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based on 84530 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The process was excellent. The carpet up the stairs looks brand new. A stain that had been in the hallway is completely gone. The technician was very pleasant and polite. I would definitely use ZeroRez again.
we had other cleaners out before - zerorez removed stains that we never thought would be removed
Am always satisfied with service.
Everything was great...
Super thorough cleaning. Friendly and professional technician.
Carpets look great! Excellent service! Will definitely use your services again! Thank you!
Clean and no residue - professional attitude and explained everything well
Clint was polite, professional, and quite effective
I felt like every few minutes there was something else I could spend money on in the cleaning process. Would prefer to know upfront all costs and how they would benefit me before starting the process.
Knowledgeable and well trained associates that come to clean the carpets.
Technician was great! I like the pet treatment.
I really wasn’t impressed with the carpet cleaning service as I was the first time I used your service. It seemed like the tech rushed through the process and didn’t throughly clean my carpet.
Your technician, Gabriel, was great and did a fantastic job. We are very pleased with everything about your services. We will call on you again!
Polite and courteous service
I can't say that I was disappointed by the service, the guy was very nice, but when he showed up at my house in an UNMARKED van. Well, that was very scary because I had no clue as to who the person was that just pulled up in front of my house. You need to mark you vehicles with your logo so that people don't get the wrong impression.
Fast efficient and courteous service. Carpets look like new.
Fast drying time and effective
The technician that came to our home was very professional & did an absolutely perfect job! He was not only a 10 but a 12 & beyond!
The spot is bigger and worse than before you came out. The technician was lovely but the carpet is worse. Very disappointed.
On time, efficient service professional. Carpets look revitalized.
Randy was very nice!! Did a great job and was very helpful in moving some things we could not move!!
I need a receipt sent to my email asap - Email address removed This was for 2024 Lorean Court, Hurst Texas 76054. The number on the account is Phone number removed. The name was typed in wrong and my name is Sharon, not Karen. Tech Walker was wonderful - thanks!
The 2 technician I have had have been very professional. I love the clean results on my tile floors. I have them cleaned and sealed. Great job!
Family friendly cleaning products.
We've used ZeroRez a number of times over the years. I've watched your service get better and better. Last week the two gentleman that showed up here were pleasant, professional and they did a great job.
I love that you use the corner protectors now. These guys made my house look and smell great.
We will, of course, be using you again.
I scheduled Zerorez to clean two rooms and some upholstery following a different cleaning two weeks prior. I specifically asked for the same cleaning technicians because they had done a great job and had inspected the carpet and upholstery for this cleaning. I also requested a spot cleaning kit to do maintenance between services (and because a few brown spots and a gray area seemed to be visible after the carpet dried from the first cleaning). In all phone conversations it seemed clear that the previous technician (Dominique) would return and would bring a spot kit with him.
A different technician (Anthony) arrived and didn't seem to know anything about the technician request or the spot kit. However, he worked very hard and agreed to go over the few places that seemed darker after the first cleaning. He test-cleaned some upholstery and, unfortunately, it did not seem to remove the staining (this was not unexpected; I would have been very pleasantly surprised if it had, but did not expect it to). Since I was not having the upholstery done, I asked to have the hallway re-cleaned (as the third room in the 3 for $99) since it still seemed a bit dark in areas and I wanted to see if it could improve. Anthony did so, as well as the living and dining rooms that were scheduled. He also called and arranged for someone to drop off the spot kit later that afternoon.
The day following the cleaning, I could see some brown spots in the living room; I don't know if they had wicked up from the backing or were the result of some water dripping out of the wand after the cleaning process. They were not visible before or immediately after the cleaning, but my carpet is a very light color and seems to be prone to browning if water is not thoroughly extracted. I could also see a few areas that looked slightly gray, though with straight outlines to their shape (the same as in a bedroom after the first cleaning). I used the spot cleaner on these areas and then did a plain-water rinse and lots of extraction with my Bissel machine.
I basically spent the next day rinsing and extracting the entire living room, dining room and hallway because I didn't want some areas to look different than others. The water came out fairly dirty, despite the recent cleanings, but the carpet now looks overall very nice. My opinion of the 'gray areas' is that they are areas that were missed when using the carpet rake or agitator machine to apply the pre-treatment solution. It would be easy to miss areas unless you are very methodical in your cleaning pattern, since you can't see a difference until everything is done and dry. Brown patches may not have had enough moisture extracted.
That being said, I will use Zerorez again. All technicians assigned to my cleanings were polite, accommodating, and did their best to get a good result. The carpet in our home is light colored and quite old, so staining and wear will show much more than on a darker carpet. I appreciate that Zerorez is flexible to substitute a different room or different type of cleaning at the appointment, and to readdress problem areas with extra effort. In future, I will note to technicians that they need do thorough coverage with the agitator as well as the extractor and I think we'll all be happy with the results.
You refrain from using chemicals. Love the scotch guard you put on. Glad it was suggested. The guys were very personable and I was very impressed with all the technical advise one guy was giving the other in a teaching mode. There is definitely a technique. The guys were a little later than the agreed to time frame but the office called and informed me of their delay BEFORE the original time-frame had ended, which I appreciated.
Great service from an excellent technician. Your products are safe, and quite effective. The carpet hasn't looked this clean in many years!
The clean carpet & the great technician made it great
Amazing job getting the pet stains and odor out of my carpet. Great technician! Very professional and attention to detail.