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based on 84528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tile area was left with streaks after completion of cleaning. Not acceptable. Will be calling for redo.
Alvin was great. Did a thorough job, didn’t rush, took his time. We were in the last day of completing the final phase of our home sale obligation. I scheduled 3weeks ahead of the final day, asked for a morning appointment, confirmed 11-1 the night before, got a call it was going to be late, then another call that it was going to be another 30 minutes. As we were waiting on this final step, it was disappointing. But then Alvin showed up and he did a phenomenal job with a smile. 5 stars for Alvin, 2 stars for the scheduler.
It cleaned.
Great service... timely and professional.
I was very pleased with all aspects of my service. The technician, Randy, called & arrived promptly and was extremely professional. My carpet looks great and I will definitely use Zerorez again and will recommend them
We are extremely disappointed with the carpet cleaning done for 6 rooms. We see many visible of areas where we see the carpet not cleaned properly, where the technician should have cleaned. There were small black particles, few tooth picks and paper clips found on the carpet which was cleaned!!! We think the technician was inexperienced, and relatively new to carpet cleaning. The appointment was at 5pm on Thursday, may be this is another reason for not getting the expected results. I local carpet cleaning guy delivered better job on a carpet at my rental property which was worse condition. For my primary residence, I wanted better results, and I did not get it.
On time. Friendly. No chemicals.
Awesome employee and great service. Thanks
Still have spots that didn’t come clean. Plus closet carpet looks the same. Still trying to clean my wood floors from water drops and dirt tracking through them.
It worked! Carpet looks great and it was reasonable and very hard worker who listened to my concerns!
Your Service tech was prompt, friendly and efficient. The cleaning was amazing. I despaired of ever seeing the spots in my carpet gone, but they were!! Your telephone service was also great, with clear pricing information, courteous answers to questions and a friendly voice on the phone. The appointment was set up to my schedule, very quickly. I will definitely call you again when I need service.
Your tech was real good, explaining what he was doing. Very courteous and polite.
Very satisfied and happy 😃
Tyler was so professional and explained all of my options re: the pet stains that I had. He did an amazing job and I was very pleased with the end result. I would definitely recommend Zerorez to anyone needing carpet cleaning
My technician was excellent! Our dog, unbeknownst to us, had been using our Master closet as his potty and peeing in there. The technician found this using a black light and encapsulated all the dried urine and removed it all! Our closet carpet now smells great and looks brand new again! The tech also cleaned the carpet in our master bedroom, study and the tile in our master bathroom and it ALL looks like new! I was amazed!
Timely, efficient, professional and courteous service. Darwin Harrison did an excellent job and communicated with me throughout the process.
Our service was wonderful and the the technician was very thorough and completed the work in a very professional manner. Carpets look great! THANKS ZERO REZ!!!
First name removed Cody
Nothing really.
The technician was very professional and helpful. The carpets and tile look great. No perfume smell. Just a fresh, clean hint in the house.
Pete was very thorough and most professional. He did a great job on a challenging home of carpet.
His work ethic is outstanding. Will ask for him again.
professional technician , described and update me with progress on every room.
I’ve never been disappointed in quality of work or quality of technicians. Only carpet cleaning I’ll use.
JEFF WAS WONDERFUL...GOOD JOB AND DID AN EXCELLENT JOB.
No Chemicals used and very clean and no smell after cleaning. Carpets looks good and stays fresh longer. Will definitely recommend ZEROREZ to my friends and family.
Dante is great. The other two guys I had here before didn't do even half the job that Dante did. And he's a new hire. I had my doubts about calling Zerorez again since your guys never got the spots out in four or five different places in my carpet but yet I wanted to give you one more chance. Dante Thomas was able to get the spots out, do a great job on the carpet and on my floor and dry it so I was able to put my furniture back on the same day. The other guys lift it so wet that I had to wait until the next day to put my furniture back. So I would recommend you again but only if you have someone like Dante coming out and doing the work. The other guys left the carpet wet and like I said, with numerous spots.
The technician explained every step of the process and wanted to make sure I understood everything involved.
Thorough and courteous. Always get the job done.
Quick scheduling, very fast service and great results!
I had an excellent technician, Anthony. I am very pleased with the service.
I like the results of the carpet and tile cleaning. Also Joe was professional and got the work done promptly. I have and will recommend Zerorez to friends.