based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your Operations manager Derek Ricciardi does not answer his phone and has ignored my requests to return my phone calls and give me the opportunity to speak directly with him.
You, also, have ignored my request to give me an updated estimate to address only the service for the repair I want you to provide.
Your non-response indicates you do not want to repair my camper. Consequently my options will be to try and do the repair myself or possibly contact Alpin Haus in Amsterdam to see if they will consider repairing my camper.
Friendly, thorough!
You sold me a warrantee package and told me the trailer was covered bumper to bumper I have two bubbles on my roof and I'm told its not covered
you have very knowledgeable service people. They are friendly and try to service your rv as quickly as possible
Have someone always available to answer the phone. Simple questions like, “ is it likely that my camper will be ready today? “ go unanswered. Thus, the customer sits around all day waiting for your call only to find out it will be necessary to wait for the arrival of part. It is especially important to those who need to arrange a ride to pick up their vehicle.
Knowledgeable service staff.
Fast service
Service department was excellent when repairing our RV refrigerator! We couldn't ask for better service. Thank you!
They provide very good service even when there is an unexpected problem with a hitch. Justin stepped up and indicated he would take care of replacing the hitch at no cost to us.
Nothing
Always been very professional and courteous.
I trust the Alpin Haus service team working on my vehicles.
you do not return calls
Everyone in service is friendly and professional. The tech, Kris is very thorough and takes the time to explain the entire repair process.
Convenient to home and storage.
Jim jr and the team were incredibly helpful!
Friendly and great service!!!
VERY FRIENDLY AND HELPFUL.
Clear communication and good execution of work
Very Friendly and attentive staff. Knowledgeable walk through by John. Great care by Greg Clark! Allover very positive experience.
You killed my battery when I left my trailer for service. I found my trailer out in your holding lot with a dead battery. When I connected my booster battery I found the bathroom light had been left on after service. This killed my battery. As we know, if you drain these batteries to 0V they do not last. You could make things better by replacing my battery.
Justin and Dennis made the entire process easy and enjoyable. They never applied any pressure, and have been responsive at every step, including post sale items.
Your people is always ready to help.
Everything, everyone is great there.
Bright parts drr we PT great help
Good Honest Service Always!
The entire experience I'm buying my fifth wheel the drive it out the gate
I was told things that did not happen
I asked for an estimate for replacement of the skylight over the bathroom and wasn’t given any info on it what so ever
They were very knowledgeable. They were extremely helpful.