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based on 84528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciated the technician not charging me for the sofa cleaning when he couldn't get the stains out completely.
Friendly and did a great job!!
Your employee was personable and very knowledgeable. He explained steps and went into detail about the service provided. Worked hard and did a fantastic job. Thank you, Larry
Very clean carpets and very exceptional staff.
Quality... technicians....and scheduling....we are very pleased with your service
People are professional and courteous and the results are stellar.
You are flexible. I had to cancel our first appointment this past week due to a conflict with a house showing, and you let me do so without penalty. You were able to get a spot out of our upstairs carpet I didn't think would come out. I had used a spot cleaner and actually made that area worse. It was a real eye sore. Thanks much to you and your technician!!!! And I of course very much like the fact you are not putting soaps into my carpet. In the past, I've had exactly the problem your advertisements talk about .......... Dirty carpet areas treated with soaps or chemicals come back with a vengeance. That has not happened here, and you are the only service we have used to clean this carpet. Thank you Zerorez!!!!
Well, the tech did a good job cleaning our carpets!
My unhappiness comes from using a gallon of solution on each spot. I had three spots, so that was 3 gallons of solution. One of the reason I have usd Zerorez was because of ads that you were a green company. This doesn't sound green to me. The other kicker was being charged $75 a gallon - for each spot. $225 adds a chunk to the bottom line.
I did not complain to the tech. I don't t think he sets the prices. My carpets were clean...just more costly than I expected. I had spots in the past, but have no memory of the charge and amount of solution used...but it was reasonable.
Job well done and the price
I like the fact that there is no soap involved, no sticky residue left in the carpet. It dries quickly with no odors--just a clean fresh smell.
Fast service.. friendly staff
Our technician Donald did a wonderful job!
The techs were very professional and thorough. The carpets dried without having the crunchy texture that other cleaners have left behind
Our floors were covered in white residue and the finish on the bottom half of our stainless steel refrigerator is ruined.
Technician was clean, neat and polite. Did a great job, as expected. Carpet looks great
As I posted on Facebook, the Zerorez technicians who clean my carpets are always friendly, conscientious and thorough.
CUSTOMER SERVICE. THE AGENT ANSWERED MY QUESTIONS. HE WAS TIMELY AND COURTEOUS.
The Zerorez personnel are professional and courteous. The process they use does a wonderful job of cleaning our carpet.
Everything!
My carpets look great.
We love Zerorez! We had totally given up on our carpet. We didn't think anyone could get it clean. Your representative came and explained the process thoroughly and then showed me on a small section how it would look after the treatment. I was absolutely amazed! Thank you so much and I will be calling you every time I need my carpet cleaned!
I would recommend to friends only because of technician. He was great! Did not get call 24 hours in advance. I had to call the morning of to get a time.
Great job!
Fast, professional and the carpet looks great!
Our tech was very professional. He showed up on time, did great work and was very courteous.
Both the services and techs are top notch!
Excellent, quick, professional service. I was very impressed.
Guy just bugged me to death! Kept interrupting me, loud noise when I was on the phone, left a spray bottle and went back to look for it three different times saying he was gone each time and then ringing my doorbell again and again!
The results- carpets are always spotless and not as wet as other cleaning companies
Blood stains reappeared the next day. Apparently enough time was not spent on the stains because you had previously removed blood stains that did not reappear that had been unattended for over a week.