What our clients think of us!

Timliness of technician, explanation of process, thoroughness of cleaning, price

All stains and marks on carpeting was removed, no residue or smells left behind. Technician was thorough, polite, wore a mask and shoe coverings, with a pleasant personality.

Technician very through and polite . Pleased with results.

There was mix-up with the technician not finding us at home, when we were both waiting for word from him. No one called one half hour before to warn us.
Sincerely,
Name removed

Pricing went up and didn't do as good / thorough job as previously. Missed edges and could have used brush on corners, edges around small spaces.

After talking with my tenant at the condo, I learned the technician was somewhat rude, and tried to upsell her saying that the carpets wouldn't be clean if she didn't purchase more. This is not acceptable and not at all my experience with ZeroRez from the Stafford office. Apparently in the merger of offices, the new management wants to apply pressure to customers. I will never use ZeroRez again and find a local carpet guy doing cleaning. As ZeroRez customer for several years, insisting in the Lease that the tenants use only ZeroRez upon vacating, I've never had such a terrible experience as my tenant related to me this last time. I'm disgusted with and so was my tenant saying she would never use ZeroRez.

Polite and professional technician, kept me informed of all pertinent details, did a good job on old dirty carpet.

Follow-up crew listened, acknowledged the previous technician's shortcomings and immediately endeavored to rectify my concerns.

These technician's exhibited assiduousness and a commitment to garnering complete customer satisfaction.

I am pleased with the professionalism, precision and results!

Brian W.

Very courteous staff that arrived on time, discussed options, and performed the cleaning fast and easy.

Very thorough and very quick. Amenable to all of our requests and answered all questions we had.

Quality - carpets are very clean.

Use of no soap so it does not leave any residue.

Professional and very courtesy. Great results.

I heard about Zerorez on the radio with advertisements. It wasn't until I saw the van parked in my neighbors driveway, that I gave Zerorez a call. Mr. Will Hobbs showed up to my place on time and was very professional. Will made recommendations about options, like doing the stairs. I had to leave for an appointment and when I returned I was shocked. The cleanliness and freshness was phenomenal! My only regret is that I did not take before and after photos. Mr. Hobbs did an outstanding job and I will recommend him to my friends and neighbors.

Great job!

Zerorez never disappoints! Always fantastic service and works with me to ensure I am selecting the best cleaning options. I had my love seat cleaned after an unfortunate animal accident and it is back to perfect! I will be scheduling my couch and ottomans for cleaning next. I feel safe with their cleaning techniques and know that my family and animals will not be exposed to harsh chemicals. I have used Zerorez for carpet cleaning, wood flooring, and now my upholstery- friendliest technicians and quality work every time!

Thank you!

There are still some black "tar: spots on one piece of carpeting. Workman could not get off. I tried later but could not get them off. Rest of carpeting looks good.

Workman was courteous and pretty efficient.

The service was just what I wanted. And the technicians were great!

Luis did a great job last time. He really tried. This Technician rushed, water everywhere. Doesn’t look any better

My technician Ron was less than amazing, we recently moved into a foreclosure property and they literally bought our carpet back to life.. Very professional and knowledgeable and most importantly maintained distance and kept mask on throughout the duration of the service. APPRECIATE

Great team- thoughtful and responsive. Worked quickly.

Luis Padilla always arrives on time and he is very professional and friendly. He consistently does an excellent job:)

Ron and John did a great job. They were very professional and answered all our questions. They informed us of the stained areas and what they had to do to clean them. Our stairs look great. Keep up the good work.

John and Ron explained everything before hand so I knew what to expect. They were very professional.

My wife has had nasal irritation and allergic reactions to many carpet cleaning products from other companies. Once we used ZEROREZ some years ago we have never gone back to any other companies and have had at least ten cleanings over the years, dealing with pet and other sanitary problems, and the result has always been quite dramatic (in a very good sense).

The technicians seem to be in a hurry and missed several spots. After they sprayed the Teflon on the area rug the perimeter outside the rug was full of this liquid but they did not clean it up. I had to ask them to do that and again they did it in a great hurry so I had to go back and finish it up. I was also disappointed that this company does not move any large furniture and since I have never had rugs professionally cleaned before I thought this was standard and then learned that is not at all the case. Before they arrived I had negotiated that they at least remove the couch which they did but that was it. And I was left with the problem of putting it all back together again. I paid a lot of money for this job. The rugs did turn out nicely except for the missed spots.

I have a stain/spot that is still present after the carpet cleaning

They did an amazing job! Did not expect my carpets to come so clean!

Ron and Jon are excellent workmen, speedy, thorough, and very knowledgeable about the differences between Zerorez service model and others. What a pleasure to deal with them.

Excellent technicians (Will and Josh), fast and careful work -- great results!