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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and efficient
GREAT JOB
carpet cleaning was done quick and was cleaning was done well
The carpet cleaning was first rate.
Service was quick and efficient ,and it made a noticeable difference.
The stains were removed but the carpet was too wet. By afternoon the next day the carpet was still wet even tho I turned the cooling temp way down. Need to use the high extraction tool on the final pass. Leave the carpet semi dry. It wasn't.
We are very sorry to hear you were anything less than 100% satisfied with service. We appreciate your feedback and will be using it to improve all around. We do back our work with a 30 Day Guarantee, and would be more than happy to send a technician back out to you free of charge to go over any areas of concern.
Good service
Easy to schedule and a great clean.
Excellent results!
I had heard about Zerorez on the radio and how different the process was from others available. I am very impressed with the results, how well the carpets were cleaned and the lack of residue. Will Hobbs was a very professional and courteous, he treated the job and the home like it was his own. I will continue to use Zerorez moving forward.
I think the visit from your company recently was my second or third. It had been two years, so I was overdue. Ron was my technician and he did not disappoint. He brought this old carpeting back to life. I will likely be replacing much of it within the next year, but I am so happy with the results. Ron very courteously called me to give me a time of arrival, which I appreciated. He evaluated what needed to be done and worked very hard. My office in particular was troublesome because of pet stains. The Zerorez treatment really helped a lot! I will have to replace this carpeting "first" because I sadly lost my seventeen-year old kitty about a month ago. I was advised by one of your staff to not have new carpeting installed until my kitty passed away.
All has dried and I am truly pleased with Ron's efforts. He was courteous, knowledgeable and professional. Zerorez is a great company. Thank you!
Responsive customer service, very responsive, did a great job.
Easy to schedule, and great service. I have used them twice.
Try extra hard to get stains out.
The technician was very polite and respectful. After seeing the carpet, he explained clearly what the cleaning could and couldn’t do. He gave clear and concise instructions on putting the furniture back onto the carpets. He was done quickly with very little disruption to my day.
I was hoping to see more of an improvement in my carpet. But our tech seemed a little more interested in being quick than focusing on tough spots. He was very nice however.
Extremely thorough work, very friendly and professional staff.
Great service
the carpet is very clean. Also the carpet stains came out.
Carpets look good!! Arrival time was delayed.
Good and prompt service. I am confident the dirt is gone. No chemical smells afterward. Drying time is quick thanks to the powerful suction. I will call upon you with regularity.
Will and Ron were fast and efficient, friendly and helpful to answer any questions. It was the end of their day and I’m sure they were tired but they were upbeat and wouldn’t have let they on. The carpets were awesome. My carpets are original, 24 years old. I have three children and have been here 11 years and there were stains from previous owners. The carpets look awesome! There are some set in stains from years of wear, but overall they look much newer than they actually are. I’m very pleased!
This is the second consecutive time Oscar has been the tech working at our home, and both times he was punctual, professional and thorough. I am confident I will need Zerorez again in a few months and would be very pleased if Oscar was to return again, as I can count on a very satisfactory outcome.
Josh was very professional, He took his time and made sure everything was done well. Necessary since I have small kid stains. He was respectful to my home. The carpets look great. Thank you!
The man who came was very nice. The only thing I didn't like was that it took 3 days to dry. Also, I was told he would phone me when he was 1/2 hour away. When he did phone he was already in Riderwood and couldn't find my building. I tried to tell the person I spoke to on the phone in the first place that so as not to confuse the technician that he should look for 3120 Gracefield Rd because that is the number outside Montgomery Station where my apartment is. He said I could just tell the technician when he phoned which I did but by that time he was thoroughly confused. Any way it ended ok. Name removed
Dependability, respectful , prompt. Explain everything
On time
Reliable
Professional
Excellent results
Cost effective professionally cleaned carpets.
When I called to make an appointment the man on the phone was knowledgeable and took the time to answer all my questions. The technician that came to my house was professional and kind taking the time to walk around to all the areas and ask about my concerns. He worked quickly yet thoroughly and the results are wonderful. The scent of the products used is refreshing and pleasant.
Prompt service, no lingering perfume odor or filminess on the carpet.