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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not mention of an up charge for pretreatment, which is a standard at other cleaners used previously. Total bill was twice what was quoted. Most likely won’t use again.
It was a pleasure speaking over the phone with you earlier today. We apologize it was not better explained to you by our technician that the standard pretreatment that comes free with each cleaning would not have been affective for carpets. When you opted for the upgraded high soil filtration pretreatment the technician should have better explained that it is different that the standard pretreatment. We appreciate the time you took to give us your feedback, and are using it to improve and make sure these misunderstandings don't happen again. Thank You.
Our tech, Joshua was very thorough and professional. Our carpets now look great!
I like the communication from customer service that I received. I like that the technician was prompt. Answers were provided on the spot and if he did not know the answer, he contacted someone who could provide the answer.
Very professional and explained everything very well.
I was quoted $340, but told it would be $840 when the cleaners got here. Technician didn't wear a mask most of the time. Most carpets came out well, but a couple didn't.
We want to apologize the technician was not wearing his mask for the entire service. This is not our policy and management has addressed, and corrected this for all future service. We appreciate you bringing this to our attention. Originally you were quoted for wall to wall carpet. When we got there it turned out to by natural and synthetic fiber area rugs, which we have a different price structure for, and apologize for this miscommunication, and are working to improve this. We thank you again for your feedback and appreciate the time you put to let us know about your experience.
We have used Zerorez twice. Both times the techs were knowledgeable and friendly and very pleased with how clean the furniture and carpets were.
Easy to make contact via phone or email.
Quick response.
Easy & prompt scheduling.
Excellent customer service on phone & in person.
Reasonable pricing & great money saving offers.
Carpet looks great.
An all-around great company.
We were very pleased with the service and work done. Workers arrived on time. Were courteous and respectful wearing masks. Work was done in time estimated. They cleaned up any water that was on the floor. Told us when the furniture would be dry again. Their estimate was spot on and our furniture looks wonderful. Thanks ZeroRez.
On time and friendly but there were a lot of small spots left on the carpet that I had to reclean myself
We are very sorry to hear you were anything less than 100% satisfied with your appointment. We look forward to you giving us another opportunity to come back out this Friday and go over all your areas of concern again.
I already responded to this survey
The staff arrived on time and they were able to clean my entire carpet quickly and efficiently.
No toxic chemicals. Freshened up my carpets without making them stiff.
Very nice and professional service man.
This company is really on the ball. They showed up on time, were courteous and totally prepared not only to take care of our cleaning needs but well prepared to be COVID safe and friendly. Our Dojo mat looks like new.
Thank you Zero Rez,
Steve
Aikido Shobukan Dojo
Washington, DC
Showed up on time did good job
This was the second time we used Zerorez and just like our first cleaning, Will did a fantastic job. Very thorough and clear about what needs to be done! I highly recommend!
Making the appointment was easy. The person I spoke with assisted me with questions and helped us stay within our budget. The tech was on time and courteous.
Thanks for coming back out when our stain reappeared!
Fast and effective.
Joshua did a great job and very patiently explain and provide estimate request.
Everyone I dealt with was courteous, friendly, and knowledgeable. Thanks for the great service.
You arrived hours after the appointed time - twice.
We are very sorry to hear you were anything less than 100% satisfied with service. We back our work with a 30-Day Guarantee and would love to come back at out free of charge to address and correct any area of concern you might have.
The carpets turned out nice and clean. They did not need a water source. The lead technician was informative. He warned me the general cleaning process may not get all of the stains out, but all of the stains were removed. Scheduling the appointment was a "snap." I sent a text message through the Zerorez website and I had an appointment and an estimate within minutes. I am very pleased. Only negative: the carpets on the steps remained wet longer than expected after being cleaned. I give Zerorez 4.75 stars.
I was very pleased with the service Zerorez provided. The two men that came to my home to clean my carpets were very professional and respectful. The over all job was very good, but there was a few spots that I thought should have been cleaner, and when I let them know my concerns they came back to address those few spots and when Lois was finished they looked great. I am very happy with how my carpets look and how quickly thy responded to my concerns. I will have Zerorez clean my carpets from now on. I will advise anyone who wants a job well done and clean carpets, you can’t do better with any other company.
A very satisfied customer.
Ann J
The carpets were very thoroughly cleaned. Stains were removed and Oscar was very friendly and professional.
The scheduling was easy— the men arrived promptly and worked efficiently and professionally. That carpets look really nice and clean, This is my second time with Zerorez and I won’t hesitate to have them a third time when needed, My compliments to Ron and John who worked hard to do a good job.
I have used their services twice now. They have gotten my carpets really clean. Good communications and professional customer service.
Great service !
Will use again!
Great service and the carpet looks great after the cleaning.
Very professional 👍
Thanks again for excellent service 😊