Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4085 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2019 — Rated 10 out of 10 by M.P. Zerorez DC Metro
What do you like about our products and services?

The guy who did my carpets was great. And they look fabulous

Response from Zerorez DC Metro:

Good afternoon Mike,

Thanks, for reaching back out to us with an excellent rating of service. We thank you for your comment submitted we are glad to hear that your carpet was of your standards. We look forward to working with you in the near future.

Thanks, Tracy Mitchell
Report a concern   December 1, 2019 — Rated 10 out of 10 by T.R. Zerorez DC Metro
What do you like about our products and services?

Zerorez did a great job on cleaning my carpet, sofa, and recliner.
Response from Zerorez DC Metro:

Good morning Thomas,

Thanks, for reaching back out to us regarding the services provided. I am happy to hear that we were able to meet your needs for service on your carpet, sofa, and recliner. We strive upon providing the best service possible to meet your standards. We look forward to working with you again in the near future.

Thanks, Tracy Mitchell
Report a concern   December 1, 2019 — Rated 10 out of 10 by B.S. Zerorez DC Metro
What do you like about our products and services?

The employees / staff were extremely helpful and professional! I am grateful for all of their help.
Response from Zerorez DC Metro:

Good morning Brett,

We want to thank you for providing such a great review of the services provided to you. We train our techs to provide the highest level of professionalism. We look forward to working with you again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 28, 2019 — Rated 10 out of 10 by L.Y. Zerorez DC Metro
What do you like about our products and services?

Second time using your service and very pleased. Thank you
Response from Zerorez DC Metro:

Good morning Lynda,

Thank you for being a repeat customer, it's a pleasure having your business and meeting your cleaning needs. We look forward to a continued relationship and working with you in the near future.

Thanks, Tracy Mitchell
Report a concern   November 26, 2019 — Rated 10 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Had carpets and a couch cleaned. Very pleased with technician-punctual and polite. Carpets came out great, however the couch needed a bit more attention. Zerorez promptly came back and made it right.
Response from Zerorez DC Metro:

Good morning John,

Thanks for reaching back out with your excellent rating and great response. We are happy to have made the accommodations convenient for you on taking care of the couch. We look forward to serving you again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 25, 2019 — Rated 10 out of 10 by R.M. Zerorez DC Metro
What do you like about our products and services?

Service was outstanding. The technician, Sammy, did an excellent job of communicating how and what he was doing to get my carpets clean as well as achieving results beyond my expectations.

Response from Zerorez DC Metro:

Good morning Robert,

Thanks, for reaching out regarding your carpet needs. I am glad to hear that Sammy was very informational about the services provided. I am happy that you were pleased with your results. We look forward to working with you in the near future.

Thanks, Tracy Mitchell
Report a concern   November 24, 2019 — Rated 10 out of 10 by B.T. Zerorez DC Metro
What do you like about our products and services?

Removed stains from carpet.

Response from Zerorez DC Metro:

Good morning Brittany,

Thanks for reaching back to us with your rating and response. We are glad to have met your needs for service. We look forward to working with you in the near future.

Thanks, Tracy Mitchell
Report a concern   November 24, 2019 — Rated 0 out of 10 by E.M. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Service technician was very professional and polite. Unfortunately, I assumed chairs and couch would look better once dried. After they dried, there were spots on the chair (it would have been better to say it could not be cleaned), the couch velvet has a very small tear/spots, and the stripped chair with buttons is oddly wrinkled. Definitely disappointed. Other than that the back of the velvet couch does look better, I can’t tell they were cleaned; instead, they look beat up.

A refund I believe is the only way to make this up - I don’t see how putting the furniture though another cleaning would be a good idea.

Response from Zerorez DC Metro:

Good morning Elizabeth,

I am sorry to hear that the service provided wasn't pleasing to you. Please reach out to us at the office 703-382-1221 to discuss this matter. Although we are happy to hear that our techs were very professional and courteous. We understand your frustration we look forward to speaking with you.

Thanks, Tracy Mitchell
Report a concern   November 23, 2019 — Rated 2 out of 10 by L.A. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The rug did not look much better after the cleaning and had a 'wet mop' odor. Not even the small stains came out and that includes walking traffic areas from just coming in from the outside. The excuse was that no stains even light ones will be able to come out. A professional carpet cleaning company should have some other remedies to get more of the dirt out. I paid for just wet carpets, not clean and fresh smelling carpets.

Response from Zerorez DC Metro:

Good morning Lorraine,

Thanks for reaching back out to us, I'm sorry to hear that the services provided didn't meet your standards please give us a call at the office to make this situation better for you. Please contact us at 703-382-1221 we look forward to speaking with you.

Thanks, Tracy Mitchell
Report a concern   November 22, 2019 — Rated 10 out of 10 by E.S. Zerorez DC Metro
What do you like about our products and services?

The service was quick , thorough and overall just great. I could not have been more pleased with both the courtesy of the two men or the results.
Response from Zerorez DC Metro:

Good morning Elizabeth,

Thanks for your rating of service, and your response.
We strive off professionalism and promptness and we look forward to working with you again.

Thanks, Tracy Mitchell
Report a concern   November 21, 2019 — Rated 10 out of 10 by S.J. Zerorez DC Metro
What do you like about our products and services?

Professional and courteous services.

Response from Zerorez DC Metro:

Good morning Steven,

Thanks for your rating and response. We appreciate you allowing us to take care of your carpet cleaning needs. We look forward to working with you again in the future.

Thanks, Tracy Mitchell
Report a concern   November 21, 2019 — Rated 10 out of 10 by K.O. Zerorez DC Metro
What do you like about our products and services?

Consistent, friendly, wonderful and awesome!
Response from Zerorez DC Metro:

Good morning Kate,

Thanks, for reaching back out to us with your rating of service performed. We strive on being consistent and professional at all times. From reading your response I feel like the tech has met your standards of pleasure. We look forward to being of service to you in the future.

Thanks, Tracy Mitchell
Report a concern   November 20, 2019 — Rated 9 out of 10 by L.G. Zerorez DC Metro
What do you like about our products and services?

Quick to get an appointment and good customer service.
Response from Zerorez DC Metro:

Good morning Lauren,

Thanks for reaching back out to us with you great rating of our service provided to you. We thrive off providing high level customer service. We belive without the customer there's no you nor I. We look forward to working with again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 20, 2019 — Rated 8 out of 10 by K.B. Zerorez DC Metro
What could we do to improve?

The technician was very nice and did a good job cleaning the carpet. I wish he had worn shoe covers and put down a tarp over our wood floor. I had grass and dirt to clean up on the floor after he left.
Response from Zerorez DC Metro:

Good morning Karen,

Thanks for reaching back out with your rating of service and response. I apologize on the behalf of the company, techs are supposed to wear shoe covers. I will discuss this matter with the tech and remind him that is protocol when on the job site. We look forward to working with you again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 20, 2019 — Rated 10 out of 10 by S.R. Zerorez DC Metro
What do you like about our products and services?

Carpet looked great and smells great too!

Response from Zerorez DC Metro:

Good afternoon Susan,

Thanks for responding back to us and rating us on service performed. I please to hear that your carpet meets your standards and that it smells great. We look forward to working with you again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 20, 2019 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

Excellent and efficient service. Thanks!
Response from Zerorez DC Metro:

Good afternoon Jason,

Thanks for your excellent review, we strive on being professional and prompt. We are very pleased that your services were of your standards. We look forward to working with you again in the future.

Thanks, Tracy Mitchell
Report a concern   November 19, 2019 — Rated 10 out of 10 by A.T. Zerorez DC Metro
What do you like about our products and services?

It got the job clean! Every stain removed!

Hard working staff. I could tell he was putting muscle into the job and working extra hard on the stains I pointed out.

Response from Zerorez DC Metro:

Good morning Aaron,

Thank you for reaching back out with your response and rating of service provided. I am happy to hear that you notice that our techs go above and beyond the call of duty to get the job done in an efficient and timely manner. We look forward to working with you in the near future.

Thanks, Tracy Mitchell
Report a concern   November 18, 2019 — Rated 10 out of 10 by C.L. Zerorez DC Metro
What do you like about our products and services?

Loved the results!
Loved your technicians!
Response from Zerorez DC Metro:

Good afternoon Carolyn,

Thanks for reaching back out to us with your great rating and response. We are glad to have met your needs and expectation of our services provided. We look forward to working with you again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 18, 2019 — Rated 10 out of 10 by D.R. Zerorez DC Metro
What do you like about our products and services?

I love the fact that there was no odor or residue after the cleaning of my carpets. I had my sofa cleaned as well and it looks brand new.
I will certainly have you come back to do additional cleanings.
Response from Zerorez DC Metro:

Good afternoon Diane,

Thank you for reaching back out to us with your great rating and prompt response. We are glad to have met your needs and expectations of the services provided. We look forward to working with you again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 18, 2019 — Rated 10 out of 10 by Robin Bryden Zerorez DC Metro
What do you like about our products and services?

Seem to have removed some stains that have been there a long time. Loved the detailing and will be using them twice if not 4 x’s a year!! Thanks for blowing Stanley Steemer outta the water!! You’re 💯 better!!!
Response from Zerorez DC Metro:

Good afternoon Robin,

Thank you so much for your response and excellent rating of our services providing. I am glad to hear that we met your expectations and were able to go above and beyond to satisfy your service needs. We will be looking forward to working with you again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 17, 2019 — Rated 10 out of 10 by J.N. Zerorez DC Metro
What do you like about our products and services?

Very professional. Explained everything and did a great job in a very efficient manner. Done before I thought it was possible. I couldn't be more satisfied.
Response from Zerorez DC Metro:

Good afternoon Joyce,

Thank you for reaching back out to us regarding the services provided to you. I am so happy to hear that you were very pleased with the work performed at your home. We strive for professionalism and to educate our customers on services and products used. We also strive to get the job done in a prompt and courteous manner. We look forward to working with you again in the near future.

Thanks, Tracy Mitchell
Report a concern   November 16, 2019 — Rated 6 out of 10 by J.A. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Felt that the upsell on pet wasn’t needed. Just don’t like being unsold.

Response from Zerorez DC Metro:

Good afternoon Jason,

We thank you for the response and for allowing us to serve your carpet needs. Although we understand that you don't like to be up-sold, our techs are trained in this manner to provide the products for the job that meets its needs. We never try to up-sell any product just for a profit but to provide longer-lasting protection for the job performed. We hope to serve your needs in the near future. Thanks, Tracy Mitchell
Report a concern   November 14, 2019 — Rated 10 out of 10 by M.R. Zerorez DC Metro
What do you like about our products and services?

Our two couches look awesome. They honestly look like they are new. Our staircase looks good too. Cleaning them brings a big of color back plus they look fresh. The rug is older so I was not expecting to see such good results.
Very pleased with results.

Response from Zerorez DC Metro:

Good morning,

Thank you for taking the time to provide feedback on your recent service with us. We are glad to hear that we have met your service needs, and we look forward to providing service to you again in the future.

Thanks, Tracy Mitchell Customer Care Rep
Report a concern   November 12, 2019 — Rated 10 out of 10 by B.K. Zerorez DC Metro
What do you like about our products and services?

Everything worked out great. Luis arrived early and was a perfectionist. The cost is more than sone others, but the finished product is well worth it.

Response from Zerorez DC Metro:

Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!

Tracy Mitchell, Customer Care Rep
Report a concern   November 10, 2019 — Rated 10 out of 10 by Matthew Hitchler Zerorez DC Metro
What do you like about our products and services?

Very professional service. Would definitely use this service again. Thank you Luis a and team.
Response from Zerorez DC Metro:

Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!

Tracy Mitchell, Customer Care Rep
Report a concern   November 10, 2019 — Rated 10 out of 10 by Kim Reinke Zerorez DC Metro
What do you like about our products and services?

Zerorez is no fuss scheduling, great technicians, and most importantly, cleans the uncleanable.
Response from Zerorez DC Metro:

Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!

Tracy Mitchell, Customer Care Rep
Report a concern   November 9, 2019 — Rated 10 out of 10 by Ed Modlin Zerorez DC Metro
What do you like about our products and services?

I have an 18 year old carpet and have had many older rescue dogs over the years. The carpet was a mess! After the first visit, the results were incredible. A year later, I just had my second visit and the carpet looks even better. In addition, the office is very careful about making sure that we’re all on the same page about the date and time. Finally, both crews have been remarkably courteous and thorough. I can’t even imagine using anyone but Zerorez to clean... really clean my carpets!
Response from Zerorez DC Metro:

Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!

Tracy Mitchell, Customer Care Rep
Report a concern   November 9, 2019 — Rated 10 out of 10 by Kathy Isner Zerorez DC Metro
What do you like about our products and services?

My carpet looks and smells great. Sammy was very helpful and courteous. He was also a bit early and called me first to make sure I could accommodate the earlier time. A positive experience. I'll be calling again. Thanks.

Response from Zerorez DC Metro:

Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!

Tracy Mitchell, Customer Care Rep
Report a concern   November 9, 2019 — Rated 10 out of 10 by Michelle Trotter Zerorez DC Metro
What do you like about our products and services?

Prompt (actually came earlier than appt time), mannerable and paid attention to detail. I;ve used Zerorez several times and they never dissapoint me. Always dependable and reliable. Price quoted is what you pay.
Response from Zerorez DC Metro:

Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!

Tracy Mitchell, Customer Care Rep
Report a concern   November 9, 2019 — Rated 10 out of 10 by D.D. Zerorez DC Metro
What do you like about our products and services?

Luis was terrific! Smart, polite, proactive.

Response from Zerorez DC Metro:

Good morning,
I am reaching out to thank you for your response and for providing such a great rating. We appreciate your business and look forward to servicing your needs in the near future. Again thanks!

Tracy Mitchell, Customer Care Rep

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