Raintree Systems
30650 Rancho California Road Ste 406 #208
Temecula
CA 92591
United States

Customer Contact Testimonials

Report a concern   January 3, 2019 — Rated 10 out of 10 by Green Raintree Systems
What do you like about our company and representatives?

Fast service and fast answers

Report a concern   January 2, 2019 — Rated 10 out of 10 by J.P. Raintree Systems
What do you like about our company and representatives?

Morgan is very easy to work with. Katherine knows pediatric rehabilitation which supports a product that makes sense for our business.
Report a concern   January 2, 2019 — Rated 9 out of 10 by T.B. Raintree Systems
What do you like about our company and representatives?

The programs seems to work well. I have noticed a few glitches, but I have only had to contact Raintree representatives a few times, but both issues were handled quickly. Both Reps were polite and professional.

Report a concern   December 28, 2018 — Rated 10 out of 10 by Z.U. Raintree Systems
What do you like about our company and representatives?

Friendly customer service
Report a concern   December 28, 2018 — Rated 10 out of 10 by Andrea Mink Raintree Systems
What do you like about our company and representatives?

Raintree is easy to work with, quick to respond, and willing to take the time to explain information in detail.
Report a concern   December 27, 2018 — Rated 10 out of 10 by C.J. Raintree Systems
What do you like about our company and representatives?

The representatives work hard to accommodate and help out their customers whenever there is an issue. The system becomes more user friendly as newer packages roll out.

Report a concern   December 23, 2018 — Rated 9 out of 10 by C.M. Raintree Systems
What do you like about our company and representatives?

Customer service was attentive and answered my questions
Tech support walked me through new work levels with the info I needed

Report a concern   December 20, 2018 — Rated 10 out of 10 by M.B. Raintree Systems
What do you like about our company and representatives?

Staff are hard-working and responsive to requests for help when things come up - both "issues" and ideas!
Report a concern   December 19, 2018 — Rated 10 out of 10 by K.L. Raintree Systems
What do you like about our company and representatives?

Representatives are responsive, helpful, and knowledgeable.
Report a concern   December 19, 2018 — Rated 10 out of 10 by Mary Hydorn Raintree Systems
What do you like about our company and representatives?

We had a rough start but over the years Raintree has improve tremendously with the product and customer service.
Report a concern   December 19, 2018 — Rated 10 out of 10 by G.C. Raintree Systems
What do you like about our company and representatives?

Polite and quick to return calls
Report a concern   December 18, 2018 — Rated 9 out of 10 by J.L. Raintree Systems
What do you like about our company and representatives?

Pleasant to talk with.
Report a concern   December 18, 2018 — Rated 9 out of 10 by A.W. Raintree Systems
What do you like about our company and representatives?

Very helpful

Report a concern   December 18, 2018 — Rated 9 out of 10 by Robin Giles Raintree Systems
What do you like about our company and representatives?

Very user friendly system. Good customer service for customization and troubleshooting any issues.
Report a concern   December 18, 2018 — Rated 9 out of 10 by S.S.R. Raintree Systems
What do you like about our company and representatives?

I like that I can usually speak with a live person the first time that I call with an issue. It is very helpful that you can shadow me and take me step-by-step through your system to resolve an issue.
Report a concern   December 17, 2018 — Rated 10 out of 10 by Jean Gross Raintree Systems
What do you like about our company and representatives?

I acturally just wrote the following recommendation to someone who asked me about this very thing:

We use Raintree and are very pleased with it.

Their implementation team was amazing and helped us through the process. It was still a TON of work but they were available for and responsive to our questions.

Raintree keeps up-to-date on all the new stuff.

Pros: Providers love it! Documentation is great! Raintree is probably easiest for the providers. Billers love that you can make specific rules for specific payors and financial classes. This automates so much! To be honest, our revenue has increased since using Raintree. I believe we were leaving units on the table because we were coding EVERY CLAIM by the Medicare 8 minute rule instead of using AMA guidelines for commercial carriers. Raintree figures all of that out for us and we’ve seen a difference.

Cons: The ledger is very comprehensive and very complicated. The billers have struggled to feel “at home” in the ledger. Front Desk people like it but it puts a lot of pressure on them to get everything entered correctly. If not…the therapist can’t even open the note. This is actually a good thing because Raintree is making sure we have all of the information we need. There is a learning curve but it is totally worth it.
Report a concern   December 14, 2018 — Rated 10 out of 10 by Claudia Nassif Raintree Systems
What do you like about our company and representatives?

All of your techs and engineers are wonderful!
Report a concern   December 14, 2018 — Rated 9 out of 10 by K.J. Raintree Systems
What do you like about our company and representatives?

I really like the friendly timely responsive staff. Raintree has some functionality issues but the people are so friendly and quick to response that it helps with the issues..

Report a concern   December 12, 2018 — Rated 10 out of 10 by S.T. Raintree Systems
What do you like about our company and representatives?

Personable, quick resolution, invested interest in our business and efficiency. We love RT!!!
Report a concern   December 12, 2018 — Rated 10 out of 10 by E.G. Raintree Systems
What do you like about our company and representatives?

they treat you like real people
Report a concern   December 11, 2018 — Rated 10 out of 10 by A.H. Raintree Systems
What do you like about our company and representatives?

Everyone is helpful, friendly and knowledgeable.

Report a concern   December 7, 2018 — Rated 10 out of 10 by T.G. Raintree Systems
What do you like about our company and representatives?

I like that Raintree listens to it's clients.
Report a concern   December 5, 2018 — Rated 10 out of 10 by J. Raintree Systems
What do you like about our company and representatives?

prompt n friendly
Report a concern   December 5, 2018 — Rated 9 out of 10 by C.T. Raintree Systems
What do you like about our company and representatives?

Raintree staff was very nice, knowledgeable and willing to help.

Report a concern   December 4, 2018 — Rated 10 out of 10 by Tiffany Harrison Raintree Systems
What do you like about our company and representatives?

Great customer service

Report a concern   December 3, 2018 — Rated 10 out of 10 by Lisa Parker Raintree Systems
What do you like about our company and representatives?

We have been with your company for 20 plus years and are completely happy with the software and the service. Thank you
Report a concern   December 3, 2018 — Rated 10 out of 10 by I.Y. Raintree Systems
What do you like about our company and representatives?

All the representatives I've spoken with have been extremely helpful and and very nice. If they are not able to do something on their end they will walk you through it step by step without any complaints even if you don't get it the first time.

Report a concern   December 3, 2018 — Rated 10 out of 10 by Janis Kemper Raintree Systems
What do you like about our company and representatives?

I love the people at RT! Everyone truly wants to help and make things better. I really love working with Dean and Fen with RTBI - it has made a difference in the way I manage my practice.

Report a concern   November 30, 2018 — Rated 10 out of 10 by D.N. Raintree Systems
What do you like about our company and representatives?

Nice, polite staff. Software is software and comes with its own issues. While the formatting is frustrating and the data loss was annoying, mutli-functional software is difficult. It helps that the staff are so capable of helping the user.
Report a concern   November 28, 2018 — Rated 9 out of 10 by J.L. Raintree Systems
What do you like about our company and representatives?

We like the use of the cases if we have any issues we can submit issue at anytime.


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