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based on 84528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It is minimal use of chemicals. It dries fast. It cleans well. The people were very competent and friendly throughout the process.
Satisfactory/ efficient service............thanks
The guy that picked up my 3 areas rugs told me he would try to get 2 weeks delivery. It took almost 3 weeks. The rugs looked OK but the ends curled up on one of the rugs and we had to tape them for a week. Also was not impressed with your customer service regarding delivery.
There is nothing that you can do now to make things right.
Desmond was early, cheerful, thorough, knowledgeable, and very friendly. I will use Zerorez again and request him by name. Great work!
Your agent arrived on time was helpful and courteous
I know scheduling is a challenge but when I schedule an appointment, there are a lot of factors for me to consider so to get a call 2 days out with a time frame that DOES NOT work for me really messes up my schedule. It would be nice to be able to secure a time frame when I make my initial appointment.
Technician did a great job, wanted to make sure we were satisfied. Very pleasant, polite young man. This guy worked really hard to make sure everything was clean & fresh.
Will definitely call again! Carpet looks great!
I greatly appreciate the technician asking multiple times if i had any additional questions and if I was satisfied with the outcome.
He did an excellent job .
VERY FRIENDLY AND KNOWLEDGABLE EMPLOYEES AND THEY DO A GOOD JOB
Good customer service.
Every conversation was an up sell pitch. I understand why this is but not every time I was shown a stain or asked for my approval.
Great Service and very professional
The people were courteous and efficient in the job they did. Explained the work, seemed knowledgeable, and had the right equipment for the task at hand.
Better time frame for scheduling
I have utilized your services several times and each time, the end result is amazing! All of the technician's have been very professional and efficient. I have recommended Zerorez to my friends and family. From what I have heard, they have had a very positive experience as well!
The tech did a great job cleaning the carpet and tile. He explained the process and issues.
There was a significant delay getting to us for our 5-7pm appt. I think he didn't arrive until after 8pm. I was called in advance to let me know he was running late.
We're pleased with his work.
The service was stellar! The carpet looks great and Jemal was awesome. He thoroughly explain each and every step during the cleaning process and asked me if I had in questions. He was very professional and represented the company well. I will definitely be calling Zerorez again and recommending the company to my friends.
Our upstairs carpeted area hallway was a mess with our pets. I didn't think it could be cleaned. Zerorez left it looking like new.
Friendly and knowledgeable techs
was very disappointed(this was my third time using this service)and don,t understand what happened? after first clean carpet had spots still in it. cleaned second time is fairly accepted. we mostly had traffic areas as we are senior citizens and have no pets or young grandkids
thanks for opportunity to tell about what happened. still don't understand!
jjoe ann smith
Greater service, wish your extras weren't so expensive
My carpet always looks great after you’ve been here!
Fair price, always friendly, professional job. I trust Zero Rez.
Got 19 year old pet stained carpet clean beyond expectations
Mr Finley was very knowledgeable of products and procedures. Did a demonstration of procedure before he started to show us how your procedure works. I am more convinced now that it is dry. I can really see the difference. The carpet feels softer. I appreciate the environmental process; zero residue lives up to it's name. The ceramic tile looks great also. On time and professional in mannerisms. Thanks for the experience. Will definitely recommend you to my friends.
The technician Corey Foster was fantastic!
He was very polite and very professional. He did an outstanding job I would highly recommend him to all of our friends!
Alvin Blackman was the best tech I’ve ever had- he removed stains that I’ve had for many years..cheerful, efficient, timely..I’ll request him next t8me.KUDOS Alvin..job well done
i thought i was going to have to get new carpet but after it was cleaned by zerorez
it was almost as good as new .
The tech was super great just don’t think carpet and grout look cleaner.