- Phone: 703-382-1221
- Visit Website
based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaner was exceptional! He did a fantastic job. Carpets look brand new. I could not be more satisfied. I will definitely use your company next time the need arises. Well done!
We are repeat customers for Zerorez. We were told this time around that the original quote we were given would actually be $100 more than what we thought. We were told we had scotchgard on our carpet and it would have to be treated for each separate stain. We were forced to pay a $39.99 cancellation fee that we were also unaware of. We love Zerorez but we were disappointed this time around!
We are very sorry to hear you had an unsatisfactory experience with us this time. We appreciate the feedback and have management looking into it.
very professional and courteous. they did a great job and very timely
The carpets looked so much better. The personnel were polite and professional and did a great job.
The techs were prompt and professional. They did an excellent job. My carpet was almost as good as new. They were quick and thorough. I wouldn’t hesitate in using them again
The technician was nice but he didn’t wear his mask while cleaning the rug in my house. The pricing wasn’t right, but I told him what the quote was over the phone and he adjusted.
Not a great 1st experience
We are sorry to hear you were anything less than 100% satisfied with your experience. All of our technicians should be wearing masks during service. We have addressed this with the technician and that will no longer be a problem. We appreciate your feedback and thank you for taking the time to share. Thank You.
We had our upstairs and basement carpeting cleaned on September 30. We also had the protectant applied to our stairs and and upstairs hallway. The technician Will, did a great job for us. Came as scheduled, performed the services , cleaned up all in a little over one hour.
Our carpeting looks great and we are very pleased with the work. We will definitely use Zerorez again if needed.
Price was not what I was told. Showed up late. But the tech did a good job
We are thrilled you were happy with the overall outcome of your cleaning. We always strive to reach each appointment on time, unfortunately traffic in the area can sometimes be very difficult to predict. We appreciate your feedback and will use it to improve as and be better, Thank You.
Luis is top notch!!!
Very easy to schedule and communicate. Everything just done by text. Simple.
No smell, no residue, sanitizes without chemicals and dries fast!
Our Zerorez provider. Will, did an excellent job. He was courteous and professional, he arrived early, and was very efficient. I highly recommend him. I also appreciated the fact that they came out to our house on only a few days' notice. Always call to schedule even if they appear to be booked online.
The results are unmatched! Our carpet looks new in spite of 11 years and 2. 3, and 4 dogs!
Carpets look brand new after being cleaned by Zerorez. I am a repeat customer of and have referred several family members I also like the professional and courteous manners of the technicians.
Professional, affordable, and flexibility in scheduling.
Products and service are BETTER THAN Chemdry & Stanley Steamer.
Repeat customer and again the guys were on time & very thorough. The treatment seems to leave no chemical residue of stiffness to the carpet.
The technician was extremely friendly and resourceful. He was on time, accomodating my changing schedule and tried very hard to the job on hand. We had rugs with many old dog stains and the results of Luis' efforts paid off, most of the stains were gone!
Will and John did an excellent job. I turns out that the stain in the carpet was in the padding and not much could be done but I appreciate their professionalism and willingness to try.
Louis is great....his kind, professional, personal manner is appreciated. Carpets look great.
Very dissatisfied with the last phase of buffering.
The floor has very little shine nor lustre.
It had more shine before the procedure. The gentleman even told me to use a Swifter afterwards for more shine. Told him that I did not owe one but did not volunteer to buff some more.
Certainly not worth the good money I paid.
We are very sorry to hear you were anything less than 100% satisfied with service. We appreciate your feedback and will be using it to improve all around. We do back our work with a 30 Day Guarantee, and would be more than happy to send a technician back out to you free of charge to go over any areas of concern.
The process of making the appointment was easy. The technician (Oscar) called as promised and arrived when he said. Was very professional. He did an excellent job on our carpets and sofa. Was very happy with that part. I sent some area rugs to your shop to be cleaned, so can’t comment on that work yet. Overall I’m very satisfied so far.
When technician called , he gave me his name but did not immediately identify himself as from zero Rez. He did not cover wood floors as he dragged the hoses in.
We appreciate your feedback. It is evident that we need to do some additional training with our technicians in these areas of customer service. Again, thank you for taking the time to bring this to our attention as we will definitely take the opportunity to improve in these areas.
The service was great! The technicians was very professional and did an excellent job with my carpets in all rooms. I was very satisfied with the service.
Our technician did a great job and got our carpets very clean. We are very satisfied with the cleaning. Because we live in a 3rd floor apartment, we had to pay more for the machine that would be portable. However, our technician had to rent the machine from Home Depot and it had problems and had not been kept in good order. It was also difficult for him to maneuver. It would work better if Zerorez provided their own machines to their technicians rather than making them rent them from a third party. Thank you.
Luis Padilla was your rep that serviced our home. He showed up on time within the 1- 3pm time slot. Luis introduced himself and was pleasant and conversational. After showing him the rooms, hallways and staircase, he took to setting up his equipment. A couple of hours later we checked over his cleaning and all looked great. The next day when the carpeting was thoroughly dry, there were a few spots we weren't satisfied with and thought to do some spot cleaning. After thinking about it, we did not want to mess up Luis' great work, we called him. He came back the next day and took care of the few spots making everything look perfect. We could not be happier with Zerorez and will and have already recommended them to family and friends. Will use them again in the future.
I will never use anyone else to clean my carpets, I have very soft carpet afterwards.
Very professional staff.
Left carpet soaking wet
We appreciate your feedback and are very sorry to hear you were anything less than 100% satisfied with your service. We do back our work with a 30 Day Guarantee and had a technician scheduled to come back out to assist in getting your carpets to a more acceptable dryness but, per your request, that appointment was cancelled.
I called the morning of to make sure our appointment would be closer to 3pm - our window was 1 - 3:30- was told that would not be a problem. Received a call around 12 - said he would be there in an hour / explained that I had called and the appointment should be closer to 3 - was told that would ruin his route.
Left our appointment early to accommidate his schedule. After he left, noticed a piece of trim, from the baseboard was broke off at the corner by the refrigerator - from the hose after he was pulling out of the house.
It only took him ? 1/2 hour to do 3 bedrooms and a loft. Noticed he only took 1 stroke over some areas.
Thank you for your time
We are very sorry to hear you were anything less than 100% satisfied with service. We appreciate your feedback and will be using it to improve all around. We do back our work with a 30 Day Guarantee, and would be more than happy to send a technician back out to you free of charge to go over any areas of concern.
My tech was great! Very efficient, very professional , an expert. Most definitely calling Zerorez again! ❤ I am so happy my neighbor recommended them
Margee in Chantilly.