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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My service tech was very respectful and did a awesome job on my carpets. After each room he asked if I was satisfied which was something I wasn't expecting.
Great employee!!
Zerorez always delivers more than promised!
Good techs. Easy scheduling. Quality service.
I was very happy with the rug cleaning, but somewhat disappointed in the tile cleaning. Previous companies that have done this for me cleaned them by hand using a scrub brush. Thus, some of the grout, especially in the corners, back of toilet bowl, etc. didn't really get clean as I was expecting. The serviceman was excellent---very polite, courteous and prompt. Thank you for the chance to offer the evaluation.
Thank You for your feedback. We are sorry to hear you were anything less than 100% satisfied with the tile cleaning portion of your appointment. Please call us at our office at your earliest convenience to go over if we need to send someone back out to you free of charge for a reservice. Thank You.
Polite, helpful, good product, fair price.
Great service! Great job!
Good customer service
My rug is clean, and actually looks new! I am amazed! Technician was so courteous, knowledgeable an did a great job.
I'm very pleased with how clean my carpet was. The technician was very professional and did a great job.
Hard working staff
no chemicals
Superior clean, reasonable cost and extremely professional.
Luis Padilla is amazing. We love his friendliness. His great attitude. He is such a such a professional. Because of him we will continue to use your service. You are very lucky to have him in your company. Yes we have recommended you to several friends.
I think I was sold a bill Of goods as to my purchase for both carpet protection and furniture protection. Ruined two otherwise good encounters
Everything was perfect
Friendly, and very effective. Carpet looked like new when they left!
Great service and my technician was courteous and awesome
Excellent service from 2 techs and prompt courteous service
Our technician was very thorough in explaining the procedure, polite and did a wonderful job in making our carpets and tile/grout look fresh and updated!
Great job! Very professional!
The cleaning went great. The technician was friendly and easy to work with. The only thing that needs work is your scheduling. I had to call at 3 pm the day before because I hadn't heard when your crew was coming the next day. This is way too tight a window. It was a good thing I had a flexible schedule.
Ron was professional and courteous! Excellent job on my carpets. Efficient. Extremely happy. Will use Zerorez again!
Very courteous worker! On Time! and did a great job! I would certainly refer to other friends in need of carpet cleaning
I didn’t pay much attention but loved the outcome and Josh was great.
We are very pleased.
Thank you.
I was a bit disappointed that the main stained couldn't be removed.
He fixed the problem but did not clean up after himself.
It was a pleasure speaking with you over the phone earlier today. We are glad to hear you were 100% satisfied with service, and the review left was accidentally meant for your plumber. We look forward to seeing your updated review that we sent you.
Luis is outstanding !
Luis was very personable and professional. He removed some very challenging stains from my carpets. I highly recommend ZeroRez for all your carpet cleaning needs.
There are two stains that weren't as bad as some others that didn't come out that i didn't notice until it was dry.
I think the technician did a good job, but I feel like I was upsold. The price I was initially quoted was $240. I ended up paying $537 and to be honest I don’t think the extra charge made that much of a difference with my carpet. I guess I should have asked more about what the normal cleaning entailed—according to the website, it appears to be thorough so I’m not sure what the difference is with the additional charge.