Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4140 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 18, 2020 — Rated 10 out of 10 by Joel Oliver Zerorez DC Metro
What do you like about our products and services?

Polite, helpful, good product, fair price.

Report a concern   July 18, 2020 — Rated 10 out of 10 by Taryn Ellmyer Zerorez DC Metro
What do you like about our products and services?

Great service! Great job!

Report a concern   July 18, 2020 — Rated 10 out of 10 by R.B. Zerorez DC Metro
What do you like about our products and services?

Good customer service

Report a concern   July 18, 2020 — Rated 10 out of 10 by Michelle Moscardini Zerorez DC Metro
What do you like about our products and services?

My rug is clean, and actually looks new! I am amazed! Technician was so courteous, knowledgeable an did a great job.

Report a concern   July 17, 2020 — Rated 10 out of 10 by D.B. Zerorez DC Metro
What do you like about our products and services?

I'm very pleased with how clean my carpet was. The technician was very professional and did a great job.

Report a concern   July 14, 2020 — Rated 9 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Hard working staff

Report a concern   July 14, 2020 — Rated 10 out of 10 by S.M. Zerorez DC Metro
What do you like about our products and services?

no chemicals

Report a concern   July 13, 2020 — Rated 10 out of 10 by D.N. Zerorez DC Metro
What do you like about our products and services?

Superior clean, reasonable cost and extremely professional.

Report a concern   July 12, 2020 — Rated 10 out of 10 by Norma Montague Zerorez DC Metro
What do you like about our products and services?

Luis Padilla is amazing. We love his friendliness. His great attitude. He is such a such a professional. Because of him we will continue to use your service. You are very lucky to have him in your company. Yes we have recommended you to several friends.

Report a concern   July 11, 2020 — Rated 8 out of 10 by B.R. Zerorez DC Metro
What could we do to improve?

I think I was sold a bill Of goods as to my purchase for both carpet protection and furniture protection. Ruined two otherwise good encounters

Report a concern   July 10, 2020 — Rated 10 out of 10 by J.H. Zerorez DC Metro
What do you like about our products and services?

Everything was perfect

Report a concern   July 10, 2020 — Rated 10 out of 10 by R.Y. Zerorez DC Metro
What do you like about our products and services?

Friendly, and very effective. Carpet looked like new when they left!

Report a concern   July 10, 2020 — Rated 10 out of 10 by Tim Weston Zerorez DC Metro
What do you like about our products and services?

Great service and my technician was courteous and awesome

Report a concern   July 10, 2020 — Rated 10 out of 10 by D.P. Zerorez DC Metro
What do you like about our products and services?

Excellent service from 2 techs and prompt courteous service

Report a concern   July 10, 2020 — Rated 10 out of 10 by Rang Yon Zerorez DC Metro
What do you like about our products and services?

Our technician was very thorough in explaining the procedure, polite and did a wonderful job in making our carpets and tile/grout look fresh and updated!

Report a concern   July 9, 2020 — Rated 10 out of 10 by Jan Myers Zerorez DC Metro
What do you like about our products and services?

Great job! Very professional!

Report a concern   July 9, 2020 — Rated 9 out of 10 by T.B. Zerorez DC Metro
What do you like about our products and services?

The cleaning went great. The technician was friendly and easy to work with. The only thing that needs work is your scheduling. I had to call at 3 pm the day before because I hadn't heard when your crew was coming the next day. This is way too tight a window. It was a good thing I had a flexible schedule.

Report a concern   July 9, 2020 — Rated 10 out of 10 by Serena Thorlin Zerorez DC Metro
What do you like about our products and services?

Ron was professional and courteous! Excellent job on my carpets. Efficient. Extremely happy. Will use Zerorez again!

Report a concern   July 9, 2020 — Rated 10 out of 10 by Gregory Keeham Zerorez DC Metro
What do you like about our products and services?

Very courteous worker! On Time! and did a great job! I would certainly refer to other friends in need of carpet cleaning

Report a concern   July 8, 2020 — Rated 10 out of 10 by D.M. Zerorez DC Metro
What do you like about our products and services?

I didn’t pay much attention but loved the outcome and Josh was great.
We are very pleased.
Thank you.

Report a concern   July 7, 2020 — Rated 9 out of 10 by H.L. Zerorez DC Metro
What do you like about our products and services?

I was a bit disappointed that the main stained couldn't be removed.

Report a concern   July 7, 2020 — Rated 5 out of 10 by G.K. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

He fixed the problem but did not clean up after himself.

Response from Zerorez DC Metro:

It was a pleasure speaking with you over the phone earlier today. We are glad to hear you were 100% satisfied with service, and the review left was accidentally meant for your plumber. We look forward to seeing your updated review that we sent you.

Report a concern   July 5, 2020 — Rated 10 out of 10 by S.M. Zerorez DC Metro
What do you like about our products and services?

Luis is outstanding !

Report a concern   July 5, 2020 — Rated 10 out of 10 by Shari Darling Zerorez DC Metro
What do you like about our products and services?

Luis was very personable and professional. He removed some very challenging stains from my carpets. I highly recommend ZeroRez for all your carpet cleaning needs.

Report a concern   July 4, 2020 — Rated 8 out of 10 by J.E. Zerorez DC Metro
What could we do to improve?

There are two stains that weren't as bad as some others that didn't come out that i didn't notice until it was dry.

Report a concern   July 4, 2020 — Rated 10 out of 10 by Leonard Grus Zerorez DC Metro
What do you like about our products and services?

Very professional and prompt service. My 20-year old carpet looks like new!

Report a concern   July 3, 2020 — Rated 10 out of 10 by L.W. Zerorez DC Metro
What do you like about our products and services?

Professionalism

Report a concern   July 3, 2020 — Rated 10 out of 10 by V.V. Zerorez DC Metro
What do you like about our products and services?

Timely, no surprises, efficient.

Report a concern   July 3, 2020 — Rated 10 out of 10 by A.K. Zerorez DC Metro
What do you like about our products and services?

We have always had good service and we like that the product is green.

Report a concern   July 2, 2020 — Rated 10 out of 10 by C.W. Zerorez DC Metro
What do you like about our products and services?

Your product is excellent. Our house looked fantastic after the treatment. Also, the technician was very professional.


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