based on 1562 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That you are able to fix the items I need
Brian very helpful
Great service
Service is very good. Communication is not so good.
A thru Z
Best service!! Your employees are fantastic
No Comment
Excellent customer and vehicle service. Repairs and service performed correctly the first time. Staff accommodates customer needs, maintains great communication and is courteous throughout the process.
Alpin Haus RV service is an organization worthy of my business and trust.
Amazing service team Thank you for all you do
Upfront. Goes the extra mile to make sure we had everything we were looking for. Very efficient regarding paperwork. Excellent to deal with. Very accommodating in regards to our schedules.
John is a very good worker and makes sure your happy with his repairs
Very friendly and informative
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Rob (the foreman) and Jr. Were phenomenal. They fixed my slide issue right on the spot when I brought my camper in. It was a hot day and they were crawling around the ground under it and did not stop until they diagnosed and found the bad ground wire. Very personable and easy to deal with. I was very impressed, and they made the experience a 10.
Strengthen communications
Quality of product. And excellent service
So far so good. I bought a 2022 primetime.Have problems with hot water heater , Service said bring it in and would fix it right away. And the life time warranty was a deciding factor. See how it work in the future
The service department was awesome! Got in and out in a reasonable tlme
Everything. Everyone was knowledgeable and willing to help.
From A to Z, Everyone at Alpin Haus RV in Amsterdam are Genuinely a Family, A Fantastic Team, and truly gave the Customers needs in mind...
Purchasing a travel trailer was a tremendous move for me and my Family...It was a painless process that I will never regret...Don, Kyle, Jeff, and the entire staff made us all feel at home!!!
Thanks Everyone for your help getting us through this, it was, and you all are Amazing!!!!
Scott Waller & Family
Great customer service!!! Very knowledgeable on all RV’s.
Everyone was friendly and helpful.
Warranty work. I was charged for a service visit to repair a broken pipe. When the service tech arrived to do the repair, he realized that the entire pipe would need to be replaced rather than a small repair. I was charged for the service call even though it was the service tech who didn't diagnosis the issue properly the first time. I believe I should be credited for the service call. Also, my card was charged, but I never received the invoice associated with the charges. I am usually emailed an invoice. There were none received with the charges the last 2 times.
Large and experienced
The work was scheduled very fast and was done quicker than our expectations.
I am shocked that I identify a repair issue, i.e. an exterior hose replacement and a cracked passenger side screen frame, and that I am billed. I informed the service desk for parts replacement. There is absolutely no valid reason to bill me when I identify the Year, Make and Model of my RV, and I am billed anyhow. Not that much money, but it is the principle. Alpin Haus charges for breathing on their property. My service rep, Brian Clark was excellent. This is a billing policy issue.
Had something’s broken on RV, saddlebags plastic inserts, ordered new parts over 3 months to come in, Went in to fix and came home with another broken piece. Called couldn’t get through to anyone, left message. When they did call back their “team” was supposed to get back by end of day, or first thing in the morning nothing yet...
Everyone at alpin Haus is awesome ! We will never go anywhere else !!
Staff explained everything. Very friendly. Answered all my questions.
Great service! Very happy with the RV I purchased and highly recommend this dealer!
Staff take the time to make sure you understand everything about your camper before you tow it off the lot. Great customer service, friendly sales department, easy to work with.
Sales staff is fantastic and always available