- Phone: 703-382-1221
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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good morning Robert,
Thanks, for reaching out regarding your carpet needs. I am glad to hear that Sammy was very informational about the services provided. I am happy that you were pleased with your results. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
Removed stains from carpet.
Good morning Brittany,
Thanks for reaching back to us with your rating and response. We are glad to have met your needs for service. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
Service technician was very professional and polite. Unfortunately, I assumed chairs and couch would look better once dried. After they dried, there were spots on the chair (it would have been better to say it could not be cleaned), the couch velvet has a very small tear/spots, and the stripped chair with buttons is oddly wrinkled. Definitely disappointed. Other than that the back of the velvet couch does look better, I can’t tell they were cleaned; instead, they look beat up.
A refund I believe is the only way to make this up - I don’t see how putting the furniture though another cleaning would be a good idea.
Good morning Elizabeth,
I am sorry to hear that the service provided wasn't pleasing to you. Please reach out to us at the office 703-382-1221 to discuss this matter. Although we are happy to hear that our techs were very professional and courteous. We understand your frustration we look forward to speaking with you.
Thanks, Tracy Mitchell
The rug did not look much better after the cleaning and had a 'wet mop' odor. Not even the small stains came out and that includes walking traffic areas from just coming in from the outside. The excuse was that no stains even light ones will be able to come out. A professional carpet cleaning company should have some other remedies to get more of the dirt out. I paid for just wet carpets, not clean and fresh smelling carpets.
Good morning Lorraine,
Thanks for reaching back out to us, I'm sorry to hear that the services provided didn't meet your standards please give us a call at the office to make this situation better for you. Please contact us at 703-382-1221 we look forward to speaking with you.
Thanks, Tracy Mitchell
The service was quick , thorough and overall just great. I could not have been more pleased with both the courtesy of the two men or the results.
Good morning Elizabeth,
Thanks for your rating of service, and your response.
We strive off professionalism and promptness and we look forward to working with you again.
Thanks, Tracy Mitchell
Professional and courteous services.
Good morning Steven,
Thanks for your rating and response. We appreciate you allowing us to take care of your carpet cleaning needs. We look forward to working with you again in the future.
Thanks, Tracy Mitchell
Consistent, friendly, wonderful and awesome!
Good morning Kate,
Thanks, for reaching back out to us with your rating of service performed. We strive on being consistent and professional at all times. From reading your response I feel like the tech has met your standards of pleasure. We look forward to being of service to you in the future.
Thanks, Tracy Mitchell
Quick to get an appointment and good customer service.
Good morning Lauren,
Thanks for reaching back out to us with you great rating of our service provided to you. We thrive off providing high level customer service. We belive without the customer there's no you nor I. We look forward to working with again in the near future.
Thanks, Tracy Mitchell
The technician was very nice and did a good job cleaning the carpet. I wish he had worn shoe covers and put down a tarp over our wood floor. I had grass and dirt to clean up on the floor after he left.
Good morning Karen,
Thanks for reaching back out with your rating of service and response. I apologize on the behalf of the company, techs are supposed to wear shoe covers. I will discuss this matter with the tech and remind him that is protocol when on the job site. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
Carpet looked great and smells great too!
Good afternoon Susan,
Thanks for responding back to us and rating us on service performed. I please to hear that your carpet meets your standards and that it smells great. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
Excellent and efficient service. Thanks!
Good afternoon Jason,
Thanks for your excellent review, we strive on being professional and prompt. We are very pleased that your services were of your standards. We look forward to working with you again in the future.
Thanks, Tracy Mitchell
It got the job clean! Every stain removed!
Hard working staff. I could tell he was putting muscle into the job and working extra hard on the stains I pointed out.
Good morning Aaron,
Thank you for reaching back out with your response and rating of service provided. I am happy to hear that you notice that our techs go above and beyond the call of duty to get the job done in an efficient and timely manner. We look forward to working with you in the near future.
Thanks, Tracy Mitchell
Loved the results!
Loved your technicians!
Good afternoon Carolyn,
Thanks for reaching back out to us with your great rating and response. We are glad to have met your needs and expectation of our services provided. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
I love the fact that there was no odor or residue after the cleaning of my carpets. I had my sofa cleaned as well and it looks brand new.
I will certainly have you come back to do additional cleanings.
Good afternoon Diane,
Thank you for reaching back out to us with your great rating and prompt response. We are glad to have met your needs and expectations of the services provided. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
Seem to have removed some stains that have been there a long time. Loved the detailing and will be using them twice if not 4 x’s a year!! Thanks for blowing Stanley Steemer outta the water!! You’re 💯 better!!!
Good afternoon Robin,
Thank you so much for your response and excellent rating of our services providing. I am glad to hear that we met your expectations and were able to go above and beyond to satisfy your service needs. We will be looking forward to working with you again in the near future.
Thanks, Tracy Mitchell
Very professional. Explained everything and did a great job in a very efficient manner. Done before I thought it was possible. I couldn't be more satisfied.
Good afternoon Joyce,
Thank you for reaching back out to us regarding the services provided to you. I am so happy to hear that you were very pleased with the work performed at your home. We strive for professionalism and to educate our customers on services and products used. We also strive to get the job done in a prompt and courteous manner. We look forward to working with you again in the near future.
Thanks, Tracy Mitchell
Felt that the upsell on pet wasn’t needed. Just don’t like being unsold.
Good afternoon Jason,
We thank you for the response and for allowing us to serve your carpet needs. Although we understand that you don't like to be up-sold, our techs are trained in this manner to provide the products for the job that meets its needs. We never try to up-sell any product just for a profit but to provide longer-lasting protection for the job performed. We hope to serve your needs in the near future. Thanks, Tracy Mitchell
Our two couches look awesome. They honestly look like they are new. Our staircase looks good too. Cleaning them brings a big of color back plus they look fresh. The rug is older so I was not expecting to see such good results.
Very pleased with results.
Good morning,
Thank you for taking the time to provide feedback on your recent service with us. We are glad to hear that we have met your service needs, and we look forward to providing service to you again in the future.
Thanks, Tracy Mitchell Customer Care Rep
Everything worked out great. Luis arrived early and was a perfectionist. The cost is more than sone others, but the finished product is well worth it.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Very professional service. Would definitely use this service again. Thank you Luis a and team.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Zerorez is no fuss scheduling, great technicians, and most importantly, cleans the uncleanable.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
I have an 18 year old carpet and have had many older rescue dogs over the years. The carpet was a mess! After the first visit, the results were incredible. A year later, I just had my second visit and the carpet looks even better. In addition, the office is very careful about making sure that we’re all on the same page about the date and time. Finally, both crews have been remarkably courteous and thorough. I can’t even imagine using anyone but Zerorez to clean... really clean my carpets!
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
My carpet looks and smells great. Sammy was very helpful and courteous. He was also a bit early and called me first to make sure I could accommodate the earlier time. A positive experience. I'll be calling again. Thanks.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Prompt (actually came earlier than appt time), mannerable and paid attention to detail. I;ve used Zerorez several times and they never dissapoint me. Always dependable and reliable. Price quoted is what you pay.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Luis was terrific! Smart, polite, proactive.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Very professional in all aspects--from the time of signing up to the way the work was completed
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
My carpet did not get a proper vacuuming, even though I paid for it. There is still cat hair. He sprayed the water before "vacuuming." The technician also scuffed up my front door when taking the portable machine out. He let the door slam into it instead of asking me to hold it. I ran over to hold it after I heard it everything banging. Also chipped my paint just after I had the place painted.
Dear Mrs. Brothers,
We are sorry to hear your experience with us was anything less than 100% satisfactory. We try our best to reach all set expectations and apologize if we fell short. Please give us a call at the office whenever you get a chance to see what we can do to improve your experience, Thank You.
It’s fast and easy and clean
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Service team did a great job. Cleaning without chemicals is a plus! I will use them again in the future.
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Easy and quick to work with. Thanks!!!
Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!
Tracy Mitchell, Customer Care Rep
Service was outstanding. The technician, Sammy, did an excellent job of communicating how and what he was doing to get my carpets clean as well as achieving results beyond my expectations.