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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
My carpet did not get a proper vacuuming, even though I paid for it. There is still cat hair. He sprayed the water before "vacuuming." The technician also scuffed up my front door when taking the portable machine out. He let the door slam into it instead of asking me to hold it. I ran over to hold it after I heard it everything banging. Also chipped my paint just after I had the place painted.
Dear Mrs. Brothers,
We are sorry to hear your experience with us was anything less than 100% satisfactory. We try our best to reach all set expectations and apologize if we fell short. Please give us a call at the office whenever you get a chance to see what we can do to improve your experience, Thank You.
It’s fast and easy and clean
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Service team did a great job. Cleaning without chemicals is a plus! I will use them again in the future.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Easy and quick to work with. Thanks!!!
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Technician was professional and used natural cleaning products. I am very pleased with the service provided.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business we strive for professionalism and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
You could have had some corner and edge cleaning since the mashine does not go in there.
Good morning,
I am reaching out to thank you for your response and for providing your feedback. We do apologize our equipment is unable to get close enough to clean edges and corners. This will be something we will look into providing for future services. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Luis did an amazing job in removing the cigarette smoke from my furniture.
Good afternoon Lisa,
Thanks for your great rating and response, I am very pleased to hear that Luis did an amazing job for you. Also now you have smoke free furniture that you now appreciate and can enjoy.
Thanks, Tracy Mitchell
Rapidly addressed spot that came back after initial cleaning.
Good afternoon Chris,
Thank you for your rating and your response on work performed. We strive as a company to do our best at servicing the community, being professional when doing so and last but not least in a timely manner. It's a pleasure to have served your cleaning needs.
Thanks, Tracy Mitchell
Punctuality, friendliness
Good afternoon Tania,
Thank you for your excellent rating and response on the services provided to your home. We believe in establishing an interpersonal relationship with our customers. Punctuality is our name which being on time is a number 1# focus of ours.
Thanks, Tracy Mitchell
For the price, we thought the work would better. There are still stains in the carpet.
We are sorry to hear you were anything less than 100% satisfied with your service. Please give us a call here at the office to discuss what we could have done better.
Zeroes cleaned the carpets in our entire house yesterday. The representative was awesome. Polite, nice, careful with our house and always asking if what we expected so he could meet our expectations. One day later, the carpets are dry and look great. Our only issue is a musty smell in the master bedroom. We are hoping it clears up tomorrow. So far so good.
Good afternoon Edward,
Thanks for reaching back out to us regarding the services provided to you. We would like to thank you for your rating and response. We strive to meet the expectation of our customers and provide a very high level of professionalism. The musty smell normally goes away once the room is aired out. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
Very professional.
Good afternoon Kathryn,
Thanks for reaching out providing us with such a great rating on services performed. I am pleased that our tech was very professional which we strive for professionalism. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
Friendliness of technician that came to our home and the results he achieved by cleaning our carpets the Zerorez way!
Good afternoon Shari,
Thank you for reaching back out and providing us with a great rating and your wonderful response. Our techs are trained to establish an interpersonal relationship with our customers. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
I’ve been a loyal customer since 2012. Love the clean and fresh feeling after a service.
Good afternoon Rachael,
Thank you for reaching out to us with an excellent service rating. I would also like to thank you for being such a loyal customer. I am happy that you are still pleased with the services provided to you for the past 7 years. We look for to continuing our business relationship with you and working with you more in the future.
Thanks, Tracy Mitchell
I liked the ease of getting an estimate and scheduling the job via the phone and email. The technician was well within the window of time for arrival. I liked the reminders sent by email, text and voice mail regarding the upcoming appointment and before the actual arrival of the technician. He was efficient and orderly All the carpets in my house on three levels were cleaned in two hours and my carpets looked great after the cleaning. All spots were gone and the drying time was about 4 hours. I liked that there was no chemical smell in the air in my house after the carpets were cleaned.
Ah! their pricing was competitive, in fact, their bid was the lowest by a few dollars of all three bids I requested. I definitely would recommend this service; in fact I already have done just that
Good afternoon Georgina,
Thank you for your wonderful response and excellent rating of service performed at your home. I am pleased that you feel that our estimate and scheduling process is user-friendly. Our techs are trained to be prompt and courteous. Glad that you are enjoying the reminder features. I couldn't agree with you mroe about not having the smell of chemicals looming the home. We also provide competitive pricing that fits your wallet. Last but not least we thank you so very much for alerting family and friends on our services provided.
Thanks, Tracy Mitchell
Cleanliness, prompt, great service and great prices!
Good afternoon Jake,
Thanks for reaching back out and providing a plus rating of services performed. I really enjoyed reading your response to the work performed and glad you were pleased with the results. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
The stairs were not effectively cleaned. When I pointed out my concern, the tech said it was just shading from the water used to clean and matting. It dried as dirty as before.
Dear Chris,
It was a pleasure speaking over the phone with you. We look forward to coming out November 4th to go over your areas of concern.
Price
We are sorry to hear you were anything less than 100% satisfied with service. Please give us a call here at the office to discuss what we could have done better with your experience. We value your business as as a customer and always strive to leave everyone 100% satisfied.
Everything came clean and there was no chemical smell!
Good afternoon Jennifer,
Thanks for your response and rating of work performed at your home. I am glad to know that you recognize that the product we use is environmentally friendly for humans and pets. It's what we do strive to make things look brand new.
Thanks, Tracy Mitchell
Jonathan and Luis were great! Our carpet had not been cleaned for a very long time and new stains appeared the day after the initial cleaning. They came back to eliminate them and we’re very responsive and happy to get it right. Very easy to work with and we will recommend them to all our friends who need help.
Good afternoon Steve,
Thank you for your kind remarks about the service provided and for the rating given. We believe in being professional, responsive at all times. We continue to keep the do it the first time mentality. It's wonderful to hear that you would recommend our services to family and friends.
Thanks, Tracy Mitchell
I like that Zerorez was able to schedule my cleaning on a weekend; the technician was extremely polite and professional; and Zerorez does a better job than Stanley Steemer, but for less money. The cost alone will keep me coming back to Zerorez!
Good afternoon Catherine,
Thanks for reaching out and providing a plus rating and excellent response. We glad to have met your available time to have the services performed. We train our techs to be as polite and professional as possible. We also respect the fact money can be tight at times and that's why we offer competitive pricing for your wallet
Thanks, Tracy Mitchell
Effective, efficient, and friendly.
Friendly and efficient!
Friendly carpet cleaner
Hard worker
Cleaned off any spots
Efficient
Did not goof off
Great job
Great company, nice service & professional .
Highly recommend.
First name removed
Wonderful
Outstanding Service; from scheduling, to actual cleaning and bill payment, the interactions with everyone involved were smooth and easy. Carpets look like they are brand new! Will highly recommend to everyone!
Received an email confirming date and what to do to prepare for the cleaning. Was told the price, Technician arrived on time and did a thorough job. He was polite and explained what he was doing. Did not try to pressure me for any additional services. I had heard about ZEROREZ on the Jack Diamond morning show several years ago and thought it sounded like a good company to trust to clean my carpets.
Professional, courteous service that was punctual and effective. Will certainly use again. Thank you.
Very professional in all aspects--from the time of signing up to the way the work was completed