What our clients think of us!

I had the technicians out at my house this past Friday and had no idea my “5 room special” had a maximum square footage of 300 sqft per room and walk in closets were not included. This was not explained to me when I called for an appointment nor anywhere on your website or my invoice that I could see. This extra room charge applied to my master bedroom and family room. Rather than go back and forth with the technicians at my house on this matter and leaving these rooms with only half the carpet cleaned we proceeded. I must say I totally feel like I was taken for a ride here. Almost like a bait and switch tactic. Your reviews all seem to be positive which is one reason I decided on using Zero Rez. Quite honestly I’m having regrets on this service.

If this is not standard practice, please let me know how this can be corrected.

The cleaning process and outstanding service provided by Zerorez make them the best choice in carpet cleaning throughout the DMV region! We have been fortunate to have Mr. Luis Padilla as our service technician the last two visits and he is the epitome of professionalism! We recommend both him and Zerorez if you need your floors cleaned at a good price.

Will did a great job! Such a nice guy and very professional. Did a great job! The weather was horrible, very rainy but he arrived Right on time. He was very patient while we got the cats out of the way!

Fast and thourgh clean.

I liked the way the stubborn stains were removed and
my carpet and furniture
dried within a few hours!!
The professionalism of both Jonathan and Oscar
Lee was outstanding.

Everything went smoothly, the price was reasonable, they were timely and very professional.

Efficient and affordable

Your people were swift, professional and courteous. I am very happy with the service provided. Thank you.

Thorough and speedy service! Great pricing!

Professional, courteous and reliable service at a reasonable price.

Every employee I interacted with was professional and courteous and really seemed to like working for Zerorez.

The guy was nice and time. He had his mask on the only thing is he didn’t have was shoe covers for his shoes and went up and down the stairs after cleaning with his shoes . I was disappointed because i thought my carpet would look like it’s been clean especially in the min to low traffic area and there wasn’t a difference. When I watch him do an area it was similar to vacuuming. He went over once and kept it moving. I assumed the person will go over twice then move to another area.

Was a little skeptical a few years back when I first tried them that a process like theirs - without the soaking carpets that take days to completely dry, and heavy chemicals with their fumes/smells - could actually work. That's all I had experienced in the past with carpet cleaners.

But, wow, was I impressed. They have cleaned the carpet three times in the past three years and I love it. No smells, no soaked carpets and REALLY cleaned.

I am particularly impressed with the owner and his approach to his business and the way he treats customers. He chose to take a risk and become a business owner, worked very hard and now has a VERY thriving business. By the way, make SURE you buy the spray bottle of "Zero Water". IT WORKS! I've used it on our very light colored sofa when every thing from salad dressing to ketchup got spilled - spray area until wet, clean white cotton cloth, wiping in toward main part of spill then little more spray of whole area wiping out toward edges to "cut" water line and GONE. Don't usually go on this way but I love when people and products do what they say they will. ZEROREZ does indeed does exactly that!

Great service

The personnel were professional. The results were quick. The tech was thorough with the process.

The promise of no chemical usage and than Ron took the time to explain what to expect and not expect.

Everything went great. The technician was very knowledgable, comfortable, and friendly. Carpets look wonderful. Thank you.

Prompt, professional, and detailed oriented.

Our cleaner was Luis. He did a great job and was very knowledgeable about the product.

Making the appointment couldn't have been easier. The technician arrived early and did a great job. He clearly explained what was going to happen and made sure I didn't have any questions. The carpet and couches look great once he was done.

Great customer service and amazing cleaning

Their employees are professional and hard working.
He didnt quit until the red wine stain that had set in was gone.

Friendly service and great job cleaning up the dirty carpet in a timely manner.

Great work! The carpets look awesome!

Quality of work. Knowledge of technicians

Great customer service. The representatives were very helpful and made sure that I was satisfied with the service! I would definitely recommend Zerorez and will seek their services again.

Hello,

Will was wonderful. He is professional, through, and gave good advice. Make sure to thank him for me. There was a spot that came back immediately, I'll probably ask him to go over it again when I call regarding our grout.

First name removed

They came on time and did an excellent job cleaning the carpet. I was very satisfied with the work.

Always professional and well done!

The guy was here all of maybe 10 minutes and the carpet still smells like dog urine. I cannot believe that I was charged $209 for one room when there was a 3-room special for $125. My carpet is still not clean and once it dried, you can tell that it wasn't a good job.