Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4122 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2020 — Rated 10 out of 10 by T.S. Zerorez DC Metro
What do you like about our products and services?

Very pleased with this company. They were prompt, professional, and extremely pleasant. Love the results as well.

Report a concern   June 22, 2020 — Rated 10 out of 10 by A.B. Zerorez DC Metro
What do you like about our products and services?

The products are allergy safe. The process is thorough. The finished product is breath-taking.

Report a concern   June 21, 2020 — Rated 10 out of 10 by Sheila Gent Zerorez DC Metro
What do you like about our products and services?

The service was efficient,the technician was professional and courteous,results were outstanding.

Report a concern   June 19, 2020 — Rated 10 out of 10 by M.G. Zerorez DC Metro
What do you like about our products and services?

Thorough cleaning and unscented cleaning solutions

Report a concern   June 19, 2020 — Rated 10 out of 10 by Tim Kyriakides Zerorez DC Metro
What do you like about our products and services?

I could not get over how soft our carpets are after the cleaning

Report a concern   June 18, 2020 — Rated 10 out of 10 by H.W. Zerorez DC Metro
What do you like about our products and services?

Professional, courteous and quick.

Report a concern   June 18, 2020 — Rated 8 out of 10 by M.M. Zerorez DC Metro
What could we do to improve?

We are going to tell our friends and neighbors to get your service for all the needs good job

Report a concern   June 18, 2020 — Rated 10 out of 10 by W.B. Zerorez DC Metro
What do you like about our products and services?

The final product looks great. The two-person crew was outstanding. Much appreciated.

Report a concern   June 18, 2020 — Rated 10 out of 10 by Rebecca Melton Zerorez DC Metro
What do you like about our products and services?

Second time we have use Zerorez and I could not be happier. Oscar was an amazing guy to come into our home and clean our carpets. He took the time to talk to my kids with all of their questions and still do an amazing job. I will continue to use Zerorez any time we need carpets cleaned and I will be asking for Oscar to come back! Thank you fkr what y'all do!

Report a concern   June 18, 2020 — Rated 10 out of 10 by Shakera Chennis Zerorez DC Metro
What do you like about our products and services?

The products are clean, which is very important for those who have allergies in my home. The service is quick and efficient and the dry time is fast!

Report a concern   June 17, 2020 — Rated 10 out of 10 by E.M. Zerorez DC Metro
What do you like about our products and services?

Ron was outstanding! He arrived on time, discussed what needed to be done, expertly removed several stains, and left the carpet looking practically new. I would definitely use ZeroRez again!

Report a concern   June 17, 2020 — Rated 5 out of 10 by G.F. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The tech didn’t call prior to come, I thought there was a 30min heads up.
The day following the cleaning, I found spray residue on the wood floor surrounding the rug, on dresser drawer and a connecting bathroom floor.

Response from Zerorez DC Metro:

We apologize you were anything less than 100% satisfied with service. We always strive to reach all customers expectations. All technicians should be calling 30 minutes prior to arriving, management will be looking into why you did not get that call and we sincerely apologize. Someone from our office will be reaching out to you shortly to discuss
if we need to send someone out to you to wipe down your hardwood.

Report a concern   June 17, 2020 — Rated 10 out of 10 by B.M. Zerorez DC Metro
What do you like about our products and services?

Zerorez DC Metro is the best...hands down!

Report a concern   June 17, 2020 — Rated 10 out of 10 by J.M. Zerorez DC Metro
What do you like about our products and services?

High quality and very professional

Report a concern   June 16, 2020 — Rated 10 out of 10 by J.G. Zerorez DC Metro
What do you like about our products and services?

Excellent service. Timely service and end product was beautiful!!

Report a concern   June 15, 2020 — Rated 10 out of 10 by Arthur L Struggs Jr Zerorez DC Metro
What do you like about our products and services?

It was very easy to set the appointment.
Oscar did an excellent job on my Ceramic Tiles, my floor shines.

Report a concern   June 15, 2020 — Rated 10 out of 10 by Keith Torgersen Zerorez DC Metro
What do you like about our products and services?

The customer service is great. i had to move my appointment a few times and that went very smoothly. The technician " Luis " was right on time and did a fantastic job.

i have already handed out a few cards so hopefully it will result in some more jobs :)

Keith T

Report a concern   June 14, 2020 — Rated 10 out of 10 by M.W. Zerorez DC Metro
What do you like about our products and services?

Did the job. No chemical smell

Report a concern   June 14, 2020 — Rated 10 out of 10 by B.C. Zerorez DC Metro
What do you like about our products and services?

Love the product, staff, quality! Thank you

Report a concern   June 12, 2020 — Rated 10 out of 10 by Bill Ioli Zerorez DC Metro
What do you like about our products and services?

The service was amazing! They went above and beyond!

Report a concern   June 12, 2020 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

Timely, Efficient, Potite, Dried quickly and all stains gone

Report a concern   June 12, 2020 — Rated 10 out of 10 by P.R. Zerorez DC Metro
What do you like about our products and services?

The gentleman who came to my place on June 10, 2020 did a great job. He got out all the stains the first guy missed.
Very professional,
PJR

Report a concern   June 11, 2020 — Rated 10 out of 10 by L.S. Zerorez DC Metro
What do you like about our products and services?

Luis was great, efficient, knowledgeable, able to cope with social distancing protocols, will call him next year!

Report a concern   June 11, 2020 — Rated 10 out of 10 by C.B. Zerorez DC Metro
What do you like about our products and services?

Carpets look fantastic!

Report a concern   June 11, 2020 — Rated 10 out of 10 by Elizabeth Victory Zerorez DC Metro
What do you like about our products and services?

I LOVE that there is no chemical smell and residue, and the dry times is faster than other companies. The brush machine makes the carpets all fluffy again, too! It makes me feel like I have a new house!

Report a concern   June 10, 2020 — Rated 10 out of 10 by Margo Wallace Zerorez DC Metro
What do you like about our products and services?

It's Chemical free and works as promised.

Excellent service 👍

Report a concern   June 10, 2020 — Rated 0 out of 10 by R.R. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The technician did not call to confirm the cleaning changes. Consequently, the final charge was a lot more than the estimate. Also, there were areas listed on the invoice that were not even present in the house (e.g., carpeted landings). The house does not have any carpeted landings. I have called the company and the supervisor has called back. He will be checking with the technician and said that he will get back to me.

Report a concern   June 9, 2020 — Rated 10 out of 10 by Bruce Pickett Zerorez DC Metro
What do you like about our products and services?

They did great work.

Report a concern   June 9, 2020 — Rated 10 out of 10 by N.H. Zerorez DC Metro
What do you like about our products and services?

Everything

Report a concern   June 9, 2020 — Rated 10 out of 10 by A.M. Zerorez DC Metro
What do you like about our products and services?

Ron was very diligent in his work!


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