Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 25, 2020 — Rated 8 out of 10 by B.L. Zerorez DC Metro
What could we do to improve?

I "thought" I was calling about an advertised $99 special?

Report a concern   July 25, 2020 — Rated 10 out of 10 by Marsha ODonnell Zerorez DC Metro
What do you like about our products and services?

Always really good customer service and every time they clean our carpets, they come out so good, I am convinced to keep the rugs a little longer!

Report a concern   July 25, 2020 — Rated 10 out of 10 by A.H.H. Zerorez DC Metro
What do you like about our products and services?

Everything is super clean and organized when you bring it in and leave. Carpets are left smelling fresh and brand new. Everyone that I interacted with from scheduling to Oscar was kind and informative.

Report a concern   July 24, 2020 — Rated 10 out of 10 by G.M. Zerorez DC Metro
What do you like about our products and services?

Prompt, professional, efficient, effective and friendly.

Report a concern   July 23, 2020 — Rated 10 out of 10 by Sandra Huddleston Zerorez DC Metro
What do you like about our products and services?

Luis did an excellent job on both my carpet and tile floor. I am very pleased with the results and would not hesitate to recommend this company to others. .

Report a concern   July 23, 2020 — Rated 8 out of 10 by A.R. Zerorez DC Metro
What could we do to improve?

everything was on time and went well. Very pleasant.

Report a concern   July 23, 2020 — Rated 10 out of 10 by Ahmad Faizi Zerorez DC Metro
What do you like about our products and services?

Josh was the man, he provided an excellent service. I highly recommend Zerorez to anyone in need of carpet cleaning services, their deals are unbeatable. Thank you Josh for the service! My carpet looks great and smells wonderful.

Report a concern   July 22, 2020 — Rated 7 out of 10 by C.C. Zerorez DC Metro
What could we do to improve?

I think the technician did a good job, but I feel like I was upsold. The price I was initially quoted was $240. I ended up paying $537 and to be honest I don’t think the extra charge made that much of a difference with my carpet. I guess I should have asked more about what the normal cleaning entailed—according to the website, it appears to be thorough so I’m not sure what the difference is with the additional charge.

Report a concern   July 22, 2020 — Rated 10 out of 10 by B.S. Zerorez DC Metro
What do you like about our products and services?

My service tech was very respectful and did a awesome job on my carpets. After each room he asked if I was satisfied which was something I wasn't expecting.

Great employee!!

Report a concern   July 21, 2020 — Rated 10 out of 10 by E.M. Zerorez DC Metro
What do you like about our products and services?

Zerorez always delivers more than promised!

Report a concern   July 21, 2020 — Rated 10 out of 10 by J.H. Zerorez DC Metro
What do you like about our products and services?

Good techs. Easy scheduling. Quality service.

Report a concern   July 19, 2020 — Rated 7 out of 10 by J.F. Zerorez DC Metro
What could we do to improve?

I was very happy with the rug cleaning, but somewhat disappointed in the tile cleaning. Previous companies that have done this for me cleaned them by hand using a scrub brush. Thus, some of the grout, especially in the corners, back of toilet bowl, etc. didn't really get clean as I was expecting. The serviceman was excellent---very polite, courteous and prompt. Thank you for the chance to offer the evaluation.

Response from Zerorez DC Metro:

Thank You for your feedback. We are sorry to hear you were anything less than 100% satisfied with the tile cleaning portion of your appointment. Please call us at our office at your earliest convenience to go over if we need to send someone back out to you free of charge for a reservice. Thank You.

Report a concern   July 18, 2020 — Rated 10 out of 10 by Joel Oliver Zerorez DC Metro
What do you like about our products and services?

Polite, helpful, good product, fair price.

Report a concern   July 18, 2020 — Rated 10 out of 10 by Taryn Ellmyer Zerorez DC Metro
What do you like about our products and services?

Great service! Great job!

Report a concern   July 18, 2020 — Rated 10 out of 10 by R.B. Zerorez DC Metro
What do you like about our products and services?

Good customer service

Report a concern   July 18, 2020 — Rated 10 out of 10 by Michelle Moscardini Zerorez DC Metro
What do you like about our products and services?

My rug is clean, and actually looks new! I am amazed! Technician was so courteous, knowledgeable an did a great job.

Report a concern   July 17, 2020 — Rated 10 out of 10 by D.B. Zerorez DC Metro
What do you like about our products and services?

I'm very pleased with how clean my carpet was. The technician was very professional and did a great job.

Report a concern   July 14, 2020 — Rated 9 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Hard working staff

Report a concern   July 14, 2020 — Rated 10 out of 10 by S.M. Zerorez DC Metro
What do you like about our products and services?

no chemicals

Report a concern   July 13, 2020 — Rated 10 out of 10 by D.N. Zerorez DC Metro
What do you like about our products and services?

Superior clean, reasonable cost and extremely professional.

Report a concern   July 12, 2020 — Rated 10 out of 10 by Norma Montague Zerorez DC Metro
What do you like about our products and services?

Luis Padilla is amazing. We love his friendliness. His great attitude. He is such a such a professional. Because of him we will continue to use your service. You are very lucky to have him in your company. Yes we have recommended you to several friends.

Report a concern   July 11, 2020 — Rated 8 out of 10 by B.R. Zerorez DC Metro
What could we do to improve?

I think I was sold a bill Of goods as to my purchase for both carpet protection and furniture protection. Ruined two otherwise good encounters

Report a concern   July 10, 2020 — Rated 10 out of 10 by J.H. Zerorez DC Metro
What do you like about our products and services?

Everything was perfect

Report a concern   July 10, 2020 — Rated 10 out of 10 by R.Y. Zerorez DC Metro
What do you like about our products and services?

Friendly, and very effective. Carpet looked like new when they left!

Report a concern   July 10, 2020 — Rated 10 out of 10 by Tim Weston Zerorez DC Metro
What do you like about our products and services?

Great service and my technician was courteous and awesome

Report a concern   July 10, 2020 — Rated 10 out of 10 by D.P. Zerorez DC Metro
What do you like about our products and services?

Excellent service from 2 techs and prompt courteous service

Report a concern   July 10, 2020 — Rated 10 out of 10 by Rang Yon Zerorez DC Metro
What do you like about our products and services?

Our technician was very thorough in explaining the procedure, polite and did a wonderful job in making our carpets and tile/grout look fresh and updated!

Report a concern   July 9, 2020 — Rated 10 out of 10 by Jan Myers Zerorez DC Metro
What do you like about our products and services?

Great job! Very professional!

Report a concern   July 9, 2020 — Rated 9 out of 10 by T.B. Zerorez DC Metro
What do you like about our products and services?

The cleaning went great. The technician was friendly and easy to work with. The only thing that needs work is your scheduling. I had to call at 3 pm the day before because I hadn't heard when your crew was coming the next day. This is way too tight a window. It was a good thing I had a flexible schedule.

Report a concern   July 9, 2020 — Rated 10 out of 10 by Serena Thorlin Zerorez DC Metro
What do you like about our products and services?

Ron was professional and courteous! Excellent job on my carpets. Efficient. Extremely happy. Will use Zerorez again!


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