- Phone: 703-382-1221
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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dependability, respectful , prompt. Explain everything
On time
Reliable
Professional
Excellent results
Cost effective professionally cleaned carpets.
When I called to make an appointment the man on the phone was knowledgeable and took the time to answer all my questions. The technician that came to my house was professional and kind taking the time to walk around to all the areas and ask about my concerns. He worked quickly yet thoroughly and the results are wonderful. The scent of the products used is refreshing and pleasant.
Like the fact that my carpet looks like new again. They were no harsh chemicals and my carpet wasn't soaking wet. I had a excellent technician who was very knowledgeable about carpet and hardwood floors. Thank you, I'll be using your services again.
I really like Zerorez.
The carpet cleaning product did a very nice job for my situation.
The technician was very careful, efficient and did a great job.
Friendly professional technician. ALMOST completely satisfied. 1.There are a few spots remaining on my carpet which are dark but small. I do think they could have been removed if noticed, but they were missed. 2. Apparently the hose that was brought in knocked against my walls while working, so I had to scrub down dark spots/dirt from all the walls in the hallways and stair areas where the hose bumped it. 3. A small area rug was added to my work order after the technician arrived. I was assured it wouldn't be so wet as to reach the wood floor below. However, it was soaked. I had to take the heavy rug outside to dry, then replace later. 4. Also, I had two chairs cleaned. I trusted the technician to know how to treat them. They are clearly marked to use "S" method. Although I didn't know what that meant, I trusted the technician, but learned later they should not have been cleaned with water. They do not look good after drying, and are streaked.
Your employee, Will, is a very conscientious and outstanding employee. Our disappointment stems from your equipment. One of your hoses sprung a leak that turned into a mess. For the next 45 minutes to and hour I was emptying buckets. My garage was soaked which necessitated removing most everything so that we could remove the water and dry it out properly. I probably worked as many hours, if not more, then Will did. Also, because of the leak the machine was losing pressure which in turn lengthened the amount of time necessary to complete the cleaning. Lastly, even though I lowered the temp. to 68 degrees (hours before Will arrived) as recommended it took too long to dry. I believe this is because your machine wasn't functioning properly and extracting the water as it should. How am I supposed to believe that my carpets were cleaned sufficiently!?!
This isn't an isolated incident. I know from a reliable source that it happened to another customer the day before.
Disappointed
We are very sorry that your experience was anything less than 100% satisfactory. We always strive for excellence with every job. Unfortunately sometimes out machines have maintenance problems. We have since fixed the problem, and would be more than happy to come back out to you free of charge to go over all areas of concern. Please feel free to call us anytime, Thank You.
Everything
I paid to have a room cleaned that consisted of a small area with a sofa, and the furniture was not moved. The same thing happened for my upstairs where I paid to have a smaa area cleaned and an area rug lay on the carpet that I wanted cleaned the tug was not movrd to clean the carpet underneath. No deoderizer wad used. I think this was a total rip off. I will never recommend your company to anyone.
We are sorry to hear about the misunderstanding between you and your technician. We would love to send a technician back out to you to go over your areas of concern, free of charge. Please call us at our office anytime to schedule at 703-382-1221.
The service was great and quick.
The persona of the people who have cleaned my carpet yesterday and a few yrs ago.
Very nice carpet cleaning job.
We have used you before at our home. We know that the products and techniques employed by Zerorez are unique. Since you actually use a minimum of water, the floors are dry and usable in very short order. Ron was our service technician. He was polite and professional, he knows his business. It was my pleasure to have Ron sorting out our carpets. He is a great representative of your service. We will you you again and will recommend to any who is in need. Thank You.
Professional and efficient
Easy scheduling, and fast, polite and professional service. And my carpets look great!
Your technician oversprayed onto my oak dresser and now it is marked and stripped the veneer that was on it. Also the tech chipped the bottom of that same dresser. Very sloppy and will never use your company again.
We are very sorry to hear about your experience. We have forwarded your information along to management to address appropriately.
Very thorough and the outcome was wonderful!
Poor service. Did not execute three step process. Vacuuming was not done properly. Stairs were still dirty after vacuuming. I was able to remove lot of hair with my leg.
Thank You for your review, we appreciate and value all feedback. We are sorry to hear you experience left you anything less than 100% satisfied. We have brought your issues to managements attention to ensure this won't happen again.
Great crisp citrus finish. Beautiful clean carpets. Thank you Oscar and the ZEROREZ team.
Service was excellent
I "thought" I was calling about an advertised $99 special?
Always really good customer service and every time they clean our carpets, they come out so good, I am convinced to keep the rugs a little longer!
Everything is super clean and organized when you bring it in and leave. Carpets are left smelling fresh and brand new. Everyone that I interacted with from scheduling to Oscar was kind and informative.
Prompt, professional, efficient, effective and friendly.
Luis did an excellent job on both my carpet and tile floor. I am very pleased with the results and would not hesitate to recommend this company to others. .
everything was on time and went well. Very pleasant.
Josh was the man, he provided an excellent service. I highly recommend Zerorez to anyone in need of carpet cleaning services, their deals are unbeatable. Thank you Josh for the service! My carpet looks great and smells wonderful.
The man who came was very nice. The only thing I didn't like was that it took 3 days to dry. Also, I was told he would phone me when he was 1/2 hour away. When he did phone he was already in Riderwood and couldn't find my building. I tried to tell the person I spoke to on the phone in the first place that so as not to confuse the technician that he should look for 3120 Gracefield Rd because that is the number outside Montgomery Station where my apartment is. He said I could just tell the technician when he phoned which I did but by that time he was thoroughly confused. Any way it ended ok. Name removed