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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
High quality and very professional
Excellent service. Timely service and end product was beautiful!!
It was very easy to set the appointment.
Oscar did an excellent job on my Ceramic Tiles, my floor shines.
The customer service is great. i had to move my appointment a few times and that went very smoothly. The technician " Luis " was right on time and did a fantastic job.
i have already handed out a few cards so hopefully it will result in some more jobs :)
Keith T
Did the job. No chemical smell
Love the product, staff, quality! Thank you
The service was amazing! They went above and beyond!
Timely, Efficient, Potite, Dried quickly and all stains gone
The gentleman who came to my place on June 10, 2020 did a great job. He got out all the stains the first guy missed.
Very professional,
PJR
Luis was great, efficient, knowledgeable, able to cope with social distancing protocols, will call him next year!
Carpets look fantastic!
I LOVE that there is no chemical smell and residue, and the dry times is faster than other companies. The brush machine makes the carpets all fluffy again, too! It makes me feel like I have a new house!
It's Chemical free and works as promised.
Excellent service 👍
The technician did not call to confirm the cleaning changes. Consequently, the final charge was a lot more than the estimate. Also, there were areas listed on the invoice that were not even present in the house (e.g., carpeted landings). The house does not have any carpeted landings. I have called the company and the supervisor has called back. He will be checking with the technician and said that he will get back to me.
They did great work.
Everything
Ron was very diligent in his work!
I really like Zeroez. I think the service is great. Will Hobbs did a fanastic job and deserveds a 10 on his service.
I don't know if Zeroez is for everybody because I know from previous experience condos can be a bit of an issue.
How did Zerorez disappoint me? I spent $400 and my dirty carpets look no better than before the Zerorez service. Also, I was quoted a price when I set up my appointment only to have the Zerorerz technician tell me that my carpets needed some kind of super-duper treatment for $75 extra per room. I agreed to the extra charge because he convinced me that it was the only way to get the carpets clean. The technician seemed to be in a big hurry and was not inclined to give any special attention to stained areas - just seemed to want to get the job over with ASAP. At one point I had to move some things off the carpet - maybe a 5 minute job - and the technician was in such a hurry that he came close to spraying me with the wand while I was moving the objects. I guess the quicker the job is done, the more money Zerorez makes - quantity over quality. Then, to top things off, Zerorez calls and tells me that they lost my check and that I needed to cancel my check and send a replacement check! Luckily, Zerorez called a few days later and told me they found my check. How do you make things right? I think the only way to make things right is to refund some or all of my money. If my carpets are beyond hope of cleaning, Zerorez should have informed me before proceeding with the work. That way, I would not have invested money into carpets that are apparently uncleanable. I feel I got very little for my money and I'm very disappointed.
We are sorry to hear you were anything less than 100% satisfied with service. We always strive to leave every customer 100% satisfied with service and apologize this was not the cast for your appointment.
Carpet is well clean. Very professional.
I liked the excellent job done.
Overall the cleaning was very good. There are some spots where the solution was sprayed onto the wall where we have had to clean the wall. Other than that minor issue, the tech did a very good job, arrived on time, and was very effective.
The service technicians do a good job and they’re professional. We have used them several times and has been pleased.
Will did a great job cleaning our rugs. He was very respectful and and diligent. He offered other services to us which I appreciated learning about.
The technician was here when he said he would be. He was very professional and did a great job on our carpets. Very personable and friendly. We will use Zerorez again.
Great service
This was my second time using Zerorez and it is always amazing to see how clean and soft our carpets come out. All without the use of harsh chemicals and odors.
timely knowledgeable service. Luis was great.
Arrived when they said they would arrive. The technician (Ron) was professional, polite, and detail orientated.
Zerorez DC Metro is the best...hands down!