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based on 4122 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Making the appointment couldn't have been easier. The technician arrived early and did a great job. He clearly explained what was going to happen and made sure I didn't have any questions. The carpet and couches look great once he was done.
Great customer service and amazing cleaning
Their employees are professional and hard working.
He didnt quit until the red wine stain that had set in was gone.
Friendly service and great job cleaning up the dirty carpet in a timely manner.
Great work! The carpets look awesome!
Quality of work. Knowledge of technicians
Great customer service. The representatives were very helpful and made sure that I was satisfied with the service! I would definitely recommend Zerorez and will seek their services again.
Hello,
Will was wonderful. He is professional, through, and gave good advice. Make sure to thank him for me. There was a spot that came back immediately, I'll probably ask him to go over it again when I call regarding our grout.
First name removed
They came on time and did an excellent job cleaning the carpet. I was very satisfied with the work.
Always professional and well done!
The guy was here all of maybe 10 minutes and the carpet still smells like dog urine. I cannot believe that I was charged $209 for one room when there was a 3-room special for $125. My carpet is still not clean and once it dried, you can tell that it wasn't a good job.
We are very sorry to hear you were anything less than 100% satisfied with service. Someone from our office will be reaching out to you shortly to discuss sending someone out to you for a reservice to correct the issues.
Prompt service, no lingering perfume odor or filminess on the carpet.
Prompt and efficient
GREAT JOB
carpet cleaning was done quick and was cleaning was done well
The carpet cleaning was first rate.
Service was quick and efficient ,and it made a noticeable difference.
The stains were removed but the carpet was too wet. By afternoon the next day the carpet was still wet even tho I turned the cooling temp way down. Need to use the high extraction tool on the final pass. Leave the carpet semi dry. It wasn't.
We are very sorry to hear you were anything less than 100% satisfied with service. We appreciate your feedback and will be using it to improve all around. We do back our work with a 30 Day Guarantee, and would be more than happy to send a technician back out to you free of charge to go over any areas of concern.
Good service
Easy to schedule and a great clean.
Excellent results!
I had heard about Zerorez on the radio and how different the process was from others available. I am very impressed with the results, how well the carpets were cleaned and the lack of residue. Will Hobbs was a very professional and courteous, he treated the job and the home like it was his own. I will continue to use Zerorez moving forward.
I think the visit from your company recently was my second or third. It had been two years, so I was overdue. Ron was my technician and he did not disappoint. He brought this old carpeting back to life. I will likely be replacing much of it within the next year, but I am so happy with the results. Ron very courteously called me to give me a time of arrival, which I appreciated. He evaluated what needed to be done and worked very hard. My office in particular was troublesome because of pet stains. The Zerorez treatment really helped a lot! I will have to replace this carpeting "first" because I sadly lost my seventeen-year old kitty about a month ago. I was advised by one of your staff to not have new carpeting installed until my kitty passed away.
All has dried and I am truly pleased with Ron's efforts. He was courteous, knowledgeable and professional. Zerorez is a great company. Thank you!
Responsive customer service, very responsive, did a great job.
Easy to schedule, and great service. I have used them twice.
Try extra hard to get stains out.
The technician was very polite and respectful. After seeing the carpet, he explained clearly what the cleaning could and couldn’t do. He gave clear and concise instructions on putting the furniture back onto the carpets. He was done quickly with very little disruption to my day.
I was hoping to see more of an improvement in my carpet. But our tech seemed a little more interested in being quick than focusing on tough spots. He was very nice however.
Extremely thorough work, very friendly and professional staff.

Our cleaner was Luis. He did a great job and was very knowledgeable about the product.