What our clients think of us!

friendly and professional service

The tar spots in the carpet did not come out :(

The best and only good part of the experience at a #10 rating were the two hard working brothers who came out and cleaned my whole home thoroughly. They were so competent, timely, safe, attentive and courteous. I appreciate them sorting out the confusion made by the receptionist who booked my appointment and pretended that I only requested 2 areas when she knew from my records that I had 5 rooms and agreed over the phone to do the whole thing for a specific price...well I was forced to pay more. But the silver lining was that those two brothers really compensated for any animosity or ill feelings I had for the corporate office. Thanks Kings! You all really did a great job on my carpet and made my day better after that receptionist pretended....well never mind.

quick, responsive, kind, respectful technicians.

Melinda was friendly and helpful when making the appointment. She also asked the manager for help to price our job in the most affordable way. Will was on time and did an excellent job on our carpets. He also went the extra mile to make sure the water was wiped up from where it got on the hardwoods which was next to the carpet area he cleaned. (Our last tech did not do this)
I appreciated his professionalism.

Always a great job cleaning my carpets! Professional and experienced technicians. Will always goes above and beyond to make sure that all the cleaning is done perfectly.

Efficient Service - Great Communication - Thorough. My carpets are bright and like new again.

The technician was very respectful, knowledgeable, and kind.

Quick response to my query; I got an interim reply after normal business hours which was great!

Luis was extremely knowledgeable and thorough. I appreciated his time, efforts and attention to detail. He is professional, kind and a fantastic resource to the team.

it cleaned the rugs and left them looking good.

We really had some challenges - dirty carpet areas and some tough stains. Will did a great job. The carpet looks amazing! Thank you!

Good. service

I was charged 50 per pet stain and it didn’t come up! Expensive but overall good job

Service was awesome

Great, fast and friendly service!

I only had one room of carpeting that needed cleaning because of canine usage. The cleaning technician did a good job as most of the area affected has been blended so spots are no longer noticeable.

John was very thorough and organized. The whole process was easy and efficient. We will definitely use your services again.

I believe that your process removed embedded dirt in my carpet, and I appreciate that no harmful chemicals were left behind. But my carpets did not look dirty before the cleaning. The very few spotted areas did not come clean with your process. In addition, the carpet stayed wet much longer than you advertised. I finally had to turn on portable fans to dry things out, particularly on the stairs. I’m ok with what you did. I’ll just try another cleaning method next time. There’s no need for you to do anything further.

Excellent customer service, professional staff, thorough service, and excellent cleaning! We look forward to our annual visit!

The promptness of your response! You came out within two days of my call at a time that suited me.
Will, the technician, was great! Very pleasant and was careful about contact in this Covid time.He listened to my concerns, spot treated every area that I requested, let me know exactly what the cost would be before he started and how long he would be in my home, and shared a detailed invoice with me after he was finished.

Quick response to my request for service. Also technician was great!

When requesting the appointment, I asked that tarps be placed under the area rugs to be cleaned so that the wood floor would not be damaged. I also requested that the upholstery on my dining room chairs be cleaned. The technician who came to clean said he didn't have any tarps and told me that the upholstery cleaning attachment he had was broken so I would have to reschedule that cleaning. Very unprofessional. Technicians should come prepared to do the requested work. Also, he wore street shoes throughout the house with no covers on them. While the cleaning was okay the dirty areas were not given extra attention. The technician was very polite but the whole cleaning only took 40 minutes. I would also recommend giving shorter arrival time estimates rather than between 10:30 and 1:30. I waited two hours before his arrival when I could have done other things.

excellent customer service, friendly people did a great job. Nice to look at clean carpets!
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The first time I had my carpets cleaned by you guys, and you did a great job. I went with someone else the last time who also did a great job and were less expensive, but they left the carpet more wet which I didn’t love, so I decided to call you again this time. The guy who cleaned the carpet didn’t seem to try very hard at all to get any stains up. I explained to him that in the next few months I plan to have the carpet replaced anyway and knew he wasn’t going to be able to get them perfect, but that I wanted them cleaned one more time. I’m not sure if he thought I just didn’t care or if he really couldn’t have done better, but the last company I used did try different stain removers on my he different stains and really did do a better job in that regard. This person just went over the carpets and was in and out.

Check your work a had areas on the rugs that needed a little more attention. Customer service was outstanding. Outstanding

1. No follow-up to confirm reservation, reservation was made about a month in advance
2. Product on carpet upstairs was "crunchy"
3. Product used on chair to cleaned did not work.

Overall service was good but product did not work as advertised. I would like a refund on the chair cleaning.

Please feel free to contact me directly to discuss further.

The gentleman was fantastic!

I liked everything about the service the customer service was great and my carpet looks fabulous have a very please

After dark is not a good time for this type of job. There was leek or spill that we had to dry up because the tech didn’t seem to care that there was water all over our hardwood floors. It’s not s job for one tech.