based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Service Highly recommended Asa treated us very well very informative.
The process was seamless and painless. I got a great deal on a great camper. Sales, finance, and service were all excellent.
I want to thank you for your service and I wish you were closer. It takes me 2 hours to get to you. Otherwise I would use you all the time.
Thank you.
Maureen Cherubini
Friendly, responsive staff and quality service.
Service dept needs to follow up on repairs in a timely manner.
No pressure
I like the Jayco brand. Everyone at Alpin Haus in Oakridge was friendly, professional, and helpful. I am every pleased to have done business with them, and I am very pleased with the 5th wheel I had purchased.
Very professional. Knowledge of RVs very good. Excellent experience. Very fast service also. Thank you
Our Salesman, Dave Bulmer has been great, very attentive, and calls or emailed us back very quickly. When we found a camper layout that was at another Alpin Haus location, and we were going to drive the 100 miles to go see it, he met us there and spent hours with us. We never expected him to make that drive. Thank you Dave Bulmer!
Everyone at Alpine is the best of the best!
Finished the work 1 day ahead of schedule
Well I had a water leak in the bathroom of my brand new camper and a ruined the bathroom vanity. I took it back down and finally got it fixed after 4 months then they supposedly did a pressure test to make sure there was no more leaks and as soon as I got it back the same thing happened again. Only this time I fixed the leak. It did not leak after that but it did ruin the bathroom vanity again and my camper again had to get it fixed and that took almost four full months. Tried to call down to reach someone no one answers and no one ever returns a phone call. And not only is it my camper but multiple in my area. But are definitely on the phone as soon as they winterize it and need their money.
Very professional and fast service
Communication.
Excellent service from everyone we dealt with. This is the second travel trailer we bought from Alpin Haus, and we will be back for our next one when the time comes!
customer service was not what i expected. no call backs when asked to. repairs seemed to take forever and was never notified when complete. calling to talk to someone forget it always an answering machine and like always never a returned call.
Service department has been an issue the last 3 years, the camper we purchased has been a let down from the first year we had it. Currently there is a nearly $5,000.00 estimate for repair to a 4 year old camper. that is either manufacturer related or wasnt caught during the annual inspection for my forever warranty that I paid for. Not to mention the first year $200 dollar grease and silcon job, the second year the camper fiberglass was damaged, not once but twice, the third year an awning fell on the side of my camper breaking the window, and when I went to pick it up the side of the camper had been damaged and wasnt fixed. then when that was fixed I went back another time to get it and the 7 pin plug was damaged, meaning I had to go back again after that was repaired. when I brought the camper home this time my power leed chord wasnt in the camper, and the one that they brought out has a broken collar. I can go on if you like.
The selection at alpin haus is outstanding, as are the sales people.
You had the camper I wanted
They are the best and .I love my Grand design Solitude
Done correctly and in a timely favor
Their customer service is outstanding!
Very friendly and the service team is also great.
We won’t take our Hymer anywhere else.
Lack of follow up. Mis information. No return calls
Friendly staff. Quality work.
Dave was great to work with.
Robert the sales person was very responsive. I have yet to pick up my camper that is being stored until Spring. I like this because it will allow me time to prepare my yard to park it when I am not using in the future.
Our salesman Charlie and his team were excellent to work with.
Love Grand Design!
Your service manager Scott is very thorough
Communication and customer service is one of the worst I've seen.
The sales team was great. The were willing to help at all the levels through our Purchase.