Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4085 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 28, 2020 — Rated 10 out of 10 by D.A. Zerorez DC Metro
What do you like about our products and services?

Great customer service. The representatives were very helpful and made sure that I was satisfied with the service! I would definitely recommend Zerorez and will seek their services again.

Report a concern   August 28, 2020 — Rated 10 out of 10 by K.G. Zerorez DC Metro
What do you like about our products and services?

Hello,

Will was wonderful. He is professional, through, and gave good advice. Make sure to thank him for me. There was a spot that came back immediately, I'll probably ask him to go over it again when I call regarding our grout.

First name removed

Report a concern   August 28, 2020 — Rated 10 out of 10 by E.W. Zerorez DC Metro
What do you like about our products and services?

They came on time and did an excellent job cleaning the carpet. I was very satisfied with the work.

Report a concern   August 28, 2020 — Rated 9 out of 10 by M.J.S. Zerorez DC Metro
What do you like about our products and services?

Always professional and well done!

Report a concern   August 27, 2020 — Rated 3 out of 10 by G.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The guy was here all of maybe 10 minutes and the carpet still smells like dog urine. I cannot believe that I was charged $209 for one room when there was a 3-room special for $125. My carpet is still not clean and once it dried, you can tell that it wasn't a good job.

Response from Zerorez DC Metro:

We are very sorry to hear you were anything less than 100% satisfied with service. Someone from our office will be reaching out to you shortly to discuss sending someone out to you for a reservice to correct the issues.

Report a concern   August 26, 2020 — Rated 9 out of 10 by S.A. Zerorez DC Metro
What do you like about our products and services?

Prompt service, no lingering perfume odor or filminess on the carpet.

Report a concern   August 25, 2020 — Rated 10 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Prompt and efficient

Report a concern   August 24, 2020 — Rated 10 out of 10 by R.S. Zerorez DC Metro
What do you like about our products and services?

GREAT JOB

Report a concern   August 20, 2020 — Rated 10 out of 10 by J.V. Zerorez DC Metro
What do you like about our products and services?

carpet cleaning was done quick and was cleaning was done well

Report a concern   August 20, 2020 — Rated 10 out of 10 by L.D. Zerorez DC Metro
What do you like about our products and services?

The carpet cleaning was first rate.

Report a concern   August 19, 2020 — Rated 9 out of 10 by F.M. Zerorez DC Metro
What do you like about our products and services?

Service was quick and efficient ,and it made a noticeable difference.

Report a concern   August 19, 2020 — Rated 8 out of 10 by M.S. Zerorez DC Metro
What could we do to improve?

The stains were removed but the carpet was too wet. By afternoon the next day the carpet was still wet even tho I turned the cooling temp way down. Need to use the high extraction tool on the final pass. Leave the carpet semi dry. It wasn't.

Response from Zerorez DC Metro:

We are very sorry to hear you were anything less than 100% satisfied with service. We appreciate your feedback and will be using it to improve all around. We do back our work with a 30 Day Guarantee, and would be more than happy to send a technician back out to you free of charge to go over any areas of concern.

Report a concern   August 19, 2020 — Rated 10 out of 10 by J.N. Zerorez DC Metro
What do you like about our products and services?

Good service

Report a concern   August 16, 2020 — Rated 10 out of 10 by J.W. Zerorez DC Metro
What do you like about our products and services?

Easy to schedule and a great clean.

Report a concern   August 16, 2020 — Rated 10 out of 10 by Michael Kies Zerorez DC Metro
What do you like about our products and services?

Excellent results!

Report a concern   August 16, 2020 — Rated 10 out of 10 by P.G. Zerorez DC Metro
What do you like about our products and services?

I had heard about Zerorez on the radio and how different the process was from others available. I am very impressed with the results, how well the carpets were cleaned and the lack of residue. Will Hobbs was a very professional and courteous, he treated the job and the home like it was his own. I will continue to use Zerorez moving forward.

Report a concern   August 15, 2020 — Rated 10 out of 10 by L.B. Zerorez DC Metro
What do you like about our products and services?

I think the visit from your company recently was my second or third. It had been two years, so I was overdue. Ron was my technician and he did not disappoint. He brought this old carpeting back to life. I will likely be replacing much of it within the next year, but I am so happy with the results. Ron very courteously called me to give me a time of arrival, which I appreciated. He evaluated what needed to be done and worked very hard. My office in particular was troublesome because of pet stains. The Zerorez treatment really helped a lot! I will have to replace this carpeting "first" because I sadly lost my seventeen-year old kitty about a month ago. I was advised by one of your staff to not have new carpeting installed until my kitty passed away.
All has dried and I am truly pleased with Ron's efforts. He was courteous, knowledgeable and professional. Zerorez is a great company. Thank you!

Report a concern   August 14, 2020 — Rated 10 out of 10 by E.M. Zerorez DC Metro
What do you like about our products and services?

Responsive customer service, very responsive, did a great job.

Report a concern   August 14, 2020 — Rated 10 out of 10 by G.B. Zerorez DC Metro
What do you like about our products and services?

Easy to schedule, and great service. I have used them twice.

Report a concern   August 13, 2020 — Rated 10 out of 10 by Maria Jordon Zerorez DC Metro
What do you like about our products and services?

Try extra hard to get stains out.

Report a concern   August 12, 2020 — Rated 10 out of 10 by M.K. Zerorez DC Metro
What do you like about our products and services?

The technician was very polite and respectful. After seeing the carpet, he explained clearly what the cleaning could and couldn’t do. He gave clear and concise instructions on putting the furniture back onto the carpets. He was done quickly with very little disruption to my day.

Report a concern   August 12, 2020 — Rated 8 out of 10 by K.T. Zerorez DC Metro
What could we do to improve?

I was hoping to see more of an improvement in my carpet. But our tech seemed a little more interested in being quick than focusing on tough spots. He was very nice however.

Report a concern   August 9, 2020 — Rated 10 out of 10 by S.B. Zerorez DC Metro
What do you like about our products and services?

Extremely thorough work, very friendly and professional staff.

Report a concern   August 9, 2020 — Rated 9 out of 10 by Monica Celada Zerorez DC Metro
What do you like about our products and services?

Great service

Report a concern   August 9, 2020 — Rated 10 out of 10 by M.I. Zerorez DC Metro
What do you like about our products and services?

the carpet is very clean. Also the carpet stains came out.

Report a concern   August 8, 2020 — Rated 9 out of 10 by T.D. Zerorez DC Metro
What do you like about our products and services?

Carpets look good!! Arrival time was delayed.

Report a concern   August 7, 2020 — Rated 10 out of 10 by A.R. Zerorez DC Metro
What do you like about our products and services?

Good and prompt service. I am confident the dirt is gone. No chemical smells afterward. Drying time is quick thanks to the powerful suction. I will call upon you with regularity.

Report a concern   August 7, 2020 — Rated 10 out of 10 by Natalie Gallo Zerorez DC Metro
What do you like about our products and services?

Will and Ron were fast and efficient, friendly and helpful to answer any questions. It was the end of their day and I’m sure they were tired but they were upbeat and wouldn’t have let they on. The carpets were awesome. My carpets are original, 24 years old. I have three children and have been here 11 years and there were stains from previous owners. The carpets look awesome! There are some set in stains from years of wear, but overall they look much newer than they actually are. I’m very pleased!

Report a concern   August 6, 2020 — Rated 10 out of 10 by A.B. Zerorez DC Metro
What do you like about our products and services?

This is the second consecutive time Oscar has been the tech working at our home, and both times he was punctual, professional and thorough. I am confident I will need Zerorez again in a few months and would be very pleased if Oscar was to return again, as I can count on a very satisfactory outcome.

Report a concern   August 5, 2020 — Rated 10 out of 10 by K.F. Zerorez DC Metro
What do you like about our products and services?

Josh was very professional, He took his time and made sure everything was done well. Necessary since I have small kid stains. He was respectful to my home. The carpets look great. Thank you!


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