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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Very professional. The carpet looks great and no chemical odor.
Oscar did a great job.
Large variety of options and great communication before/during service.
Please I'd need my rugs as soon as possible.
Easy to schedule service. On-time. Efficient worker. Quality work.
This was our second time using Zerorez. Last year it was great. This year not so much. The house doesn't smell as clean as last year and the carpets are not as fresh. We are not sure if everything goes paid for was properly done, especially for the increase in price. On a positive note, the tile cleaning was done very well.
Edward, thank you for your valuable feedback. We are so sorry to hear that you are anything less than 100% satisfied with our work. Our work is backed by a 30 day guarantee and we would be happy to send someone free of charge to go over any areas of concern you may have.
Raheem did an excellent job on cleaning the rugs and getting the stains out. I am very please with the service he provided.
Fourth year I've used Zerorez. Professional phone call to set up appointment. Confirmation call day before scheduled service date. John called half hour before arrival & did great job! Thorough unrushed, professional job. I appreciate the communication & professional service! Thank you Zerorez team!
Sincerely, Eric H.
Efficient friendly and fast
Great service and carpet looks like new. Courteous and efficient employee.
Zerorez did a good job removing pet stains from my carpet. The total price was more than double the estimate (and they didn't do all of the rooms listed on the estimate). My estimate was for a synthetic fiber rug and it turned out to be a natural fiber rug, so that did account for some of the price increase. Take the online estimate with a grain of salt.
Carpet gets very clean with no soap residue. Technicians are great.
Everything was great!
Immediately after the cleaning I had some concerns. I addressed it via text, was responded to promptly, was called to arrange a second visit, was accommodated with an appointment that worked with my schedule, and received a follow-up contact to make sure my concerns were addressed. Honestly, what more can a consumer ask for from a company!
Will did a great job working with us to get all of the work done. Carpets look great
Serviceman was great! Came on time, very polite, did a fantastic job!
My consultant had problems identifying and cleaning off the stain. Perhaps a wider range of cleaning products in necessary in today's household.
Luis was great!
No residue,excellent results and friendly service.
Mostly a good job. Tech was terrific. However, the smaller angular attachment was not used on the final third of the job and small streaks of dirt still remain.
Probably too small for zerorez to care about. Enjoy the $395 dollars.
The carpeting was very clean when the project finished. No harsh chemicals were used and there was no odor of chemical treatment.
Fast response, efficient cleaning
I had originally asked for 3 rooms to be cleaned and was told that I would get a extra one for free then added an additional room as well. I asked if I could add an area in the basement (450sf) and the stairs and they said yes. The shock was when the total came to just shy of $600.00 when the original estimate was around $320.00. I completely understand that I requested more to be cleaned but was not expecting the price to almost double. That on top of the fact that the techs finished in just over an hour, when my first cleaning was less space and the tech took almost three hours and had much less square footage to clean, does not make me feel that I received the same level of cleaning this time around. I was also not happy that this time was a traditional steam cleaning but was not told until they arrived.
I used to have a carpet cleaning company years ago, so I appreciate the fact that Zerorez process does not leave a residue on the carpet.
Jon came out and did a wonderful job on our carpets. Professional and well mannered. Thank you Jon! We are enjoying our clean carpets! We will use Zeroez again!
Technician called prior to arrival, was on time, introduced himself, professional/polite, reviewed the areas to be cleaned prior and if additional treatment was recommended he explained the reasons.
My carpets have never been as clean as they are right now! Also, your technician, Luis Padilla, was extremely professional and friendly. I have already started telling my family and friends about your company.
Isabel, thank you for your feedback! We are so happy that you are pleased with our service! Luis is a great part of the team and takes pride in his work.
Pricing exceeds community average.
We are very sorry to hear that you are not happy with our pricing for service. Zerorez offers a premium product with guaranteed results and our technicians are well-trained and use state-of-the-art equipment. We back all of our work with a 30 day guarantee as well. If you have any questions or concerns about our service, please feel free to give us a call at 703-382-1221.
Will was great, but it's 30+ hours later with the heat on and beautiful weather but the carpets are still damp.
And, the two spots we felt out 1 year old carpet needed 'stains' removed, were unresolved. They looks the same.
I'm not satisfied at all.
We are sorry to hear that you are anything less than 100% satisfied with our service. We back our work with a 30 day guarantee and would be happy to send a technician out free of charge to go back over any areas of concern.

My carpet is super clean and the tech was friendly and got the job done quickly.