Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4085 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 1, 2020 — Rated 10 out of 10 by Connie Spangler Zerorez DC Metro
What do you like about our products and services?

Scheduling was so easy. You kept me informed about the times you’d be arriving. Your service guy was friendly and professional and my carpets are clean. Will highly recommend!

Report a concern   December 30, 2019 — Rated 10 out of 10 by Dana Melvin Zerorez DC Metro
What do you like about our products and services?

I was very pleased with Zerorez and the technician that came to our house. I will definitely use them again.

Report a concern   December 29, 2019 — Rated 10 out of 10 by G.M. Zerorez DC Metro
What do you like about our products and services?

We got the carpet cleaned and Alex has done an outstanding job. I would definitely be doing business with them again.

Report a concern   December 29, 2019 — Rated 10 out of 10 by Heather Perez Saiz Zerorez DC Metro
What do you like about our products and services?

Zerorez provided excellent service at both our old home and new home. The carpets look great!

Report a concern   December 27, 2019 — Rated 10 out of 10 by Jean Moretti Zerorez DC Metro
What do you like about our products and services?

Did a wonderful job at my mother's home. Very pleased with the service.

Report a concern   December 23, 2019 — Rated 10 out of 10 by M.B. Zerorez DC Metro
What do you like about our products and services?

The fact no chemicals are used

Report a concern   December 21, 2019 — Rated 10 out of 10 by A.S. Zerorez DC Metro
What do you like about our products and services?

I called your office after Phillipo left to tell you how polite and helpful he was.

He did a great job; we were very pleased.

Also, thank you so much for this brief survey. It is crazy when companies go on and on asking the same questions in different ways. I tend to ignore them after the 3rd or 4th question!

Phillipo left three white towel rags. Washed them, so if one of your guys is in this area, I can return them to you.

Merry Christmas, First name removed

Report a concern   December 21, 2019 — Rated 9 out of 10 by K.G. Zerorez DC Metro
What do you like about our products and services?

The tech did a good job on the carpets. The bathroom floor tile cleaning did not reach the walls, so now I need to go around with a toothbrush to match the cleaned tile.

Response from Zerorez DC Metro:

We are sorry to hear you were anything less than 100% satisfied with service. Whenever you get a chance please feel free to call us here at the office to schedule a follow-up.

Report a concern   December 20, 2019 — Rated 10 out of 10 by David Lozinski Zerorez DC Metro
What do you like about our products and services?

The attention and effort your technician (Alex) demonstrated in cleaning our carpets. I had cleaned our carpets twice in the 29 years since the carpet had been installed. There were many problem areas that I did not believe could be cleaned to the oint that they acually looked clean. Your technician paid attention to my concerns and knew what to do to get the best results. As he finished each area to be cleaned he asked me to review the area and see if I was satisfied with the results. I was really unpressed with the results. Now, after the carpets have dried out completely, the carpets look to be in perfect condition. The trouble areas I was concerned about are gone. The are no stains visible anywhere. Even coffee stains on our staircase carpet are gone. In total we had 3 bedrooms, a huge master suite with large walk-in- closet, hallway, and staircase carpet cleaned.

ZEROREZ gave me a truly fair quote for the job and I will not hesitate in having them come back and clean our carpets in the future. They do and much better job than I was ever able to accomplish cleaning the carpets myself. It took me 2 to 3 days to complete the carpets and I now realize I was just wasting me time.There technician arrived as scheduled and was done in 3 hours, and the carpets look great. I recommend ZEROREZ and for my next service am going to request they send their technician Alex to do my carpets. He really works with you to make sure you are satisfied with the results.

Report a concern   December 20, 2019 — Rated 7 out of 10 by F.S. Zerorez DC Metro
What could we do to improve?

Pay more attention to stains

Response from Zerorez DC Metro:

We are sorry to hear we were unable to get all the stains out. We always try out best, but with stains a lot of different factors come into successfully removing.(Cause of stain, type of carpet fiber, how long the stain has been there, etc) We value your business and would be more than happy to come out again free of charge in attempt to try and go over your areas of concern one more time. Please feel free to give us a call at the office anytime at 703-382-1221.

Report a concern   December 19, 2019 — Rated 10 out of 10 by L.S. Zerorez DC Metro
What do you like about our products and services?

Zerorez has good phone manners, and service is professional.as well as efficient. Luis was very polite, helpful, and patient. too.

Report a concern   December 18, 2019 — Rated 10 out of 10 by J.O. Zerorez DC Metro
What do you like about our products and services?

Jonathan did an amazing job on our furniture here in Arlington, VA. He even gave me a quote to come back and do our hardwood floors after the holidays. Great guy. And a great ambassador for your brand.

Report a concern   December 15, 2019 — Rated 3 out of 10 by D.D. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Poor results on my wool carpeting. Employees were great and the company tried to make it right, but after three tries, I've moved on.

Report a concern   December 13, 2019 — Rated 10 out of 10 by H.P.S. Zerorez DC Metro
What do you like about our products and services?

Excellent products!

Report a concern   December 13, 2019 — Rated 10 out of 10 by R.J. Zerorez DC Metro
What do you like about our products and services?

The technician, Sammy Fahmi , was very professional and friendly. He explained the zerorez type of cleaning that leaves no residue and did an excellant job. He thoroughly cleaned our carpets without any mess or problems. We were able to move everything back into the bedrooms that evening and the carpets were completely dry with no odor. We would highly recommend zerorez to our friends.

Report a concern   December 13, 2019 — Rated 8 out of 10 by L.M. Zerorez DC Metro
What could we do to improve?

some spots were left in the carpet

Response from Zerorez DC Metro:

We appreciate and value all feedback. We are sorry to hear you were anything less than 100% satisfied with service. If you were free next week we would love the opportunity to come out to you to go over your areas of concern. Please give us a call at the office to schedule an appointment for a re-service. Thank You.

Report a concern   December 13, 2019 — Rated 10 out of 10 by J.K. Zerorez DC Metro
What do you like about our products and services?

The technician was very kind and helpful. He did a very good job and I would recommend this company to friends and family.

Report a concern   December 11, 2019 — Rated 10 out of 10 by B.P. Zerorez DC Metro
What do you like about our products and services?

They did a great job

Report a concern   December 11, 2019 — Rated 10 out of 10 by K.H. Zerorez DC Metro
What do you like about our products and services?

Easy, clean, quick, reasonable prices, no smell, family friendly, very professional. Perfect 10!

Report a concern   December 11, 2019 — Rated 9 out of 10 by T.A. Zerorez DC Metro
What do you like about our products and services?

Professionalism

Report a concern   December 10, 2019 — Rated 10 out of 10 by Yomairi Garcia Zerorez DC Metro
What do you like about our products and services?

Service was great! From the phone call to the actual service. Luis was very professional, and very approachable. He was there on time, and finished just in time for us to head out to a dinner we had. He did a great job in our townhouse. We received a great deal from you guys which we appreciate very much.

Thank you for all your help, we will definitely contact you guys next time around!

Report a concern   December 9, 2019 — Rated 10 out of 10 by G.V. Zerorez DC Metro
What do you like about our products and services?

Great service from the guy who came out. Excellent service, fun, friendly disposition and good knowledge.

Report a concern   December 8, 2019 — Rated 10 out of 10 by Seth Sewell Zerorez DC Metro
What do you like about our products and services?

Great tech, great service!

Report a concern   December 5, 2019 — Rated 10 out of 10 by F.S. Zerorez DC Metro
What do you like about our products and services?

Great work! Look forward to continuing our business.

Response from Zerorez DC Metro:

Good morning Farhan,

We would like to thank you for your business and the rating of service performed at your establishment. We strive to provide the highest level of customer service for customer satisfaction. We also look forward to a continued working relationship with you as well.

Thanks, Tracy Mitchell

Report a concern   December 5, 2019 — Rated 10 out of 10 by M.G. Zerorez DC Metro
What do you like about our products and services?

Customer for several years, excellent service. Initially used because I have allergies and no scented cleaners are used and focus on dust and mold removal. Also because they pick up my area rugs for cleaning and return them. Excellent!

Response from Zerorez DC Metro:

Good morning Margot,

Thank you so much for being a repeat customer for so many years, we are so thankful to have customers such as your self to serve your cleaning needs. It was a pleasure to have spoken with you via phone to book your cleaning service. Margot, we look forward to a continued relationship with you in the future.

Thanks, Tracy Mitchell

Report a concern   December 5, 2019 — Rated 10 out of 10 by R.G. Zerorez DC Metro
What do you like about our products and services?

Fast efficient and excellent results; great service rep who did the cleaning

Response from Zerorez DC Metro:

Good morning Robert,

Thank you for you rating of service it really means a lot to us here. We strive off providing the upmost customer service as we can. We teach our techs to be very efficient when performing jobs. We look forward to working with again.

Thanks, Tracy Mitchell

Report a concern   December 5, 2019 — Rated 10 out of 10 by E.M. Zerorez DC Metro
What do you like about our products and services?

Philippe was right on time and explained to me why some of the problems i had might not be resolved . He did an excellent job . He left a very satisfied customer.

Name removed

Response from Zerorez DC Metro:

Good morning Esther,

Thanks, for reaching back out to us with your excellent rating of service and your very kind response. We are very pleased to hear that Philippe was very informational on work performed. We train our techs to go above and beyond the call of duty for our customers. We look forward to working with you again in the future.

Thanks, Tracy Mitchell

Report a concern   December 4, 2019 — Rated 10 out of 10 by Cheryl Crivelli Zerorez DC Metro
What do you like about our products and services?

Sammy was very knowledgeable, friendly, and thorough with explaining what he was doing. We will definitely request to have him back for our carpet stretching and when we need the carpets steamed again!

Response from Zerorez DC Metro:

Good morning Cheryl,

Thanks, for reaching out to us regarding the services provided to you at your home. We train our tech to be very professional and well educated on our products to help you better understand your needs. We look forward to working with you in the near future.

Thanks, Tracy Mitchell

Report a concern   December 3, 2019 — Rated 10 out of 10 by Michelle Blanton Zerorez DC Metro
What do you like about our products and services?

Our past 2 experiences with Zerorez have been outstanding. The operators have been highly communicative both before and during our appointment, on time, and performed their duties with a smile on their face while ensuring their number one goal was fulfilled - to satisfy their customers! We will use their services again and again and continue to recommend them to family, friends and neighbors. Thank you Zerorez!

Response from Zerorez DC Metro:

Good morning Michelle,

Thanks for reaching back out to us with your great rating and response. We strive off of providing prompt and professional service, as well as educating our customers on products we use. We look forward to working with you in the future.

Thanks, Tracy Mitchell

Report a concern   December 3, 2019 — Rated 7 out of 10 by S.B. Zerorez DC Metro
What could we do to improve?

Not a good job getting stains out of carpeted stairs.

Response from Zerorez DC Metro:

Good morning Sue,

Thanks for reaching back out to us with your response and rating of our services. All though we didn't meet your full expectations, we would like to know what we could have done better to meet your needs for service. I am sorry to hear that we didn't get the stains out of your carpet on the stairs. We can't guarantee that we will get every stain. Please let us know how we can better serve your cleaning needs.

Thanks, Tracy Mitchell


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