Customer Testimonials
Foot assessment, detailed conversation with salesperson about running experiences, needs, and related shoe performance.
Thanks so much for providing AMAZING customer service. I was especially impressed by your return policy. You now have a customer for life!😊
Excellent sale around this time yearly. Exceptional customer service!
I love the way your sales person explains everything to my granddaughter about the shoes and sizes and more will be doing more business with the store in the future thanks
Thank you for serving me and getting my size right !!! it was done with a smile ,I enjoy being in a shop and not a box store thank you so much.
Absolute BEST customer service ever! Kat was amazing. Best fitting shoes I’ve ever purchased. I’ll never go anywhere else.
Great experience. We came in were fitted with several shoes and chose the perfect fit for our situation. Also found suitable insoles. Service exceeded our expectations.
Amazing service, knowledgeable and friendly staff. Best pair of shoes I’ve had for running.
Retail Associates are very knowledgeable, patient, friendly, and helpful
Excellent salespeople. Very knowledgeable.
Great selection of shoes.
Everyone was super friendly and the person I worked with was extremely knowledgeable and helpful.
Your staff is great
Max gave me great advice. I will recommend store to all.
Great friendly service, Hazel took her time to make sure I had the right pair of shoes.
Beth is amazing!! She fit me for a bra and sneakers.. and even insoles!! I’m excited to try them all out. She was friendly, professional, enthusiastic and you could tell she really cared to help me! She is the best and I can’t wait to come back!! :)
Beth was amazing and so helpful with assisting me! I'm actually excited to workout so I can wear my new shoes and socks!!
Spencer did a great job helping me find a new pair of comfortable shoes for my upcoming half marathon. She listened to my concerns and helped me find the right shoe.
Knowledge, friendly servive.
Knowledge and friendly staff. Great products.
Joy spent over an hour helping me find the right shoes for my aching feet. Priceless! Customer service is everything!
The personal experience. Joy was very patient and listened to my needs and wants in a shoe. She also took the time to show me a different way to tie my shoes to accommodate my narrow heels. I would recommend Fleet Feet to anyone looking for new shoes!
The personal service was awesome
Sent to your store by orthopedic doctor and believe Emily got the orthotic I needed and I came in during a sale and got a pair of shoes at a great price.
Loved attention to detail regardingy feet and shoe concerns
Ian spent a lot of time w/ us! He was very careful fitting my son with his shoe and answered all of our questions. He was extremely helpful and knowledgeable!
Great, personal service!
The customer focused service was amazing!
Very personable experience and no shady business tactics
Very knowledgeable and really take the time to find what is best for you.
As an active participant in the Richmond running community, I choose to support locally owned shops (even if they are franchises). I have frequented Fleet Feet since they came to Richmond and have always received excellent service from extremely knowledgeable staff. I highly recommend Fleet Feet.
Great customer service & shoe selection.