- Phone: 703-382-1221
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based on 4122 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The products are allergy safe. The process is thorough. The finished product is breath-taking.
The service was efficient,the technician was professional and courteous,results were outstanding.
Thorough cleaning and unscented cleaning solutions
I could not get over how soft our carpets are after the cleaning
Professional, courteous and quick.
We are going to tell our friends and neighbors to get your service for all the needs good job
The final product looks great. The two-person crew was outstanding. Much appreciated.
Second time we have use Zerorez and I could not be happier. Oscar was an amazing guy to come into our home and clean our carpets. He took the time to talk to my kids with all of their questions and still do an amazing job. I will continue to use Zerorez any time we need carpets cleaned and I will be asking for Oscar to come back! Thank you fkr what y'all do!
The products are clean, which is very important for those who have allergies in my home. The service is quick and efficient and the dry time is fast!
Ron was outstanding! He arrived on time, discussed what needed to be done, expertly removed several stains, and left the carpet looking practically new. I would definitely use ZeroRez again!
The tech didn’t call prior to come, I thought there was a 30min heads up.
The day following the cleaning, I found spray residue on the wood floor surrounding the rug, on dresser drawer and a connecting bathroom floor.
We apologize you were anything less than 100% satisfied with service. We always strive to reach all customers expectations. All technicians should be calling 30 minutes prior to arriving, management will be looking into why you did not get that call and we sincerely apologize. Someone from our office will be reaching out to you shortly to discuss
if we need to send someone out to you to wipe down your hardwood.
Zerorez DC Metro is the best...hands down!
High quality and very professional
Excellent service. Timely service and end product was beautiful!!
It was very easy to set the appointment.
Oscar did an excellent job on my Ceramic Tiles, my floor shines.
The customer service is great. i had to move my appointment a few times and that went very smoothly. The technician " Luis " was right on time and did a fantastic job.
i have already handed out a few cards so hopefully it will result in some more jobs :)
Keith T
Did the job. No chemical smell
Love the product, staff, quality! Thank you
The service was amazing! They went above and beyond!
Timely, Efficient, Potite, Dried quickly and all stains gone
The gentleman who came to my place on June 10, 2020 did a great job. He got out all the stains the first guy missed.
Very professional,
PJR
Luis was great, efficient, knowledgeable, able to cope with social distancing protocols, will call him next year!
Carpets look fantastic!
I LOVE that there is no chemical smell and residue, and the dry times is faster than other companies. The brush machine makes the carpets all fluffy again, too! It makes me feel like I have a new house!
It's Chemical free and works as promised.
Excellent service 👍
The technician did not call to confirm the cleaning changes. Consequently, the final charge was a lot more than the estimate. Also, there were areas listed on the invoice that were not even present in the house (e.g., carpeted landings). The house does not have any carpeted landings. I have called the company and the supervisor has called back. He will be checking with the technician and said that he will get back to me.
They did great work.
Everything
Ron was very diligent in his work!
Very pleased with this company. They were prompt, professional, and extremely pleasant. Love the results as well.