Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 25, 2019 — Rated 9 out of 10 by M.C. Zerorez DC Metro
What do you like about our products and services?

Friendly and efficient!

Report a concern   October 25, 2019 — Rated 10 out of 10 by Randolph Stark Zerorez DC Metro
What do you like about our products and services?

Friendly carpet cleaner
Hard worker
Cleaned off any spots
Efficient
Did not goof off
Great job

Report a concern   October 25, 2019 — Rated 10 out of 10 by C.S. Zerorez DC Metro
What do you like about our products and services?

Great company, nice service & professional .
Highly recommend.
First name removed

Report a concern   October 25, 2019 — Rated 10 out of 10 by C.L. Zerorez DC Metro
What do you like about our products and services?

Wonderful

Report a concern   October 25, 2019 — Rated 10 out of 10 by Christopher Enders Zerorez DC Metro
What do you like about our products and services?

Outstanding Service; from scheduling, to actual cleaning and bill payment, the interactions with everyone involved were smooth and easy. Carpets look like they are brand new! Will highly recommend to everyone!

Report a concern   October 25, 2019 — Rated 10 out of 10 by Sara Chester Zerorez DC Metro
What do you like about our products and services?

Received an email confirming date and what to do to prepare for the cleaning. Was told the price, Technician arrived on time and did a thorough job. He was polite and explained what he was doing. Did not try to pressure me for any additional services. I had heard about ZEROREZ on the Jack Diamond morning show several years ago and thought it sounded like a good company to trust to clean my carpets.

Report a concern   October 23, 2019 — Rated 10 out of 10 by Frank Tersigni Zerorez DC Metro
What do you like about our products and services?

Professional, courteous service that was punctual and effective. Will certainly use again. Thank you.

Report a concern   October 23, 2019 — Rated 10 out of 10 by M.A.C. Zerorez DC Metro
What do you like about our products and services?

The service and technician were excellent! Told all my friends!

Report a concern   October 22, 2019 — Rated 10 out of 10 by J.S. Zerorez DC Metro
What do you like about our products and services?

Excellent service by Sammy. He was professional and answered all of my questions. Also provided advice on keeping the carpet clean with certain natural stain removers.

Great job Zerorez.

Report a concern   October 22, 2019 — Rated 10 out of 10 by L.D. Zerorez DC Metro
What do you like about our products and services?

My rugs look like new! Plus Johnathan was quick and very professional.

Report a concern   October 21, 2019 — Rated 10 out of 10 by M.V. Zerorez DC Metro
What do you like about our products and services?

Very friendly customer service. Technician was excellent.

Report a concern   October 21, 2019 — Rated 10 out of 10 by David Calhoun Zerorez DC Metro
What do you like about our products and services?

Everything was just what they claim. Technician was very friendly. The only real issue is they only send one tech so no furniture is moved and cleaning is only done around furniture. Unless you can remove furniture, cleaning area is limited .

Would use again for sure.

Report a concern   October 20, 2019 — Rated 10 out of 10 by Barry Laurent Zerorez DC Metro
What do you like about our products and services?

From the first phone call to the completion of service at our home everything was A+. Did a great job getting the grey out and Johnny was terrific. The Scotch Guard treatment was reasonably priced. Did take a day and a half to completely dry.
Looking forward to getting my dental office carpet cleaned in November.

Report a concern   October 20, 2019 — Rated 10 out of 10 by Janette Ellen Zerorez DC Metro
What do you like about our products and services?

1. The results achieved.

2. The professionalism and knowledge of the technician (Sammy).

3. The speed with which the work was done.

Report a concern   October 19, 2019 — Rated 10 out of 10 by J.G. Zerorez DC Metro
What do you like about our products and services?

The technician made clear everything he was doing and explained the entire process. He was able to get out stains I never thought would be able to be removed.

Report a concern   October 17, 2019 — Rated 10 out of 10 by E.N. Zerorez DC Metro
What do you like about our products and services?

Prompt arrival of technician. Clean rugs. Reasonable cost

Report a concern   October 16, 2019 — Rated 10 out of 10 by Micki Kurt Zerorez DC Metro
What do you like about our products and services?

The tech was very friendly and professional. My carpets looked GREAT with no leftover chemical smell. I was very, very pleased. My expectations were exceeded!

Report a concern   October 16, 2019 — Rated 10 out of 10 by C.R. Zerorez DC Metro
What do you like about our products and services?

The carpets were very well cleaned and delivered on time. Got four quotes and these were the best. Good price great JOB ! Excellent Customer Service. Very Happy ZEROREZ !

Report a concern   October 16, 2019 — Rated 10 out of 10 by S.C. Zerorez DC Metro
What do you like about our products and services?

Professional, prompt and efficient.

Report a concern   October 15, 2019 — Rated 10 out of 10 by Betty Mcnair Zerorez DC Metro
What do you like about our products and services?

Arrived on time. Technician very efficient. Carpet looks great!

Report a concern   October 15, 2019 — Rated 10 out of 10 by Laura Bartlett Zerorez DC Metro
What do you like about our products and services?

Easy scheduling. Great fast work. Listened very well

Report a concern   October 12, 2019 — Rated 10 out of 10 by C.A. Zerorez DC Metro
What do you like about our products and services?

Fantastic service! The cleaning method used by Zerorez is highly effective and does not leave behind a soapy residue. Overall a very pleasant experience.

Report a concern   October 12, 2019 — Rated 10 out of 10 by K.L. Zerorez DC Metro
What do you like about our products and services?

Our technician was prompt, courteous and professional. I liked how chemicals aren’t used so there are no heavy fumes after cleaning. Even though our carpeting is old, the cleaning was done well. We will definitely use ZeroRez in the future.

Report a concern   October 11, 2019 — Rated 10 out of 10 by J.R. Zerorez DC Metro
What do you like about our products and services?

It was quick and efficient service.

Report a concern   October 10, 2019 — Rated 10 out of 10 by W.A. Zerorez DC Metro
What do you like about our products and services?

Carpets look great, price was excellent, service tech was knowledgeable and friendly

Report a concern   October 10, 2019 — Rated 10 out of 10 by D.S. Zerorez DC Metro
What do you like about our products and services?

Excellent job

Report a concern   October 9, 2019 — Rated 10 out of 10 by C.A. Zerorez DC Metro
What do you like about our products and services?

your technican is friendly and knowledgable and did a great job. I would highly recommend Zerorez. Have used them three times now. their prices are reasonable.

Report a concern   October 7, 2019 — Rated 10 out of 10 by J.R. Zerorez DC Metro
What do you like about our products and services?

Service is dependable/reliable and I like that no chemicals or strong fragrances are used. This is my second time using your services and I'm sure it won't be the last.

Report a concern   October 6, 2019 — Rated 10 out of 10 by Maria Hankerson Zerorez DC Metro
What do you like about our products and services?

The tecnician was very dedicated and skilled. One area was very soiled.

Report a concern   October 6, 2019 — Rated 7 out of 10 by C.W. Zerorez DC Metro
What could we do to improve?

Don't claim you can remove Formula 90 by Chemspec residue from carpets. We were very reassured on the phone that this would be resolved and that the manager knew exactly what the product was and how to get rid of it. The smell isn't gone. This chemical is too strong for your product to remove.

Response from Zerorez DC Metro:

Dear Christine,
We are very sorry you were left anything less than 100% satisfied. Please give us a call here at the office whenever you get a chance. We would like to send someone back out to you to try a different approach at removing the chemical odor left by the other company.


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