- Phone: 703-382-1221
- Visit Website
based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service!!!!
Oscar took his time to explain the process and left the carpet better than new!
Great work!
We have used Zerorez at least six times and Oscar did an outstanding job. Very thorough, very professional. That's why we keep coming back.
Very good I am pleased with Zerorez. Have had them come twice to my condo and will call again and recommend them.
The one who came to work inside our house never put a mask,when we ask him put it on he refused and said it’s too hot to put on mask and he charge me $240.00 for removing the spots and the spots are still in the same way I need some one to call me and refund the amount of $ 240.00 back to my Visa card my number Phone number removed First name removed my name
We appreciate you giving us the opportunity to come back out and re-do the job. We understand the frustration that is caused when the job isn't done right the first time and sincerely apologize that this happened
Prompt, efficient, professional, and friendly.
It works.
The fact that the first dude came out and did a very crappy job. So crappy that the supervisor had to come out and do it right.
We appreciate you giving us the opportunity to come back out and re-do the job. We understand the frustration that is caused when the job isn't done right the first time and sincerely apologize that this happened.
I was texted right back the next day (Wednesday) and was at first offered Friday. I explained that that would work except I had a window of time in the afternoon that I was not available (12:15 to 2). I was then offered the next day(Thursday) which was perfect. I was told I would get an email and a call about the window of time. My husband and I cleaned out the rooms that night. I did get an email but did not look at it carefully. I waited and waited on Thursday and finally looked at the email to get a phone number to call and saw that the reservation was made for Friday. ?????? Why was I offered Thursday? Anyway, I told my husband to be ready to come home on Friday just in case and sure enough, Zerorez came while I was gone. I have had you all before and was very happy. Not so much this time.
Thank you for providing your feedback on your recent experience with us. We sincerely apologize for this oversight and can imagine how frustrating this must have been. We have spoken to the customer service representative who completed the booking and have reminded all of our representatives to ensure they are selecting the correct date within our software as agreed upon with the customer. Again, we appreciate the feedback and sincerely apologize for the inconvenience this caused.
Friendly, dependable, and efficient. Our rugs are clean and fresh- almost like new, and that's saying a lot after raising two kids on them!
Friendly service tech. Worked quickly, was able to fit to my schedule.
Professional staff, polite, fast service, thorough job!!
Thorough and eco-friendly carpet cleaning.
Oscar did a great job on our condo. The carpets had been neglected by a tenant and he did a great job cleaning them.
Zerorez is an amazing and exceptional carpet cleaning service! I can always depend on the incredible and polite detail-oriented staff to make my carpets like-new. Whether faced with some stubborn stains or heavy-traffic carpet areas, the cleaning expertise that Zerorez provides tackles it all! I have even had my wood floors treated, as well as my furniture and I could not be more pleased! Thank you, Zerorez for your amazing services!
Service was wonderful. The technical was on time a professional. The only issue I had was that he did not have on a mask 😷 during this time.
I think zerorez did a great job cleaning our carpets. We just bought a house and the carpets were heavily stained. Though the stains did not come out due to them being set in so long, the technician cleaned them to his best ability. Very thankful for the service!
They were reasonably priced, customer service was excellent, and the stains we had came up.
Clean carpets all throughout the home.
More natural solution used to clean. Carpets are soft, fluffy, so so comfortable to walk on, and like new after cleaning
Luis is the best!! Great service and personality. Great job too.
Efficiency and professional approach
I was so satisfy with the job done on my carpet I was actually lost for words. My carpet had not been cleaned since 2013 now I don’t have to buy new carpet. Thanks to Zerorez (Luis Padilla).
Always on target. Luis you are best. Ron did a fabulous job. Keep it up.
The room that we asked to be deodorizer still smells.
excellent results and professional friendly efficient staff
Great cleaning job! The carpets look brand new. My cat is older and has some stomach issues. He occasionally leaves behind his signature on the carpet. All those autograph marks left by my kitty were removed and no odor left behind.
Thank you very much! I have been with ZEROREZ for a few years. I like to clean my carpets every 6 months.
I felt pressured into adding on services. The technician called saying it smells strongly of pet odors (which is doesn't) and how he can't guarantee the stains to come out (there are no stains)... I felt this was all because he wanted to upcharge me. Plus, $32 for 1 walk-in closet is very expensive.
Thank you for providing feedback regarding your service experience. Our technicians are trained to make recommendations to ensure the best possible outcome and provide the customer an opportunity to accept or decline the recommendation. We apologize if you felt any kind of pressure, especially since it looks like you declined the additional services since you weren't charged for them. We will be doing some additional training with all of our technicians to ensure that they follow proper protocols for making recommendations.
The Technician was right on time and very polite and thorough in his cleaning.
I will definitely call back for addition al services and refer your business to others.
Thank you.