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based on 4122 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were reasonably priced, customer service was excellent, and the stains we had came up.
Clean carpets all throughout the home.
More natural solution used to clean. Carpets are soft, fluffy, so so comfortable to walk on, and like new after cleaning
Luis is the best!! Great service and personality. Great job too.
Efficiency and professional approach
I was so satisfy with the job done on my carpet I was actually lost for words. My carpet had not been cleaned since 2013 now I don’t have to buy new carpet. Thanks to Zerorez (Luis Padilla).
Always on target. Luis you are best. Ron did a fabulous job. Keep it up.
The room that we asked to be deodorizer still smells.
excellent results and professional friendly efficient staff
Great cleaning job! The carpets look brand new. My cat is older and has some stomach issues. He occasionally leaves behind his signature on the carpet. All those autograph marks left by my kitty were removed and no odor left behind.
Thank you very much! I have been with ZEROREZ for a few years. I like to clean my carpets every 6 months.
I felt pressured into adding on services. The technician called saying it smells strongly of pet odors (which is doesn't) and how he can't guarantee the stains to come out (there are no stains)... I felt this was all because he wanted to upcharge me. Plus, $32 for 1 walk-in closet is very expensive.
Thank you for providing feedback regarding your service experience. Our technicians are trained to make recommendations to ensure the best possible outcome and provide the customer an opportunity to accept or decline the recommendation. We apologize if you felt any kind of pressure, especially since it looks like you declined the additional services since you weren't charged for them. We will be doing some additional training with all of our technicians to ensure that they follow proper protocols for making recommendations.
Luis Padilla was excellent. He went above and beyond regarding dry cleaning furniture, etc. So kind and accommodating.
The techician arrived earlier than expected. He was courtesy, friendly and professional. He did an outstandng job. My carpets look almost new. I will use them again.
The service was great. The person doing the cleaning was polite and knowledgeable. I like that the method used is environmentally friendly. My carpet looks brand new!
We went over the areas cleaned with a blacklight, and there was still a lot of urine on the carpet. So, though I like the idea of the zero rez, I don't think it really works for dog urine, so I am going back to stanley steemer.
Fast, reliable, professional service. I’ve tried cleaning my carpets myself, but this service is much better. I will call Zerorez again when my carpets need cleaning!
Great service! Very professional and incredible results. Came to our house within 3 days of me calling!
The products used made my white carpet back to new. The service was outstanding!
My ratty carpets look as well as they can ever look, and my house smells soooo much better! I need to replace carpeting, but until I can get around to that, I needed the carpeting I do have to look, feel and smell better, and you accomplished all those things. I also really liked the technician you sent. He was nice, friendly, speedy and professional. He's a real asset to your company.
Customer service was awesome! Zerorez cleaner Ron was very informative about carpet.
You did a good job at a reasonable cost.
Great dedicated service, fair price
Great service and easy to book online.
We were called back quickly and was able to be on the schedule for the next day! The representative was very honest and professional. The job was very fast and the results were great!
Hello, I was fortunate to have Luis , on time, courteous and respectful.Also explained the process and did a wonderful job for me. I am very satisfied with his effort and job performance. Thank you !
Friendly, professional, experienced, plus they did a great job
Excellent customer service and highly professional technician service, respectively. The technician provided cogent information about the products used to sanitize our townhouse. He was courteous and communicative that revealed he has specialized knowledge, education, and training to do his job. The customer service associate (Chris) was equally professional, never once pressuring me to purchase Zeroex products or services.
Will, our service tech, was terrific - very competent, very personable, great combination!
Excellent Service!
I think zerorez did a great job cleaning our carpets. We just bought a house and the carpets were heavily stained. Though the stains did not come out due to them being set in so long, the technician cleaned them to his best ability. Very thankful for the service!