- Phone: 703-382-1221
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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Work was done excellently by Alex. He was thoughtful and thorough. Thank you Alex!
Quick response to my interest in your services. The technician, Luis, was great! Very friendly, efficient, informative. My carpets look & feel wonderful!
My Service Tech was so nice, helping to move 1 piece of heavy furniture to access a stain. Very considerate of the space and cordial. So far my carpets look great, a big improvement!
Thank you Zerorez
The carpet service was almost 3 weeks ago and the floors continue to look even better than day one!
My carpets were filthy from a houseful of teenagers and I didn't think they could ever look fresh again, sure enough the carpet looks beautiful and just like the commercial states, no residue.
Making the appointment was easy, and the technician , Alex , was fantastic. I'm very happy with the service and results. Thank you!
The tech was very professional and did a great job.
I like the process you use to clean
Basically it was a god experience, and most of the rug got clean. Have a couple of spots that did not clean up well, though, still very dirty. The price is very high for the work done.
On time, did a good job, great price.
Service technician was great—very pleasant and efficient. Loved the results—carpet looked better than when I had moved into the rental unit a year and a half ago.
Upfront pricing was less then stellar. I mentioned four floors with one floor carpeted , stair runners and three area rugs. I added four small chairs and two area rugs and my price doubled. They did a good job cleaning just over priced against competitors I have used in the past, probably about 30% over.
We are sorry to hear you were anything less than 100% satisfied with service. We always strive to reach 100%. We appreciate your feedback and are using it to improve in every possible way. Thank You.
My experience was great with ZEROREZ! I am very satisfied with the service provided. I would recommend them anytime. They know what they are doing!
Excellent service and job! Very pleased.
Your service is great, it is a personal metrics that I do not give the highest mark available.
We are thrilled you were happy with service. Please feel free to call us anytime with any future service you may need.
Prompt, neat, friendly and the carpets look and smell clean.
Very prompt and professional
Alex was very nice and efficient. Would ask for him to clean rugs in the future. Person last time that cleaned our rugs not very good to attention. So very glad Alex was a great worker on this visit.
Pleased with Zeroex Company, thank u.
In the past companies pretreated stains and they were not noticeable for weeks then slowly came back. Within hours of your job.... I see stains.
Overall the worst performance I have encountered.
Very disappointed.
We are very sorry you were left anything less than 100% satisfied with service. We would love to send a technician back out to you free of charge to go over your areas of concern. Please contact us at the office at your earliest convenience at 703-382-1221.
Excellent cleaning....very thorough!
Very, very nice guy!
Will definitely recommend your Service!
Prompt and very professional.
The carpet had a lot of stains but now looks great. I hope it stays that way. Jonathan was super wonderful as was Luis last time. Great company, respectful tech's and good product.
Our carpet looks clean and fresh with no heavy cleaning solution smells left behind. Also like your young enthusiastic staff. Jonathan is knowledgeable and gave us good advice and Alex was quick and thorough.
The process from start to finish was professional and courteous. When I called I was given all the information and was scheduled right away. The technician arrived, he was prompt and pleasant. He did a fantastic job. I recommend Zerorez highly. I am very very happy with their work. Call them today!!!
Very professional and courteous. Tech arrived on time and did a great job of cleaning the entire carpet. We will have them come out every 6 months
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We are sorry to hear you were anything less than 100% satisfied with service. Please call us at our office whenever you get a chance to see if we need to send someone back out to you.
Great service and on time.
Be clear on pricing before the appointment.
We are sorry to hear you were unhappy with the final price. We try to get as close as we can price point over the phone. Sometimes when we get out to the job additional services are needed that was not discussed over the phone. If you have any questions please feel free to call us at the office anytime. Thank You for the feedback.
I DID NOT GET THE PRICE QUOTED OVER THE PHONE---$200 MORE PAID.
NEXT TIME I WILL GET MY QUOTE IN WRITING.
We are sorry to hear you were anything less than 100% unsatisfied with service. We are always more than willing to provide a quote via email, or paper mail. Until our technician is able to do a walk through assessment prior to starting quotes can be subject to change. If you have any questions or need us to come back out please feel free to call us at the office anytime, Thank You.
Great service, great employee- friendly and easy to talk to. Got my carpets clean in a timely and orderly fashion as well! No complaints here.
Quick, efficient, professional service.Thank you.
The technical (Jonathan) was awesome: very customer-service oriented, amiable, proficient, and ensured we were completely satisfied before leaving. He was prompt and courteous. I highly recommend a bonus for his excellent efforts!