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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
NA
Good cleaning products and equipment, Hard working, dependable, and professional technicians, friendly administrative staff and great results. I will continue to use Zerorez in the future.
Always on time. Superior cleaning process. Great staff who cares about the residential property. Extremely low cost for the quality of work performed. Have used for years and will continue to do so. Highly recommended -- with a strong acknowledgement to Mr. Luis Padilla, Technical Manager, for the superior cleaning support he has provided to our residence year after year at Xmas time. ZEROREZ truly stands above the rest. Use Them!!! /s/ Brian and Patricia Jones, Fort Washington, Maryland
Quick response, friendly staff and great results!
great friendly...on time service...our carpets look great
Luis is definitely an experienced professional, knowledgeable and efficient I would recommend to ANY individual or Corporate anytime for an excellent service (I wish I could say perfect but there is no perfection on earth although ZeroRez is close. With their 30 days guarantee, Luis was able to clean my carpet and almost get back to the state it was BEFORE the reckless and negligent stained it. Luis is knowledgeable because he asked the right questions -even though I got impatient and I was wrong -to select the right product to remove those stains. Furthermore my carpet, particularly on the stair steps, kept the same shape meaning NO bumps/ugly winkles. He did his best to correct existing winkles from prior cleaning. Last but not least, Luis is efficient AND effective planner. All in all, thanks to ZeroRez team like Ron with a great coordination by Melinda, I can say HOME SWEET HOME and do my Yoga on a carpet that is now clean. You SHOULD try and won't regret it. Otherwise, let me know. I know you'll be a VERY satisfied customer because ZeroRez LISTENS and that's why they are able to solve your carpet problems. Thanks ZeroRez & Happy Holidays. Lydia😊
Give the full price when booking a cleaning. There was a $100 additional fee when the technician showed up to do the work. Person making appointments should be aware of all additional costs. Actual technician was great. He was professional, even asked if pets would be ok with door open for hose. We were cleaning the carpet due to a sewer back up, he went a little further then bedroom to make sure he got it all. I would use your company again but would really like an accurate price quote.
Excellent customer service from the first phone call to the service. They offered same day service, were there on time and completed the work quickly and efficiently. Luis far exceeded our expectations and was a delight to work with. We are so grateful for the miracles he worked. I would use this company again anytime and would highly recommend.
The two men who came to work (Will and Josh) were friendly and very efficient. They answered all our questions, and explained how they would be doing the work.
Carpet cleaning Service was good and quick. Removed all stains and deep cleaning as I expected.
Guys were super nice and happy to add services. Great job cleaning carpets.
Return visit to complete unfinished work was done in a professional manner.
Affordable and the quality of the service.
Professional, courteous and very informative of what to expect.
Excellent service Luis Padilla did qn excellent job and I look forward to doing business again with zerorez
Thank you
Sharon Scavella
The result!
Great service!
Excceiient work in a timely manner.
Very likely
You all are super expensive~ My estimate on the phone was way less than the total cost- even though my husband added some fabric protector. When I called and complained, I was only offered a free odor protector package, which I thought was ridiculous and totally patronizing .. So no, I won't be using you again and I certainly will not recommend you (in fact I plan to post some reviews to give others a heads up about your pricing scam. )
We are very sorry that you are not pleased with our pricing. We deliver a premium service and our technicians are well-trained in cleaning in accordance with the manufacturer's recommendations along with Zerorez's patented process. We tried our best to provide you with an accurate quote on the phone, however the technician may make recommendations and/or the scope of the work can also change based on the customer's needs. As a small family-owned company, we try to work with customers' budgets and create personalized cleaning programs to satisfy everyone's needs. We are happy that, in your particular case, we were able to offer you over $500 worth of service at no additional charge due to the fact that you had such a large job. We feel our prices reflect the superior quality of our products and our technicians.
The product gets out old stains and pet urine very well!
Your service guy, Ron, was very helpful and informative. He did a great job. Thank you.
Professional technician and how clean my carpets are
Your technician Will was great. Personable professional and did a wonderful job! My carpets are old and your cleaning service added a few years more before I have to replace them. My house looks so nice now that all the stains and dirt are gone from the carpets.
Radio commercial
The downstairs rug on first floor has a huge dark area 4×4 area it looks very ugly. The guy that came had an issue with the quote given to me of 325.00. I explained that zerorez had cleaned these rugs before and they came out beautiful. I am very disappointed 😞.
Ms Last name removed
Thank you for your valuable feedback. We are sorry that you are anything less than 100% pleased with our service. We back our work with a 30 day guarantee and would love to send a technician back to go over any areas of concern that you have.
1. Telephone represenative was so much more than kind in scheduling the service. She was very patient when explaining the services that I asked about.
2. Service technician was very knowledgeable. He was conversant and friendly.
Amazing results on high traffic area and stubborn spot in dining room. I wish I would have found you sooner!
There were some stains that I was told couldn’t be removed but I cleaned it with carpet cleaner and a scrub brush....
They did my home carpets which where 15 plus years old and did great job, very pleased . My oldest son came with his kids saw how great they looked and wanted his done. So we scheduled them to do my sons and now his carpets look new.