You did a nice job on the carpets. They really look nice. i like the fact that no strong chemicals were used.
The people are professional and the service is awesome! I have used them for three years.
Everything
You removed a spot that no one else was able to remove. My carpet feels really clean
Old friend worked for the company