Customer Testimonials
Ben at your Broad St , Richmond, Va location was fantastic! How refreshing to work with someone who appreciates & understands good customer service. He listened to me & after careful evaluation he presented me with three fantastic choices of sneakers. I couldn’t make up my mind, so I bought two pair. ( my budget would only allow me two not three pair) :)
My experience was amazing. It was my first visit but certainly not my last. Everything from my foot diagnostic to walking out with a new pair of shoes was smooth and informative.
The team was great!
Always get the most personal and professional service at our local Fleet Feet.
Amber at Short Pump was so helpful and understanding!
Terri provided excellent, professional and friendly service.
Customer service excellent and patience with the customer.
The associate really took his time with me and listened to me.
This was my first visit to your store, very impressive and the sales lady were very helpful and made me feel very comfortable. I will be purchasing my shoes from this store from now on!
The employee was very polite and helpful. The fitting and test process was amazing. I’ve never experienced something like it before. After all that, I got a pair of shoes that fit perfectly and feel amazing when I run. Thank you so much.
Excellent* Love my new shoes.
Very welcoming and informative
I recently visited your store on Patterson Ave and was greeted and assisted by Harrison. He was incredibly helpful and amazingly knowledgable about all of your products. He not only helped me in finding the right shoe for me he took the time to get to know me and my needs and preferences so that I was able to feel completly confident in my purchase. And as far as the shoe he helped me find goes...it really was the perfect fit! Thank you!
Super helpful and friendly staff
It was my first visit and I think I’m going to be happy with my choice of footwear. My visit was educational and also very pleasant. The young lady who helped me was great and the atmosphere was nice.
Great service, never feel rushed. Good selection.
attention to detail and patience
I like the individual attention provided to help select the best shoe fit for my needs.
Very helpful
Informed perspective
Great inventory and selection. Quick, efficient, and friendly sales associates.
Amber was wonderful! She clearly knows the shoes. After the scan/analysis and a short conversation, she brought out several pairs for me to try and the very first one she chose turned out to be the best for me. Shewas very gracious and patient, clearly wanting me to be comfortable with my choice. Thank you!
Our sales person, Amber, was amazing. She listened and did a terrific job helping us find the perfect shoes. The store has a wonderful amount of inventory and plenty to choose from. The store was set up nicely. We will be back for sure!
Fleet Feet has many brands and styles to choose from and they don’t stop trying until they get it right! But more important than that, they have top of the line employees who are not only knowledgeable and service oriented, but who are just plain long nice people who treat you kindly. It’s a pleasure to shop there.
Personalized service
Very helpful and knowledgeable staff!
The service was outstanding. As a cancer patient with screws in one foot and a partial knee replacement the sales associate was very helpful. Explained everything to me . Listened to how I feel daily and it did not gloss over while listening to me she actually seemed to care about what I needed. You don't find that anymore. I will send anybody who asks to your store. I ended up getting new shoes, socks and insoles.
The customer service. Ben was courteous, professional, and extremely patient.
The computer system to insure proper fitting/size of shoe.
Variety of shoes available.
Joe had all the answers to all my questions. He knew the products and allowed me to decide without being one bit pushy. This experience was something I never would have realized I needed. I will be coming back for sure and I know my wife can’t wait to experience what I did.
Friendly associates
Great selection and prices
Knowledgeable and patient staff, willingness to listen and respond to client's needs, availability of multiple shoe options.
Special thanks to Spencer and Laine at the Short Pump, VA store!